C
FRANGELI CABALLO
Lipa City,Batangas
Work Preference
Summary
A customer-oriented professional with extensive managerial experience, focused on optimizing processes, reducing costs, and enhancing efficiency. Strong communicator and meticulous leader skilled at managing multiple projects under pressure while meeting deadlines. Possesses a proven track record in providing technical support for diverse systems, troubleshooting complex issues, and offering actionable solutions. Expertise in desktop support for Windows, Linux, and Mac systems with a deep understanding of networking protocols and technical support procedures. Experience in telecommunications, retail, and customer service sectors. Demonstrated ability to collaborate effectively with teams, providing Tier 2 and 3 support, and delivering excellent customer service. Passionate about improving system performance, enhancing user experience, and implementing innovative solutions that drive company success. Committed to leveraging technical knowledge and critical thinking skills in a challenging full-time position.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Information Technology - End User Services
Verifone
08.2024 - 05.2025
- Developed and implemented an efficient ticketing system that reduced response times and prioritized urgent requests, enhancing overall service delivery.
- Provided end users with remote support for software installation, configuration, and troubleshooting, resulting in minimized downtime and increased productivity.
- Conducted regular system maintenance and updates to improve performance and ensure optimal device functionality.
- Assessed user needs and recommended hardware/software upgrades, aligning solutions with company standards and industry best practices.
- Delivered tailored IT solutions, addressing unique user requirements while ensuring compliance with company policies.
- Enhanced user satisfaction by proactively resolving technical issues and fostering strong communication with end users.
- Safeguarded sensitive client data by applying robust security measures across all supported devices and networks.
- Created and maintained detailed documentation for recurring technical issues, improving self-service resources for end users.
- Collaborated with IT teams to solve complex technical problems and ensured seamless issue resolution between technical and non-technical staff.
- Managed inventory of IT equipment, coordinating timely repairs and replacements for malfunctioning devices.
- Provided technical assistance across multiple operating systems (Windows, macOS, Linux) while supporting a range of hardware and software systems.
- Educated users on system health maintenance, reducing the likelihood of recurring issues and enhancing long-term IT performance.
- Responded to technical support inquiries, offering any assistance via phone and in person, ensuring efficient problem resolution.
- Diagnosed and troubleshot hardware, software, and network issues, delivering quick resolutions with minimal disruption.
- Implemented preventive maintenance strategies and system security protocols, ensuring continuous operational efficiency and data protection.
- Managed elevated call flow, ensuring effective management of technical support needs during peak periods.
- Developed training materials and assisted in onboarding new IT staff to improve team performance.
- Remote
General Manager Business Promotion
Durga Pacific Ltd.
05.2025 - Current
- Directed operational strategies to enhance productivity and streamline workflows.
- Implemented cost control measures, resulting in improved budget management.
- Led cross-functional teams to drive performance improvements and achieve organizational goals.
- Developed and executed training programs to elevate staff capabilities and efficiency.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Established key performance indicators to monitor progress and optimize operations.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Warehouse and Inventory Control Manager
ELISEO Group
11.2024 - 02.2025
- Manage daily warehouse activities to ensure efficient handling of incoming and outgoing goods.
- Supervise warehouse personnel to ensure tasks are executed safely and effectively.
- Maintain organized storage to optimize space usage and minimize damage.
- Maintain accurate records of inventory levels and perform regular stock counts.
- Utilize barcodes, RFID, or inventory management software (e.g., SAP, WMOS) for accurate tracking.
- Monitor inventory movement, ensuring accurate receiving, storage, and dispatch of goods.
- Resolve discrepancies between physical stock and system records.
- Analyze inventory levels and determine reorder requirements to meet demand forecasts.
- Collaborate with suppliers to maintain optimal stock levels, avoiding shortages or overstock.
- Design efficient warehouse layouts for optimal storage, handling, and retrieval.
- Implement best practices for material handling to minimize damage and enhance productivity.
- Supervise shipping and receiving activities, ensuring goods match shipping/receiving documentation.
- Ensure products are properly packed and prepared for shipment.
- Coordinate transportation to ensure timely deliveries and pickups.
- Oversee the inspection of incoming shipments to ensure quality standards are met.
- Enforce safe handling protocols for perishable, fragile, or hazardous goods.
- Conduct regular warehouse audits to ensure compliance with health and safety regulations.
- Enforce warehouse safety protocols and ensure compliance with regulatory standards.
- Conduct safety training and emergency drills for warehouse staff.
