Jonathan Joku
Analyst
Port Moresby,NCD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High technical proficiency and ability to learn while executing any given tasks.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Administration Officer
BSP Financial Group
Port Moresby, PNG
01.2019 - 10.2022
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated cross-functionally with multiple departments to achieve project objectives efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Systems Administrator
BSP Financial Group
Port Moresby, PNG
11.2021 - 08.2023
- Optimized system performance through regular maintenance, troubleshooting, and resolution of technical issues.
- Diagnosed and executed resolution for network and server issues.
- Managed software updates and upgrades smoothly, ensuring minimal disruption to daily operations.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Provided comprehensive end-user training on new systems and applications, facilitating seamless adoption across the organization.
- Maximized system availability through development and testing of contingency plans.
- Provided excellent customer service when addressing internal stakeholder inquiries or concerns relating to technical issues or system functionalities.
- Mitigated risk by establishing backup and recovery procedures to protect valuable business data in the event of a system failure or disaster.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in increased efficiency and cost savings.
- Planned and implemented upgrades to system hardware and software.
- Developed detailed documentation for all system procedures, enhancing user understanding and promoting consistent usage among team members.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Served as a liaison between IT professionals and non-technical staff members to cultivate productive working relationships across departments.
- Developed and documented network policies, procedures and standards.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Insights Analyst
BSP Financial Group
Port Moresby, PNG
08.2023 - 02.2024
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Dashboard design and maintenance
- Business SharePoint administrator
Project Analyst
BSP Financial Group
Port Moresby, PNG
02.2024 - Current
- Contribute to documentation and periodic review of models, policies, procedures and processes.
- Assist in documentating project objectives and scopes, as well as liasing with relevant stakeholders to achieve project outcomes.
- Assist in preparing project plans, business analysis documentation and any other documentation required.
- Assist with internal resource and vendor coordination for successful project or initiative execution.
- Compilation of project status reports, project costs, schedules, stakeholder communication, risk analysis and other requirements.
- Liasing with appropriate parties to ensure financial reporting is aligned with project reporting cycles.
- Updating detailed project plans and documentation for monitoring progress.
- Maintain overall project risk register and issue logs.
- Provide administrative support in business analysis process.
- Stay up to date with industry trends and changes in order to continually adapt and optimise operations.
Education
Did Not Complete - Management And Accounting
Pacific Adventist University
Papua New Guinea 01.2011 - 07.2014
High School Certificate - Secondary Education
Port Moresby International School
Port Moresby 01.2006 - 11.2010
Skills
Data Collection
undefinedCertification
Lean Six Sigma White Belt
Timeline
Project Analyst
BSP Financial Group
02.2024 - Current
Lean Six Sigma White Belt
02-2024
Insights Analyst
BSP Financial Group
08.2023 - 02.2024
Business Systems Administrator
BSP Financial Group
11.2021 - 08.2023
Administration Officer
BSP Financial Group
01.2019 - 10.2022
Did Not Complete - Management And Accounting
Pacific Adventist University
01.2011 - 07.2014
High School Certificate - Secondary Education
Port Moresby International School
01.2006 - 11.2010
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