Dynamic sales representative with a proven track record at RH Hypermarket, excelling in customer service and relationship building. Skilled in sales consultation and time management, I consistently exceeded customer expectations, enhancing satisfaction and loyalty. My strong analytical abilities and product knowledge contributed to increased sales and streamlined operations.
Hi, I’m
Valeshia Klei
Airlines Fares And Ticketing Officer
Port Moresby,National Capital District
Summary
Overview
9
years of professional experience
Work History
RH Hypermarket
Sales Representative
02.2023 - 06.2024
Job overview
- Provide excellent customer service, assisting clients with inquiries and sales
- Manage booking and sales transactions effectively
- Developed strong communication skills to handle diverse customer needs
Seeto Kui
Surveillance Officer
03.2017 - 01.2018
Job overview
- Identified and documented unauthorized actions by employees.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
- Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
- Streamlined processes within the surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
- Recorded audio and video of back-end money movements.
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Updated daily logs and produced reports outlining surveillance activities.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Increased efficiency in surveillance operations by staying up-to-date on the latest industry trends, tools, and best practices.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
Super Value Store
Customer Service Cashier
02.2015 - 06.2016
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Mapex Training InstitutionPort Moresby
Certificate In Airline Fares And Ticketing from Airline Fares And Ticketing
10.2016
University Overview
Customer service
St Xavier's Secondary SchoolEast Sepik
Grade 12 Certificate
11.2013
University Overview
Major in Business Studies
Mercy Secondary SchoolEast Sepik
Grade 10 Certification from Business Studies
11.2011
University Overview
Major in Business Studies
Skills
Customer service
Accomplishments
Accomplishments
Motivated and customer oriented professional seeking the position of Reservation Officer at PNGAIR airline. Bringing strong experience in sales, customer service, efficient and friendly booking processes, along with excellent communication and organisational skills
Timeline
Sales Representative
RH Hypermarket
02.2023 - 06.2024
Surveillance Officer
Seeto Kui
03.2017 - 01.2018
Customer Service Cashier
Super Value Store
02.2015 - 06.2016
Mapex Training Institution
Certificate In Airline Fares And Ticketing from Airline Fares And Ticketing
St Xavier's Secondary School
Grade 12 Certificate
Mercy Secondary School
Grade 10 Certification from Business Studies
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