Tatenda Majoni-Zivanai
Port Moresby
Summary
Dynamic professional with extensive experience spanning different industries and regions. Proven ability to thrive in fast paced environments, handling multiple tasks effectively with swift capacity to learn and apply new skills. Recognized for being proactive to identify and address problems, with focus on optimizing processes and supporting team objectives. Known for reliability and adaptability. Committed to leveraging these qualities to drive team success, operational efficiency, advance organizational goals, and effectively manage client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Assistant| Recruitment Coordinator
Cardinal Plumbing Heating & Air
09.2021 - 03.2025
- Handled the full recruitment cycle, from job descriptions, candidate screening, coordinating interviews, drafting offer letters and facilitating candidate onboarding.
- Reduced time-to-hire by implementing efficient sourcing strategies, prioritizing urgent hiring needs and streamlined job posting.
- Demonstrated ability to manage multiple recruitment projects and administrative tasks simultaneously, prioritizing tasks and meeting deadlines.
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Coordinated travel arrangements, managed executive calendars, scheduling meetings and appointments promptly ensuring optimal use of executive time.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Adjunct Lecturer
IBS University
06.2024 - 12.2024
- Evaluated student performance through exams, ongoing assessments, and participation to monitor progress and provide constructive feedback.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Organized, prepared, and revised Introductory Econometrics and Financial Markets and Organization course material and integrated blended learning techniques using Moodle software.
- Adapted lesson plans to accommodate various learning styles, ensuring each student''s needs were met effectively.
Business Development Manager
Code Club Zimbabwe
11.2019 - 09.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
Branch Supervisor| Risk & Compliance Officer
Zibuko Capital
04.2018 - 12.2019
- Spearheaded an Enterprise Wide Risk Management approach, developed and updated essential policy and procedure manuals such as Customer Complaints Handling
- Developed and implemented the AML/CFT scope; conducted comprehensive risk assessments and developed strategies to mitigate risks.
- Ensured compliance with regulatory requirements through regular audits, assessments and reporting.
- Collaborated with R&D on new product development initiatives, ensuring they met regulatory standards and market demands.
- Conducted periodic market research and competitor analysis, analyzed market data and product performance metrics to inform strategic decisions
- Served in the Credit Committee as subject matter expert, applying industry knowledge to provide independent oversight to operational risk management activities.
- Engaged in complex data analytics, quality assurance and database management to quantify and substantiate observations and lend credence to proposed operational enhancements.
Customer Service| Account Relationship Manager
Steward Bank
06.2017 - 03.2018
- Responded to customer inquiries via phone, email, and chat, resolving issues promptly and professionally.
- Enhanced customer loyalty through consistent follow-up on outstanding issues, proactive problem resolution, and de-escalation techniques.
- Collected and analyzed customer feedback to identify areas for improvement and implemented changes to enhance customer satisfaction.
- Developed and maintained strong relationships with new and existing accounts through regular communication, personalized service, exemplary interpersonal skills and strategic planning.
- Identified growth opportunities within existing accounts, understanding their evolving needs and aligning product offerings, driving incremental revenue gains.
Education
Doctorate In Business Administration - Entrepreneurship & Business Management
California InterContinental University
California, USA03-2026
MBA - Accounting And Finance
University of Zambia
Lusaka, Zambia04-2022
Bachelor of Commerce - Banking And Finance
Midlands State University
Gweru, Zimbabwe11-2016
Skills
- Risk and compliance
- Project management
- Financial reporting and analysis
- Client relationship management
- Effective communication
- Strategic planning
- Administrative skills
Certification
- Financial Literacy Training of Trainers- Centre of Excellence in Financial Inclusion CEFI (10/2024)
- Certificate in Digital Money- Fletcher School of Law & Diplomacy (09/2021)
- Certificate in Fundamentals of Risk Management- Organization of Certified Risk Managers (06/2019)
- Certificate in Customer Service- Brentwood Open Learning Center (09/2019)
Languages
English
Native or Bilingual
Shona
Native or Bilingual
German
Elementary
Professional Development
- Microfinance Lending for Credit Officers- ZAMFI (Nov. 2019)
- Strategic Management of Credit Risk in Microfinance- ZAMFI (Jul. 2018)
- Agricultural Value Chain Financing- World Bank Group & RBZ (Oct. 2018)
Interests
- Continuous learning: Enthusiastic about online courses in Business and Management
- Travelling: Explored South East Asia, Australia, Oceania, & Africa- Passionate about discovering different cultures
- Volunteering in socio-economic development: Self reliance programs
Timeline
Adjunct Lecturer
IBS University
06.2024 - 12.2024
Executive Assistant| Recruitment Coordinator
Cardinal Plumbing Heating & Air
09.2021 - 03.2025
Business Development Manager
Code Club Zimbabwe
11.2019 - 09.2024
Branch Supervisor| Risk & Compliance Officer
Zibuko Capital
04.2018 - 12.2019
Customer Service| Account Relationship Manager
Steward Bank
06.2017 - 03.2018
Doctorate In Business Administration - Entrepreneurship & Business Management
California InterContinental University
MBA - Accounting And Finance
University of Zambia
Bachelor of Commerce - Banking And Finance
Midlands State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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