Taumaia Kramer Hellesoe
Chief Operating Officer
Port Moresby
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Extensive end-to-end banking operations experience and leadership accomplishments over fifteen-years, across multiple geographies. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Collaborative and dedicated to building and leading talented and motivated individuals. Develops and executes innovative strategies for stimulating growth and service quality. Applies qualities of integrity, credibility, and a passion for progress to strategic governance efforts.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Investment (Property) and Project Consultant
Frontier Equities Limited
02.2024 - Current
- Enhanced portfolio performance by conducting thorough research and analysis on various investment opportunities, market assessment and economic trends
- Develop comprehensive financial models to analyze potential investments, ensuring informed decision-making.
- Mentored junior team members by sharing industry insights and best practices, enhancing their skills and performance.
- Provide project advice for clients to minimize risk, reduce cost and optimise delivery outcomes
- Grow client relationships by supporting successful investment decisions informed by detailed investment research
- Evaluate and monitor the financial health of a business/assets including acceptable risk levels based on time frames, risk preferences, return expectations, anticipating warning signals and market conditions
Group Chief Operating Officer, PNG, Fiji, Solomon Islands, Vanuatu
Credit Corporation Group
01.2023 - 02.2024
- Led operational oversight and budgetary supervision for Finance businesses across PNG, Fiji, Solomon Islands, Vanuatu Finance businesses including providing clear leadership and direction, ensuring solid operating and financial performance, recruiting and developing talent needed to accomplish high performance standards and overseeing new operational systems and procedures. Exceeded Overall 2023 Revenue targets for PNG, Fiji, Vanuatu and Solomon Islands by 12%
- Drive transformation agenda of organization; build fit-for-purpose Digital Bank in PNG including Lending (Sales and Operations), Technology, Legal, Collections, Branch, Payment and Cash Management (PCM) functions, delivering on-time, within scope, budget, and to appropriate KPIs. Successfully launched Phase 1 of project covering team structure, recruitment, process and procedure documentation and training to support new Core banking System, Visa and SWIFT certification, Domestic Payments, Card production, Online banking and On-boarding Go-live for Staff Pilot, within 5 months from Board approval date
- Drive greater value for money in all operations and ensuring country and regional offices are cost-effective through prudent management of human and financial resources, against strategic priorities
- Manage all operational activities to ensure delivery of reliable, quality and timely services to customers at least cost, in secure and controlled environment while ensuring maximum profitability and compliance with policies and procedures.
- Drive staff engagement value initiatives to achieve highest-ever staff engagement score for Operations in 2023
Director, Investment Consultant
Frontier Equities Limited
07.2019 - 12.2022
- Provide timely investment advice including devising strategies within a financial portfolio to meet sustainable investment objectives for clients
- Nurture client relationships by supporting successful investment decisions informed by detailed investment research, market assessment and economic trends
- Evaluate and monitor financial health of business/assets including acceptable risk levels based on time frames, risk preferences, return expectations, anticipating warning signals and market conditions
- Build and scale FEL team to support day-to-day running of processes, controls and systems to ensure customers receive reliable and effective service for investments and alignment to BPNG regulatory obligations, and back-end administrative support functions
- Developed a lean operating model addressing risk, enabling scale and redundancy for remote teams based across Brisbane, New York and Port Moresby to secure the first Investment Management contract for FEL
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Associate Director - Global Subsidiaries and Large Corporates
ANZ Papua New Guinea
01.2017 - 06.2019
- Manage, maintain and grow portfolio of multinational client accounts to boost bottom line opportunities for business
- Ensure risk intake is properly managed, optimizing returns, cross-sell and relationships are cultivated to maximise contributions in support of growth targets
- Identify, solicit and acquire new clients in line with strategy for Assets, Liabilities, Trade and Financial products to exceed targets
- Negotiate appropriate credit lines in line with standards and risk adjusted targets after thorough analysis of information necessary for detailed credit proposal, and execution of securities. Resulted in doubling portfolio Funds under Management and returns within 8 months of role
- Drive account planning with Client Service Team Members to ensure multi-product relationship and greater share-of-wallet resulting in 80% uplift in PCM digital channel and platform volumes
- Ensure timely and accurate credit administration through timely completion of annual reviews and regular monitoring of financials, financial covenants and other parameters within review cycle
Chief Operating Officer
ANZ Papua New Guinea
03.2014 - 01.2017
- Accountability for team of over 200 across Property and Project Management, Information Technology, Payments, Cash Operations and Client Services, Trade and Market Operations, Security, Vendor Management\Procurement and Finance, Risk and Assurance, Branch Operations, Retail and Institutional Lending Operations functions
- Drive strategic change and transformation agenda including management of all PNG enablement projects to ensure resources and vendors to ensure project is delivered on-time, within scope, budget, and to appropriate KPIs. Redesigned Operating model to ‘right-size’ teams (leading to 50% efficiency) and maintaining strong staff engagement and service level standards
- End-to-end build and management of fit-for-purpose Payment and Cash Management (PCM) business establishing key functions including dedicated Client Service Team, Enablement (centralized account on-boarding and maintenance), Implementation
- Built framework of accountability to achieve high standard of corporate governance. Established PNG Operating Risk and Compliance forum, responsible for embedding Group (ANZ) Operating Risk Measurement and Management Framework leading to PNGs highest-rating. Lead team to become one of only 3 countries globally to achieve “In-Use maturity rating 3” (embedded level of compliance to APRA standards)
- Achieved uplift in Payment and Cash Management channel capability from customer facing channels (managed file delivery and translation capability including host-to-host) to payments processing applications for domestic and cross border payments including implementation of KATS (Kina Automated Transfer System, resulting in significant uplift in straight through processing volumes.
