Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Yvette Tabereng

Yvette Tabereng

Port Moresby,Papua New Guinea

Summary

I am an enthusiastic and dedicated customer service professional with experience as a Call Centre Agent at PNG Air's Commercial Department. I'm skilled in delivering exceptional service through direct customer interactions, managing inquiries, and resolving issues efficiently. I hold a bachelor's degree in business, majoring in Management, and I'm eager to transition into a Recruitment Officer role at IBS University. I am known for my strong interpersonal skills, professionalism, and adaptability, with a keen interest in supporting student engagement and recruitment initiatives. I am committed to contributing to organizational goals while continuing to grow in the field of human resources and education services.

Overview

1
1
year of professional experience

Work History

Call Centre Agent

PNG AIR LIMITED
Port Moresby, PAPUA NEW GUINEA
08.2024 - 04.2025

· Assist customers with booking flights, changes, and inquiries

· Resolve customer issues via phone and follow up as required

· Maintain updated knowledge of flight schedules and company policies

· Provide courteous, fast, and accurate service to support customer satisfaction


Front Counter Reservation

· Welcomed and assisted walk-in customers with bookings and general travel information

· Processed payments and issued tickets using internal systems Provided real-time flight and check-in support

· Handled customer complaints and ensured swift, professional resolutions

Education

Bachelor of Business - Major in Management

SOUTHERN CROSS UNIVERSITY
PAPUA NEW GUINEA

Skills

  • Excellent communication skills, both oral and written
  • Proficient in Microsoft Applications
    (Word, Excel and PowerPoint)
  • Strong problem solving abilities and
    attention to details
  • Exceptional customer service skills, ensuring customer satisfaction
  • Analytical Skills
  • Proactive and adaptability to
    changing situations

Reference

Available upon request.

Timeline

Call Centre Agent

PNG AIR LIMITED
08.2024 - 04.2025

Bachelor of Business - Major in Management

SOUTHERN CROSS UNIVERSITY
Yvette Tabereng