I am an enthusiastic and dedicated customer service professional with experience as a Call Centre Agent at PNG Air's Commercial Department. I'm skilled in delivering exceptional service through direct customer interactions, managing inquiries, and resolving issues efficiently. I hold a bachelor's degree in business, majoring in Management, and I'm eager to transition into a Recruitment Officer role at IBS University. I am known for my strong interpersonal skills, professionalism, and adaptability, with a keen interest in supporting student engagement and recruitment initiatives. I am committed to contributing to organizational goals while continuing to grow in the field of human resources and education services.
· Assist customers with booking flights, changes, and inquiries
· Resolve customer issues via phone and follow up as required
· Maintain updated knowledge of flight schedules and company policies
· Provide courteous, fast, and accurate service to support customer satisfaction
Front Counter Reservation
· Welcomed and assisted walk-in customers with bookings and general travel information
· Processed payments and issued tickets using internal systems Provided real-time flight and check-in support
· Handled customer complaints and ensured swift, professional resolutions