- Championed adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels
- Managed procurement activities to secure resource acquisitions at best possible cost
Chief Operating Officer
ANZ Samoa
02.2011 - 03.2014
- Managed team of 50 across Information Technology, Payments and Reconciliations, Properties, Projects and Procurement, Call Centre, Risk and Compliance, and Collections with overall accountability for operational enablement
- Build staff job satisfaction by clarifying roles and responsibilities, providing coaching and regular feedback on performance and recommending reward in line with performance
- Build and maintain strong relationships with Regulators to ensure business interests are protected
- Project Lead role across five countries for ANZ Global Audit preparation and remediation, leading to 100% success rate audit-ratings attained for all countries.
- Integrated new departments [Collections, Risk and Compliance and Call Centre] into Operations whilst achieving overall net reduction 20%; 300% increase in FTE productivity translating to 90% reduction in overtime costs over 12 months.
- Increased Direct Channel availability from YTD average of 89% to 98% leading to 15% increase in monthly transactional volumes, through multiple active team engagement, reporting mechanisms and effective supplier delivery management
- Achieved 50%+ portfolio reduction in delinquent accounts within six months (2million to
- Achieved seamless time zone switch engaging multiple Technology Support teams across Australia, Bangalore, Chengdu, Fiji and Samoa managing 12 core application changes, impacting 60,000+ interest accounts. Project completed on-time, 50% below budget, with nil customer impact
Chief Operating Officer
ANZ East Timor
01.2009 - 01.2011
- Manage IT, Electronic Banking Finance, Payments, Property, Security, Risk and Compliance, Retail Operations and Marketing with overall accountability of business support functions
- Drive coaching and development opportunities to build local team capability
- Build and maintain strong relationships with regulator to ensure business interests are protected
- Drive strategic change and transformation agenda including management of all enablement projects to ensure resources and vendors deliver on-time, within scope, budget, and to appropriate KPIs. Implemented new expense management procedures resulting in 10% reduction in direct expenses year on year.
- Designed and implemented customer on-boarding process reducing average opening account time from 10 days to 24 hours.
- Implemented standard operating procedures and process controls. Resulted in reduction of non-lending losses by 30% over 12 months and Group Internal Audit pass.
Communications and Marketing Manager
ANZ Samoa
01.2005 - 12.2008
- Identify target market segments, manage sales support infrastructure
- Implemented sales planning, tracking and reporting systems
- Accountable for a broad range of marketing functions from sales campaign development to leveraging national event and sponsorship activities
- Design and lead production of marketing collateral
- Manage budgets, schedules and suppliers, working cross-functionally to ensure brand consistency of all marketing materials and communications.
Education
Master of Valuation And Property Development - Property Economics
Bond University
Australia 01.2021 - 06.2021
MBA - Business Administration And Management
Griffith University
Australia 01.2019 - 06.2021
Graduate Certificate in Business Administration - Business Administration And Management
Griffith University
Australia 06.2017 - 06.2018
Skills
Analytical Thinking
undefinedWebsites
Board Experience
- Director Frontier Equities Limited (Licensed Investment Manager) 2021 to 2022
- Director, Australia New Zealand Banking Group (PNG) Ltd - 2015 to 2017
- Director, Australia New Zealand Banking Group (Samoa) Ltd - 2014 to 2015
- Private sector advisory board to East Timor Government, National Training Standards Framework – 2009 to 2010
Affiliations
Graduate Member of the Australian Institute of Company Directors (GAICD)
Associate Member of the PNG Institute of Directors (PNGID)
Member of the Australian Institute of Project Management (MAIPM)
Member of the Australian Property Institute (API)
Timeline
Investment (Property) and Project Consultant
Frontier Equities Limited
02.2024 - Current
Group Chief Operating Officer, PNG, Fiji, Solomon Islands, Vanuatu
Credit Corporation Group
01.2023 - 02.2024
Master of Valuation And Property Development - Property Economics
Bond University
01.2021 - 06.2021
Director, Investment Consultant
Frontier Equities Limited
07.2019 - 12.2022
MBA - Business Administration And Management
Griffith University
01.2019 - 06.2021
Graduate Certificate in Business Administration - Business Administration And Management
Griffith University
06.2017 - 06.2018
Associate Director - Global Subsidiaries and Large Corporates
ANZ Papua New Guinea
01.2017 - 06.2019
Chief Operating Officer
ANZ Papua New Guinea
03.2014 - 01.2017
Chief Operating Officer
ANZ Samoa
02.2011 - 03.2014
Chief Operating Officer
ANZ East Timor
01.2009 - 01.2011
Communications and Marketing Manager
ANZ Samoa
01.2005 - 12.2008
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