- Ensure adherence to local laws and company policies.
- Generate reports on inventory levels, warehouse activities, and performance metrics.
- Maintain records for audits and stock transactions.
- Prepare regular updates on stock status, discrepancies, and operational performance.
- Lead, motivate, and provide clear direction to warehouse staff.
- Conduct training sessions on warehouse processes, safety procedures, and inventory management.
- Manage staff schedules and workflow to ensure operational goals are met.
- Managed inventory levels to optimize stock availability and minimize excess.
- Implemented inventory tracking systems to enhance accuracy and reduce discrepancies.
- Coordinated cycle counts and reconciled variances for improved inventory integrity.
- Analyzed trends in inventory turnover to inform purchasing decisions and reduce costs.
- Trained staff on best practices for inventory management and safety protocols.
- Developed processes for efficient order fulfillment, enhancing customer satisfaction.
Country Head, Trade & Commercial
Container Wise Logistics Ltd.
03.2022 - 08.2023
- Developed and executed sales and profitability strategies, driving year-over-year business growth.
- Managed budgeting, financial performance, and expense controls, ensuring financial stability and long-term growth.
- Enhanced operational efficiency by mentoring employees in management principles, industry practices, and company processes.
- Implemented operational strategies that built customer and employee loyalty while improving service quality.
- Established and maintained strong relationships with customers, suppliers, and partners, driving account development.
- Analyzed market trends and competitors, identifying competitive advantages and business opportunities.
- Developed and implemented innovative practices and systems, reducing turnaround time and boosting productivity.
- Managed employee training, recruitment, and performance evaluations, fostering a high-performance team environment.
- Negotiated contracts and pricing with vendors and customers, reducing costs and increasing profit margins.
- Spearheaded marketing campaigns, ensuring alignment with company goals and objectives.
- Oversaw the creation of customer-focused displays and promotional materials to enhance visibility and sales.
- Implemented employee engagement and diversity programs, improving operational quality and reducing turnover.
- Streamlined supply chain processes and introduced automated tracking methods to increase property accuracy.
- Papua New Guinea (Port Moresby and Lae)
Country Group Supply Chain Head
A to Z Agri Industry Importer & Tigers Trucking Co
10.2021 - 01.2022
- Managed the end-to-end supply chain for the agricultural sector, including raw material sourcing, vendor relationships, and production scheduling.
- Led negotiations and finalized agreements with suppliers, ensuring timely delivery and cost-effective operations.
- Oversaw import/export documentation and warehousing processes, ensuring smooth operations.
- Collaborated with cross-functional teams to align supply chain activities with corporate goals and ensure customer satisfaction.
- Enhanced corporate governance by ensuring adherence to industry standards and improving market reputation.
- Played a key role in managing the logistical needs of the poultry industry, ensuring timely and sustainable supply of products across the Philippines.
- Supervised the procurement of poultry-related products and equipment, ensuring consistency in supply for both private and public sectors.
- San Pablo, Laguna
Warehouse and Transport Manager
Sercomm Philippines Inc.
02.2020 - 02.2021
- Managed four warehouses overseeing production and storage of raw materials and finished goods, including WIFI routers, alarm systems, and electronic components.
- Directed truck turnaround for local transshipment, ensuring timely movement of raw materials and finished goods between facilities.
- Oversaw export deliveries of finished goods to the U.S. and managed inventory storage, ensuring seamless production and transshipment.
- Ensured material availability for production, maintaining efficiency and accuracy across all warehouse operations.
- Calamba, Laguna, Philippines
North Americas GSC Customer Service Manager
Maersk Global Service Center
07.2019 - 02.2020
- Managed end-to-end customer service operations for all Americas accounts, ensuring accuracy, efficiency, and cost-effectiveness.
- Resolved customer complaints, prioritizing satisfaction and loyalty, and handled complex inquiries related to shipping, pricing, and inventory.
- Trained and mentored associates on customer service best practices and performance strategies, improving team productivity and service quality.
- Collaborated with management to enhance customer service processes, implement action plans based on feedback, and optimize workflows.
- Negotiated contracts with carriers, reducing costs while improving service quality.
- Pasig City, Manila, Philippines
Operations Lead and Invoicing Manager
DHL Supply Chain Logistics Philippines
08.2017 - 07.2019
- Managed inbound shipments and stock transfers for Procter & Gamble, ensuring accurate inventory movement and efficient logistics operations.
