Tania Tokwepota

Port Moresby,NCD

Summary

Experienced Insurance Broking and Claims professional with strong expertise in claims administration, policy processing, client relationship management, and insurance operations. Proven ability to manage complex claims matters, negotiate with insurers, coordinate policy documentation, and deliver high-quality customer service in fast-paced environments. Skilled in insurance systems administration (IBAIS), onboarding coordination, records management, and stakeholder communication. Passionate about contributing to organizational growth through professionalism, efficiency, and strong client support.

Overview

years of professional experience

Work History

Account Broker

First National Insurance Brokers

06.2021 - Current

Negotiate with insurers to secure competitive coverage and premiums for clients.
Process placement of covers and policy issuance using the IBAIS system.
Manage General Claims end-to-end from initial lodgement through to final settlement.
Provide professional client support and comprehensive policy administration services.
Liaise effectively with insurers, underwriters, and clients to ensure timely and favorable outcomes.

Senior Claims Officer

Insurance Partners

04.2014 - 04.2019

Managed daily claims processing workflows and ensured timely registration and lodgement.
Supervised and mentored a team of up to five staff within the Medical Claims Department.
Responded to high-profile client and member inquiries regarding complex claims matters.
Maintained highly accurate claims records and coordinated settlements efficiently.

Finance & Administration Officer

Hope Worldwide (PNG) Inc. Ltd

04.2009 - 04.2012

Managed financial and administrative operations for the First Diabetes Pilot Project.
Handled payroll processing, banking documentation, and expense records.
Organized nationwide awareness workshops for healthcare workers.
Supported ongoing reporting and cross-functional operational coordination activities.

Recruitment Officer

Pacifica HR Ltd

03.2008 - 04.2009

Managed end-to-end recruitment pipelines, including initial interviews and final candidate selection.
Coordinated onboarding logistics between prospective employers and successful candidates.
Prepared legally compliant employment contracts and onboarding documentation.
Maintained secure recruitment records and supported core HR administrative functions.

Education

Bachelor of Arts - Political Science & Public Policy Management

University of Papua New Guinea

01-2008

Grade 12 Certificate - undefined

Gordons Secondary School

01-2002

Skills

Core Insurance Operations: Claims Management, Insurance Broking, Claims Processing, Policy Administration
Systems & Compliance: IBAIS System Administration, Records Management

Leadership & Execution: Team Leadership, Decision Making, Planning & Coordination, Problem Solving
Soft Skills: Client Relationship Management, Communication Skills

Timeline