Theresa KAIBAU

• Assisted call-in customers with questions and orders.
• Demonstrated willingness and interest in learning new tasks and skills.
• Contacted prospective customers through phone calls and emails to develop business.
• Collaborated closely with sales team to manage leads and help with proposals.
• Raise Purchase Orders to Suppliers
• Compiling of invoices and confirming payment status
• Updating all incoming and outgoing clients weekly
• Monthly stock count with also the properties merchandises
• Assisted in creating written, video and image content for marketing channels.
• Conducted basic market research to identify customer needs.
• Demonstrated products to customers, answered questions, and redirected objectives to positive features.
• Responded to general inquiries from members, staff and clients via e-mail and phone.
• Wrote copy for social media posts, promotional emails and other marketing collateral.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Measured and reported on results of marketing initiatives.
• Monthly report writing for Sales calls and Marketing Space
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Collaborated with cross-functional teams to develop and implement market research strategies.
• Coordinate events within the Properties and also assist with other staffs as well as the Marketing Team at Head office Credit House

• Communicated with clients and service providers to provide updates on work progress.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Update Timesheets for Properties Staff for payroll to process salary for staffs
• Receiving Internal and External calls and transferring calls to respective staffs after screening calls.
• Coordinated and monitored service activities to confirm work met all requirements.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Assessed customer needs and developed solutions to meet needs.
• Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
• Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
• Collected, arranged, and input information into database system.
• Monthly Stationary Stock count
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Raise Purchase Orders for all departments and Work Orders as well
• Assist other departments with request of task or any activity that may require my assistance
• Assisting Tenants and Clients do payments using the effuse machine
• Weekly update the Tenants Contact Database
• Coordinate Courtesy Transport for tenants living in Both Estates
• weekly filings, also assist other departments when required or needs assistance for filing
• Compiling of Invoices and renaming of files and linking to the correct folders for tracking purposes

• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
• Input vendor payments and updated accounts to reflect new balances.
• Managed payroll operations for team of 84 employees.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Generated invoices upon receipt of billing information and tracked collection progress
• Update Timesheets twice a week for payroll for Erima Branch Staff only
• Update Staff Daily Data information in the Staff Database
• Compiling invoices monthly and submit to accounts payables for payment facilitation
• Keep Daily record of stock in the office and send reports to reporting manager
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

• Do interviews with the applicants and do screening of the interview with the managers of the respective departments

• Keep record of daily stock in the office update stock list

• Do balancing daily after end of shifts and reconciliation, invoicing etc.

. Receiving of Internal and External calls daily infront the main call centre and transferring of calls to respective departments after screening calls

. identify customer needs by finding solutions and resolving customer complaints

. maintaining customer trust responding to customers or guest in the hotel on a timely manner

. Assist guest at the business centre doing photocopies, binding printing etc....

. Responding to emails and booking of appointments for guest upon request with also external customers with their bookings

. Monitoring the 2way radio communicating with other departments as per guest request and also the Airport Host at the Airport standing by for our guest.

. Communicate with other departments if any of the hotel guest raise a complaint with the hotel and we assist to send feedback once resolve

. Provide reports or feedbacks to the duty manager for the day or shift if there is any complaints or issues whilst on shift.

. Work alongside with other Junior Officers to collect and collate information and to implement the APEC meeting Logistical preparations

. Assist in research and assist scope road with works team and prepare report to senior officers with costings and they in turn make submissions for funding

. Responsible in taking meeting minutes and assist in drafting work plans for approval by senior officers

. Coordinating Transport movements and managing transport fleet

. Providing regular reports to senior officers and managers on the status of the execution of plans which were monitored by the division, and eventual reports to executive management

. Other duties as directed by immediate manager, director Surface Movements and other members of the senior management

. Prepare rooms for Guest checking in the resort

. Assist in the kitchen during lunch and dinner doing dishes and prepare staff meals.

. Responsible in doing table setting for Lunch and Dinner for the guest

. Assist to serve lunch and dinner for the guest

. Do room service upon guests request

. Do cleaning around the resort in the mornings at the footpaths to beachside and to the restaurant or dining area where guest normally have meals