- Coordinated transportation and warehousing operations, overseeing both domestic distribution and logistics.
- Monitored stock levels, ensuring timely deliveries, efficient handling, and accurate invoicing of goods.
- Paranaque, Manila
Senior Warehouse and Organization Manager
First Philec Inc.
11.2016 - 02.2017
- Led logistics operations for the Lopez Group, managing supply chain coordination, manufacturing, and warehousing of energy transformers.
- Directed warehouse staff and maintained operational efficiency, meeting demanding schedules and client expectations.
- Negotiated contracts with carriers and facility providers, optimizing shipping costs and reducing expenses.
- Implemented process improvements, reducing operational costs and enhancing service quality.
- Trained staff on job responsibilities, safety protocols, and company policies to ensure smooth operations.
- Tanauan, Batangas
Customer Service Representative
Havi Logistics Philippines Inc.
01.2014 - 11.2016
- Managed domestic freight logistics for McDonald's, ensuring efficient delivery and inventory control for FMCG products.
- Oversaw warehouse operations, ensuring cleanliness, organization, and accurate inventory management.
- Coordinated shipping, loading, and unloading of goods, ensuring proper handling of delicate products.
- Ensured compliance with QMS and EMS standards, and trained warehouse operators on safe equipment handling.
- Carmona, Philippines
Distributions and Domestic Freight Supervisor
Royal Cargo Combined Logistics
01.2014 - 12.2015
- Directed dispatch operations, assigning work projects and delegating tasks to ensure staffing levels met operational demands.
- Utilized scheduling software to manage driver and dispatcher assignments, and provided transit location information.
- Conducted employee evaluations and resolved issues to maintain high performance and operational efficiency.
- Muntinlupa City, Philippines
Customs Brokerage Export Account Officer
Inland Corporation, Brokerage
01.2011 - 09.2014
- Managed customs documentation for export accounts, ensuring compliance with regulations and timely processing.
- Prepared export declarations, including invoices, delivery notes, and shipment details for customs processing and final shipment.
- Coordinated the preparation of certificates and health documents, ensuring accurate and timely submission.
- Manila, Philippines
Executive Assistant to the Chair and CEO
Higer Motors Company Limited
01.2009 - 07.2010
- Provided high-level administrative support to the CEO, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Organized company meetings, conferences, and events, ensuring all logistics were handled efficiently.
- Managed confidential information, processed expenses, and prepared reports and presentations for the executive team.
- Coordinated onboarding and training for new office staff, supporting the CEO's objectives and company operations.
- Produced reports, maintained databases, and streamlined communication processes to improve team productivity.
- Supported senior management in various ad hoc projects and initiatives, ensuring smooth day-to-day operations.
- Laguna, Philippines
Logistics Customer Service & Sales Executive
Nippon Express Philippines Corporation
01.1999 - 07.2009
- Managed transport, warehousing, and domestic/export freight forwarding operations, delivering top-tier customer service across logistics processes.
- Collaborated with sales teams to maintain inventory accuracy, fulfill orders, and resolve customer issues promptly.
- Improved operational efficiency by proactively anticipating customer needs and optimizing internal workflows.
- Boosted customer retention through customized discount offerings and promotion of new product lines.
- Enhanced team performance by monitoring productivity and providing constructive feedback.
- Delivered exceptional service by resolving inquiries and complaints, fostering lasting client relationships.
- Managed post-sales customer engagement, ensuring complete satisfaction and identifying opportunities for repeat business.
- Trained and mentored new personnel, ensuring adherence to company policies and operational best practices.
- Collaborated with cross-functional teams to optimize customer service delivery, exceeding organizational goals.
- Taguig, Philippines
Licensed Insurance Agent
Inlife Insular Life
11.2025 - Current
- Provided expert guidance on insurance products to clients, ensuring suitable coverage options.
- Developed and maintained relationships with clients, enhancing customer satisfaction and retention.
- Analyzed client needs and offered tailored insurance solutions for optimal coverage and risk management.
- Conducted thorough policy reviews, identifying gaps in coverage and recommending necessary adjustments.
- Mentored junior agents on best practices in sales techniques and customer service excellence.
