FRANGELI TORRES CABALLO

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Formulated policies and procedures to streamline operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Collaborated with cross-functional teams to develop innovative solutions.
• Trained new employees on proper protocols and customer service standards.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Mitigated business risks by working closely with staff members and assessing performance.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Raised property accuracy and accountability by creating new automated tracking method.

• Specialize in total sustainability of Demand and Supply of all raw materials locally suppliers and imported suppliers to oversee, and manage the company's supply chain strategy and operations in order to support the company's thrust towards maximizing process efficiencies and productivity
• Also responsible for developing and maintaining good relationships with vendors and logistics partners
• Administer the following areas:
• Planning and scheduling of all needed resources for the company’s operations and production
• Vendor qualification, negotiations, certification, and audit
• Import and export documentation and procedures
• Qualification, negotiations, and finalizing of agreements with logistics partners
• Logistics processes and schedules, and the management of related issues
• Management of warehousing procedures and documentation
• Also part of the ManCom team that oversees the effective execution of the company’s systems and processes to ensure that:
• Customers are satisfied
• Corporate governance responsibilities are effectively fulfilled, and
• The company can improve or maintain its reputation in the market and the community—
• Container Wise Logistics Ltd
• Is an integrated, logistics provider
• Headquartered in Papua New Guinea with regional and global reach for sourcing and delivering your shipments
• Trade is our Life Blood, at CWL we shape specific logistics solutions for customers, specializing in representative agencies and last mile logistics
• Our comprehensive service solutions leverage the best of the best, trusted partners, regional and global networks, complimented by unrivalled local expertise
• Handles and Manages Container Wise Logistics - service portfolio:
• Shipping Solutions, premium FCL service with guaranteed lead times
• Less-than-container Load Solutions (LCL)
• Customs clearance & Last Mile Delivery to Door Solutions
• Air Freight Services & Project Logistics Solutions
• Shipping Solutions:
• CWL represents Pacific Forum Line a trusted name in the South Pacific since 1978
• Known for excellent shipping services from New Zealand, PFL provides FCL, Dry and Reefer, LCL and
• Break Bulk shipments
• PFL’s regional network connects New Zealand, Australia, Asia and global suppliers to PNG
• Let CWL connect you with PFL and the very best of New Zealand Shipping
• Group Supply Chain Manager A to Z Agri Product
• Agriculture Importer in the Philippines - San Pablo City, I joined the A to Z Agri
• Products - Agriculture Importer in the Philippines to oversee the total Demand and Supply to supply poultry products and equipment such as cages, nipple drinkers, crates, chicken plucker, egg incubator, egg collection machine, egg grader, manure cleaner, Debeaker, feed mixer and more sustainability for Private and Local Public
• Poultry industry nationwide and off islands from the south, NCR and to North such as Pampanga and nearby areas of North
• I am in charge of canvassing the suppliers locally and imported materials suppliers sustain the demands and supply of the Agri Products of all Agricultural Requirements nationwide and off islands
• Also in charge of all suppliers of commissary requirements of Romantic Baboy Restaurants and A to Z Trucking as part of the business of the company owners and business partners.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Cultivated interpersonal skills by building positive relationships with others.
• Continues Learning and Growth

• Handles Four warehouses from the main warehouse (Manufacturing of WIFI Router in CPIP), PRIMA
• Tech
• In BATINO (Manufacturing of WIFI Board), Bocheng Factory in LIMA (Manufacturing of door alarm system sensor), and our JIT Hub storage of all raw materials used for production
• Overseeing the truck turnaround for all local transshipment as Sercomm owned a truck to utilize the transfer movement of raw materials and Finish goods
• All Finish Goods Export to the U.S
• Delivered to all
• SPI Customers
• Responsible for overall warehouse inventory storage and stocks movement for production and transshipment requirements within three warehouse manufacturing operations requirements
• In charge of completeness of materials to produce Finished Goods for dispatch for Export deliveries and sales.

• Overseeing and managing the Customer Service operations end to end of all Americas accounts as a back- office BPO base on IOP, CSO collaboration with accuracy and efficiencies in a very costly manner.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Generated customer satisfaction surveys to analyze results into action plans.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.

• Full monitoring of all Customization, Imported and Local Modules, and stock transfer of all stocks slow and fast-moving modules
• Overseeing and managing the operations end to end of all inbound shipments of all Procter & Gamble customer shipments in and stock In and Out with accuracy and efficiency in a very costly manner
• Domestic Distribution and Logistics experienced in both transportation and warehousing supply chain logistics.

