TINA KUSO JIMBO

· Building & Maintenance of Properties and Assets including company transit accommodation.

· Co-ordinate audit, fraud control and risk management with the operations manager

· Support the team leaders in ensuring team performance through effective leadership, internal communication processes and set protocols

· Fleet and fuel Management

· Co-ordinate the implementation of approved plans including monthly reports.

· Monitor and report progress and issues affecting the smooth operations branch

· Provide logistics support for managers in Lae and traveling team from other centers

· Overseeing security for a while with the support of external security and police.

· Built relationships with vendors and contractors to support timely and cost-effective services.

· Served as point of contact for internal and external customers seeking support and information.

· Communicated with general managers and facility teams regarding upcoming repairs and projects.

· Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

· Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

· Collaborated with other departments to foster efficient use of facility space and resources.

· Conducted regular facility inspections to identify repair needs or improvements.

· Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

· Enforced compliance with applicable health, safety and environmental regulations to reduce risks.

· Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.

· Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.

· Assisted with meetings and conference room reservations.

· Collaborated with contractors, vendors and stakeholders to support on-time projects completion.

· Provided support and services related to mail and deliveries.

· Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.

· Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.

· Updated tracking system monitoring facilities-related materials, supplies and equipment.

· Maintained facility grounds, equipment and safety compliance.

· Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

· Prepared reports and schedules with accuracy.

· Developed and oversaw budgets for facilities and worked within cost restraints.

· Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

· Ordered, maintained and distributed supplies and inventory.

· Reviewed and oversaw construction and renovation projects.

· Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.

• Assist Facilities Coordinator
• Quotation runs
• Compile Timesheets for Facilities staff
• Report Daily allocation of vehicles
• Compile New Starter employee forms + Request New Starter Kit Capital Life Insurance + Nasfund + NCSL submission to HR Monthly
• Maintenance of Vehicle Safety sticker, MVIL and Traffic Registration +, service and repairs
• Keep track of Lae office Chemical/Toiletries and office supplies Maintain Staff First Aid Kit Supplies
• Provide logistics support for traveling staff
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Recorded expenses and maintained accounting records.
• Prepared weekly employee work schedules to meet operational needs.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Offered technical support and troubleshot issues to enhance office productivity.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Assisted development and implementation of new administrative procedures.
• Developed strategies to streamline and improve office procedures.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Basic telling duties
• International Transaction -Teletransfer
• Customer service and concierge
• Sell loan products
• Registration of Mobile Banking
• Forex Exchange
• Opening of New Accounts & Term Deposits
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Assisted customers with compromised debit cards and issued new credentials.
• Audited fellow teller currency to contribute to dual-control procedures.
• Placed orders for customer checks and verified starting numbers.
• Sold and cross-sold bank products to new and existing customers.
• Turned in excess cash to maintain drawer security.
• Removed mutilated currency from circulation.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Assisted with training of new tellers on policies and procedures.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Assisted customers with banking needs and inquiries.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.
• Handled various accounting transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Developed and maintained positive relationships with clients to maximize collections.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Monitored accounts to verify compliance with payment terms and schedules.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Generated monthly accounts receivable reports to submit developments for management review.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Handled day-to-day accounting processes to drive financial accuracy.
• Developed and implemented strategies to improve collection processes and reduce overdue payments.
• Prepared financial statements to provide results of operations, financial position and cash flow.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Matched purchase orders with invoices and recorded necessary information.
• Input financial data and produced reports using [Software].
• Supported management by processing invoices and documents with consistent on-time delivery.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Inspected account books and recorded transactions.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Entered figures using 10-key calculator to compute data quickly.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Presented audit findings to accounting manager after reviewing results and paperwork.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.

• Morobe Province
• Tasking Client Services Awareness on difference Family planning methods
• Updating client records on a daily basis Assist in medical supply stock taking Accountable for daily takings
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Provided prompt, polite and professional in-person and telephone customer service.

• Tasking Payroll Processing using Kundu Pei
• HR duties
• Logistics support to Management
• Preparing documentation for bidding of projects
• GST Returns Banking
• Verified timekeeping records and handled any discrepancies with employees.
• Processed new hire paperwork and documents.
• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
• Reconciled bank and payroll records routinely to verify accuracy.
• Maintained [Number]% accuracy in transferring correct data from payroll spreadsheets into system.
• Completed payroll accurately and timely to meet employee expectations.
• Processed timecards and payroll data for team of employees.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Audited timesheets and payroll records for accuracy.
• Calculated wages, deductions and bonuses in accordance with company policies.
• Tracked employee vacation, sick and personal time.
• Maintained confidentiality of employee records and payroll information.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Reconciled payroll discrepancies and responded to inquiries from employees.
• Generated reports to track employee time and attendance.
• Processed manual checks for employees in accordance with company policies.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Managed and updated employee benefits information.
• Assisted with recruitment and onboarding of new employees.
• Prepared and submitted payroll taxes and reports to regulatory agencies.
• Coordinated resolution of payroll discrepancies.
• Developed and implemented payroll procedures to streamline workflow.

• Pacific I Lorengau, Manus Province Customer Service/Enquiry Telling Duties Electronic Banking Registration and sales Telegraphic transfer Assist with lending counter sales Filing and updating customers file Raising Bank Cheques
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and orders.
• Communicated with clients regarding account services, statements, and balances.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Completed data entry to record call notes, suggestions and questions.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Established and accurately prepared customers accounts to complete new purchases.
• Promoted company brand and unique offerings through personalized customer service.
• Set up service appointments to handle advanced technical concerns at customer locations.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained in conversational [Language] to enhance service of [Type] customers.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Tracked customer service cases and updated service software with customer information.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Promoted available products and services to customers during service, account management, and order calls.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Cross-trained and backed up other customer service managers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Tasking Compiling of GST

Processing of Cheque Payments

Processing of financial records using MYOB

Assisting in Procurements processes

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Collaborated with employees from various backgrounds.
• Shadowed senior team members to learn all related jobs and tasks.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
• Supported organizational objectives with help from existing employees.
• Supported departmental tasks to increase understanding of industry processes.
• Performed administrative functions, answering phones and filing paperwork in support of department.
• Handled day-to-day customer or client questions via telephone or email.
• Interacted with customers under supervision to support operational objectives.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.