Education
Bachelor of Science - Computer Science
Kolehiyo ng Lungsod ng Lipa
04.1999
J.D.: BSCS - Continuing Education
Kolehiyo ng Lungsod ng Lipa
03.1999
Skills
- Technical Support
- System Optimization
- Customer Service
- Project Management
- Problem Solving
- Systems & Network Management
- Microsoft Office
- Google Drive
- SAP Systems
- Sales Coordination
- Logistics Management
- Leadership
- Facilitation
- Training and Development
- Critical Thinking
- Communication
- Public Speaking
- Interpersonal Skills
- Recruiting
- Academic Counseling
- Field Consulting
- Marketing
- Client Coordination
- Process Improvement
- Operational Efficiency
- Performance Monitoring
- Time Management
- Multitasking
- Strategy
- Coaching
- Mentorship
- Research
- Reporting
Certification
- LEAN Six Sigma Green Belt, International Management Consultancy, 2021
- Basic Air Cargo Forwarding Course, Air Freight Technical Institute, 2002
- Value Enhancement Program in Customer Service & Satisfaction, De La Salle University, 2002
- First Aider, BLS, CPR Certified, Lombosco Academy Foundation
- Identification of Environmental Aspect, Health & Safety Hazards, Rose Hall Consultancy, 2020
Accomplishments
- Global Distribution Center Development: Collaborated with a team of 214 professionals in the successful development of a Global Distribution Center.
- Inventory System Improvement: Achieved 99% accuracy in inventory management by implementing SAP and WMOS for inventory and warehousing tasks.
- Product Issue Resolution: Identified and resolved product-related issues through effective consumer testing and feedback.
- Excel Proficiency: Created advanced Excel spreadsheets for inventory tracking and data management.
Affiliations
- Information Technology Professionals
- Computing Machinery
- American Society of Safety Professionals
- Project Management Institute (PMI)
- Society for Human Resource Management (SHRM)
- APICS - Association for Supply Chain Management
Timeline
Licensed Insurance Agent
Inlife Insular Life
11.2025 - Current
General Manager Business Promotion
Durga Pacific Ltd.
05.2025 - Current
Warehouse and Inventory Control Manager
ELISEO Group
11.2024 - 02.2025
Information Technology - End User Services
Verifone
08.2024 - 05.2025
Country Head, Trade & Commercial
Container Wise Logistics Ltd.
03.2022 - 08.2023
Country Group Supply Chain Head
A to Z Agri Industry Importer & Tigers Trucking Co
10.2021 - 01.2022
Warehouse and Transport Manager
Sercomm Philippines Inc.
02.2020 - 02.2021
North Americas GSC Customer Service Manager
Maersk Global Service Center
07.2019 - 02.2020
Operations Lead and Invoicing Manager
DHL Supply Chain Logistics Philippines
08.2017 - 07.2019
Senior Warehouse and Organization Manager
First Philec Inc.
11.2016 - 02.2017
Customer Service Representative
Havi Logistics Philippines Inc.
01.2014 - 11.2016
Distributions and Domestic Freight Supervisor
Royal Cargo Combined Logistics
01.2014 - 12.2015
Customs Brokerage Export Account Officer
Inland Corporation, Brokerage
01.2011 - 09.2014
Executive Assistant to the Chair and CEO
Higer Motors Company Limited
01.2009 - 07.2010
Logistics Customer Service & Sales Executive
Nippon Express Philippines Corporation
01.1999 - 07.2009
Bachelor of Science - Computer Science
Kolehiyo ng Lungsod ng Lipa
J.D.: BSCS - Continuing Education
Kolehiyo ng Lungsod ng Lipa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
C language
Languages
English
Bilingual or Proficient (C2)
Interests
Business Opportunities
Supplier
Investors
Business Partners
Skills And Highlights
- Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Drive, and SAP Systems (P.O. placement, stock allocation).
- Expertise in customer service, sales coordination, and logistics management.
- Strong leadership and facilitation skills with a focus on process improvement and team development.
- Multilingual: Fluent in English, Tagalog, and Cebuano.
- Proven ability to meet deadlines, improve efficiency, and drive operational excellence.
- Skilled in training and development, critical thinking, and complex problem-solving.
- Excellent communication, public speaking, and interpersonal skills.
- Strong background in recruiting, academic counseling, and field consulting.
Activities
- Sports & Fitness Enthusiast: Active in playing badminton and volleyball, which improves reflexes, hand-eye coordination, and stamina.
- Culinary Skills: Enjoys cooking healthy and nutritious meals, balancing a proper diet with regular exercise and hydration for optimal energy and health.
- Volunteer Leadership: Served as an officer for the Lae Filipino Association Inc., organizing sports and recreational activities for community engagement with collaboration of local leaders of Papua New Guinea Lae.