• Management Lead
• Handles total Logistics under Lopez Group of companies for supply chain logistics, manufacturing, and warehousing headed by AVP Mr
• Mike Tuazon- The main customer is Meralco (MECO) and Non-MECO a manufacturer and distribution of Energy Transformer all over the country.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Tracked production and quality control systems to proactively identify deficiencies.
• Developed and maintained knowledgeable and productive team of employees.
• Organized records of vehicles, schedules and completed orders.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Integrated warehouse operations with existing and new business processes.
• Created and enforced detailed organization processes to increase quality and service standards.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Collaborated with manufacturing and supply chain management.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Reviewed established business practices and improved processes to reduce expenses.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Promoted brand at industry events and through ongoing networking efforts.
• Conducted research to address shipping errors and packaging mistakes.

• McDonald's offIsland Domestic Freight Logistics
• Managing deliveries, maintaining inventory records for FMCG; Supervises, ensure & Keep neat and clean warehouse premises; Organize and maintain records of inventories up to date; Monitor and manage inventory control; Manage and handle shipping, loading, and unloading of products; Make sure that Cold &
• Dry Operators & loaders can Operate forklifts and pallet jacks properly which handle delicate and sensitive products with utmost care;
• Also ensures trucks drivers, vans, trucks, food proper handling; Integrate best practices in handling warehouse materials; compliance with QMS and EMS.

• Instructs dispatchers, drivers on directions & detours; Utilizes computerized scheduling software; Provides information to Trucks on transit locations & other services; Directs and supervises subordinate staff to include: assigning and delegating work projects, scheduling to ensure proper staffing levels are maintained;
• Conducts employee evaluations, reviews and approves employee timesheets, and investigates and resolves complaints or problems.

• Customs brokerage export account officer small market account and transportation for 4 years
• Responsible in preparation of pre-documentation for schedule order per market
• Prepare Export Declaration with attachment of initial invoice for customs processing
• Responsible to prepare documents for post loading / departure, follow up Delivery Note to be used as basis in documentation & for actual dispatch with container # & seal #
• Prepares Computation based on DN / Actual dispatch details
• Prepare Final SI to be submitted to intended FSL / Carrier for their BL preparation
• Monitoring of cert
• Of analysis & health cert
• Per market base on 5days lead time from the date of departure and to be submitted to CPW
• Perform other related duties as may be assigned by the Manager.

• Executive Assistant to the CEO/Owner under the Human Resource and Sales department for business sales parts of all types of vehicle import and export.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Handled confidential and sensitive information with discretion and tact.
• Answered high volume of phone calls and email inquiries.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Facilitated training and onboarding for incoming office staff.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Used advanced software to prepare documents, reports, and presentations.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Coordinated events and worked on ad hoc projects.
• Developed and maintained automated alert systems for important deadlines.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Wrote reports, executive summaries and newsletters.
• Updated and maintained confidential databases and records.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Created and managed office systems to efficiently deal with documentation.
• Handled incoming and outgoing mail, email and faxes.
• Worked with senior management to initiate new projects and assist in various processes.
• Took notes and dictation at meetings.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Led staff and vendors in providing high level of service for owner and guests.
• Screened personal and business calls and directed to appropriate party.
• Volunteered to help with special projects of varying degrees of complexity.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.

• Transport and warehousing, Domestic and Export Freight Forwarding for 10 years my first working experience in the industry Customer Service Executive, Sales, and Transport.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Responded proactively and positively to rapid change.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Sought ways to improve processes and services provided.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Promoted available products and services to customers during service, account management, and order calls.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Developed and updated databases to handle customer data.
• Increased efficiency and team productivity by promoting operational best practices.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Cross-trained and backed up other customer service managers.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Investigated and resolved accounting, service and delivery concerns.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Implemented and developed customer service training processes.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Created and maintained detailed database to develop promotional sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Resolved associate, tool and service delivery issues revealed by statistical reports.

Analytic, Graphic Design and Software Programming Leadership & Co-curricular Activities

• Continuing education in Bachelor of Science in Computer Science
• Received Advance Software Programming

26-004 Identification of Environmental Aspect, Health & Safety Hazards and Evaluation of Significance - Rosehall