Timeline
Work History
Overview
Education
Skills
Work Preference
References
Generic
Tobias Omi

Tobias Omi

Teacher transition to Dispatcher/Sales Representative
Port Moresby,NCD

Timeline

Dispatcher & Sales Representative

Niugini Oil Company
09.2021 - 04.2023

Terminal Operator

Niugini Oil Company
09.2020 - 09.2021

Diploma - Teacher Education

Kumul Teachers College
02.2017 - 12.2019

Grade 12 Certificate - Business Studies

Busu Secondary School
02.2014 - 12.2015

Work History

Dispatcher & Sales Representative

Niugini Oil Company
Port Moresby, Papua New Guinea
09.2021 - 04.2023
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Adapted quickly to changing circumstances such as weather conditions or road closures, adjusting routes accordingly to minimize disruptions.
  • Maintained accurate records of each dispatched trip including departure times, destinations, cargo details, driver information.
  • Collaborated with management to develop KPIs, enabling continuous improvement within the dispatch team.
  • Dispatched calls for emergency and routine driver call-outs.
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Resolved disputes between drivers or customers professionally, promoting a positive work environment built on mutual respect and collaboration.
  • Improved customer satisfaction with timely communication regarding delivery updates and potential delays.
  • Assisted in recruiting qualified drivers to maintain high-quality service levels for clients.
  • Streamlined dispatch operations by implementing a centralized tracking system for real-time visibility of fleet movement.
  • Assessed capacity and resource allocation to ensure optimal utilization and avoid overloading or underutilizing vehicles.
  • Scheduled preventative maintenance appointments for fleet vehicles, reducing unexpected breakdowns and extending vehicle life spans.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Negotiated contracts with vendors, securing the best prices on equipment and supplies used in daily operations.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Scheduled and tracked movements of owned and rented equipment.
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Managed driver time-off requests fairly and efficiently, maintaining optimal staffing levels at all times.
  • Documented service activities and issues and produced regular reports.
  • Coordinated emergency response efforts during incidents involving fleet vehicles or drivers, minimizing damages and downtime.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Terminal Operator

Niugini Oil Company
Port Moresby, Papua New Guinea
09.2020 - 09.2021
  • Enhanced terminal efficiency by implementing effective communication strategies with staff and clients.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
  • Calibrated additive injectors and provided maintenance and programming on ProPac batch controllers.
  • Repaired and performed minor maintenance on equipment at terminals.
  • Acted as a liaison between terminal staff, management, and external stakeholders to facilitate effective collaboration and information exchange.
  • Oversaw set-up processes for transfer of products to and from maritime transit equipment.
  • Observed company and governmental standards in cleaning and organizing work area, actively preventing circumstances conducive to injury and occupational hazard.
  • Optimized storage capacity utilization by efficiently organizing cargo in the terminal yard.
  • Climbed and gauged tanks, logging levels into inventory management system to maintain appropriate storage thresholds.
  • Managed inventory effectively through accurate record-keeping and regular audits to minimize discrepancies or delays in cargo movement.
  • Monitored vapor recovery unit, performing minor maintenance such as nitrogen cylinder changeout and alerting specialized technicians in case of issues requiring advanced maintenance.
  • Handled and tested liquid assets, checking for purity, signs of corruption and other factors.
  • Reduced loading times for trucks and ships by streamlining cargo handling processes.
  • Improved equipment performance through regular inspections, maintenance, and repairs as needed.
  • Followed industry developments to foster continued proficiency in operation of electronic shipping and distribution platforms and maintenance.
  • Served as a reliable point of contact for clients seeking updates on shipment status or other information related to their cargo at the terminal facility.
  • Monitored day-to-day operations of storage tanks and piping, alerting appropriate personnel to any performance variances.
  • Assisted in training new operators on terminal equipment, procedures, and safety protocols for seamless integration into the team.
  • Took readings and recorded data on physical gauges and side gauges on tanks, hoses, and other transportation equipment.
  • Implemented safe handling of chemicals and petrochemicals by way of tank transfers, truck tank loadings, and off-loadings.
  • Supported compliance efforts by ensuring all necessary documentation was accurately completed and readily available for inspection purposes.
  • Implemented cost-saving measures while maintaining high levels of service quality and operational performance standards at the terminal.
  • Fielded customer complaints and comments and rectified issues.
  • Completed efficient startup and shutdown procedures, as well as diligent lockout and tag out processes for each piece of equipment.
  • Used equipment like generators, slug catchers and condensate stabilizers to accomplish plant operation tasks.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Education

Diploma - Teacher Education

Kumul Teachers College
Port Moresby
02.2017 - 12.2019

Grade 12 Certificate - Business Studies

Busu Secondary School
Lae, Morobe Province
02.2014 - 12.2015

Skills

  • proficiency
  • Effective
  • Dispatch Software Familiarity
  • Fuel Efficiency Optimization
  • Record Keeping Abilities
  • Data Analysis Capabilities
  • Strong Decision-Making Abilities
  • Transportation Regulations Knowledge
  • Emergency Response Preparedness
  • Geographical understanding
  • Cost control measures
  • Driver Scheduling Proficiency
  • Documentation and paperwork
  • Team Collaboration
  • Trucking dispatching
  • Customer Relations
  • Work order entry
  • Safety processes and procedures
  • Oral and written communications
  • Critical Decision-Making
  • Logistical operations
  • Telephone Etiquette
  • Documentation Management
  • Warehousing environments
  • Teamwork and Collaboration
  • Logistics Management
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Effective Communications
  • proficiency
  • Dispatch Recordkeeping
  • Route Planning and Adjustment
  • Microsoft Office
  • Data Entry
  • Task Prioritization
  • Analytical Thinking
  • Computer Literacy
  • Professionalism
  • Dispatching field personnel
  • Record-keeping
  • Time management abilities
  • Delegating Work
  • Continuous Improvement

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementFlexible work hoursCompany CulturePersonal development programs

References

1: Jadasal Mileng

Yard Supervisor-Madang)

Niugini Oil Company

Ph. 79248778

Email. jadasal.mileng@niuginioil.com

2:John Mathew

Senior Security Officer-Credit Corporation

Port Moresby

Ph.73914784

3. Kingsford Bras

General Manager - waia Rutz Transport

Ph. 72169615

72169615

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Tobias OmiTeacher transition to Dispatcher/Sales Representative