Tobias Omi

Work History

Dispatcher & Sales Representative

Niugini Oil Company LTD

Port Moresby, Papua New Guinea

09.2021 - 04.2023

Streamlined dispatch operations by implementing a centralized tracking system for real-time visibility of fleet movement.
Monitored and tracked dispatch communication systems.
Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Managed driver time-off requests fairly and efficiently, maintaining optimal staffing levels at all times.
Coordinated driver dispatch to accomplish daily delivery requirements.
Scheduled and tracked movements of owned and rented equipment.
Developed strong relationships with key customers, fostering loyalty through consistent communication and exceptional service quality.
Checked that each scheduled route was appropriately covered by delivery drivers.
Provided customers with information on products and services.
Conducted geographical location spotting and map reading to support fleet personnel.
Documented service activities and issues and produced regular reports.
Coordinated emergency response efforts during incidents involving fleet vehicles or drivers, minimizing damages and downtime.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Recorded customer encounters through detailed notes and maintained comprehensive records.
Enhanced fleet efficiency by optimizing routes and schedules for timely deliveries.
Dispatched calls for emergency and routine driver call-outs.
Handled customer escalations from drivers to solve issues and restore customer satisfaction.
Adapted quickly to changing circumstances such as weather conditions or road closures, adjusting routes accordingly to minimize disruptions.
Collaborated with management to develop KPIs, enabling continuous improvement within the dispatch team.
Oversaw and enforced compliance with all safety regulations and DOT regulations.
Ensured compliance with safety regulations, conducting regular vehicle inspections and maintenance checks.
Monitored vehicle locations to coordinate timely arrivals.
Communicated with customers to provide delivery updates and resolution.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Monitored flow of paperwork and directed information to appropriate departments.
Answered phone calls and responded to customer emails.
Analyzed route data to identify areas of improvement in terms of cost-effectiveness and timeliness of deliveries.
Managed customer accounts and invoicing.
Preserved accurate records of dispatched orders, deliveries and receipts.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Maintained accurate records of each dispatched trip including departure times, destinations, cargo details, driver information.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Resolved disputes between drivers or customers professionally, promoting a positive work environment built on mutual respect and collaboration.
Monitored dispatched calls and took action to resolve and correct potential problems.
Enhanced dispatch operations by efficiently coordinating and prioritizing vehicle assignments for optimal route coverage.
Facilitated prompt resolution of customer complaints by working closely with drivers and other departments as necessary.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Assisted in resolving customer complaints and grievances.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Received new orders, prepared documentation, and assigned personnel.
Fostered a positive work environment by promoting teamwork, open communication, and professional growth opportunities among staff members.
Provided positive first impressions to welcome existing, new, and potential customers.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Maintained high levels of accuracy while entering critical information into computer systems to avoid costly errors or miscommunications.
Tracked and monitored vehicle performance and maintenance.
Contributed to the reduction of operational costs through meticulous tracking of fuel usage, maintenance needs, and driver performance.
Engaged in friendly conversation with customer to better uncover individual needs.
Promoted safety initiatives within the dispatch team, leading to a decrease in workplace accidents and injuries.
Developed strong relationships with key clients through consistent communication regarding shipment statuses or potential delays.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Supported fleet management by maintaining comprehensive records of vehicle inspections, repairs, and registrations.
Participated in cross-functional teams to address complex logistical challenges that required input from multiple departments.

Terminal Operator

NIUGINI OIL

Port Moresby, Port Moresby

11.2020 - 09.2021

Monitored day-to-day operations of storage tanks and piping, alerting appropriate personnel to any performance variances.
Reported safety incidents to appropriate personnel.
Handled and tested liquid assets, checking for purity, signs of corruption and other factors.
Authored weekly use logs for inventory tracking and control systems.
Maintained and performed minor repairs on terminal to sustain operational efficiency and comply with company standards.
Repaired and performed minor maintenance on equipment at terminals.
Oversaw set-up processes for transfer of products to and from maritime transit equipment.
Took readings and recorded data on physical gauges and side gauges on tanks, hoses and other transportation equipment.
Cleaned strainer and performed basic maintenance on injection well, tightened and inspected hoses and gauges, cleaned empty tanks and kept equipment in operable condition.
Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
Climbed and gauged tanks, logging levels into inventory management system to maintain appropriate storage thresholds.
Followed industry developments to foster continued proficiency in operation of electronic shipping and distribution platforms and maintenance.
Followed standard operating procedures, complying with related regulations.
Monitored vapor recovery unit, performing minor maintenance such as nitrogen cylinder changeout and alerting specialized technicians in case of issues requiring advanced maintenance.

Summary

Overview

Work History

Dispatcher & Sales Representative

Terminal Operator

Education

Grade 12 Certificate - Business Studies

Diploma - Primary Teaching

Skills

Accomplishments

Hobbies

Referees

Timeline

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