Sunny Shalvin Chand
Port Moresby
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Manager Operations – Retail & Cooperate
DFS (PNG) Ltd T/a Prouds PNG
Port Moresby, Papua New Guinea
01.2019 - Current
- Oversee PNG Business to ensure smooth operation.
- Prepare weekly report outlining sales achieved, market activities, plan for new week, etc.
- Oversee Manage Human Resource duties.
- Conduct interviews and recruit staff jointly with sales manager.
- Counseling of staff on poor performance, attendance, and absenteeism issues.
- Oversee the Audit of all Stores and Warehouses for Prouds Stores in PNG and ensure inventory is maintained properly in the Pronto System.
- Implement measures of stock control / cost control.
- Manage logistic department.
- Managing as PNG Local Staff of 80 include 4 expertise managers reporting to me.
- Report to Director Business auditing and performance on weekly and monthly basis as scheduled.
- Oversee Purchases.
- Manage Sales business.
- Project and forecast revenue.
- Develop sales strategies to acquire new customers or clients.
- Build long term business relationship with customers.
- Track sales.
- Analyze sales data and develop plans to address performance gaps.
- Manage corporate clients.
- Maintain a deep understanding of your customer needs and monitor their preferences.
- Resolve customer issues and customer complaints regarding sales and service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Administration Manager
DFS (PNG) Ltd T/a PROUDS PNG
Port Moresby, Papua New Guinea
08.2016 - 01.2019
- Manage Human Resource duties.
- Oversea and coordinator all importation, entries, clearance and costing of all shipment for Store.
- Manage Inventory Entries in Pronto System.
- Audit of Prouds DFS.
- Coordinate all Overseas and Local Supplier’s payment are done on time.
- Coordinate with customs agent for PNG customs monthly reports.
- Receiving and verification of shipment.
- Staff Payroll time sheet, sick sheet and leave verification.
- Counseling of staff on poor performance.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Monthly reports for sales and SOH to respective buyers.
Internal Auditor
Motibhai Groups of Company Ltd, Fiji Islands
Nadi Fiji
03.2005 - 07.2016
- Develop and implement an internal audit framework, and associated policy and procedures.
- Provide Internal Audit Reports to directors on regular basis, thus discussing the necessary actions to undertake to strengthen internal control system.
- Making plans for better stock control for the company.
- Ensuring that all accounting concepts and conventions are in order when accounts/ reports are prepared for presentation.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
Port Denarau Car Park Coordinator
Motibhai Groups of Company Ltd, Fiji Islands
Nadi Fiji
03.2005 - 07.2016
- Reconciliation of cash taking for the day with system report.
- Debtors follow up every month end.
- Monthly Reports to director on performance of car park.
- Programming car park card for any new / existing client as and when required.
- Carrying out monthly service /maintenance of car park equipment.
- Attending client complaints and breakdown of system in car park anytime (standby 24/7).
- Make sure the operation of car park is in smoothly manner.
Education
Certificate of Completion - Business Writing Skills
Fiji National University
Fiji Islands03.2016
• Certificate of Attainment in Warehouse Managemen
Fiji National University
Fiji Island02.2016
Certificate - Tools and techniques for the beginning Internal Auditor
TPAF Campus
Fiji Islands08.2008
Skills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Operations management
- Project management
- Customer relationship management (CRM)
- Sales management
- Multitasking
- Managing operations and efficiency
- Customer relationship management
Languages
English
Upper intermediate (B2)
References
- Bhagi, Patel, General Manager, onlybhagi@gmail.com, +675 72001015, +675 7200 1015, Merchandising & Procurement CPL group
- Vikas, Jha, Finance Manager, vikas@cpl.com.pg, +675 81610965, +67572001003, CPL Group of company
Timeline
Manager Operations – Retail & Cooperate
DFS (PNG) Ltd T/a Prouds PNG
01.2019 - Current
Administration Manager
DFS (PNG) Ltd T/a PROUDS PNG
08.2016 - 01.2019
Internal Auditor
Motibhai Groups of Company Ltd, Fiji Islands
03.2005 - 07.2016
Port Denarau Car Park Coordinator
Motibhai Groups of Company Ltd, Fiji Islands
03.2005 - 07.2016
Certificate of Completion - Business Writing Skills
Fiji National University
• Certificate of Attainment in Warehouse Managemen
Fiji National University
Certificate - Tools and techniques for the beginning Internal Auditor
TPAF Campus