Sophia Kelea

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Promoted company brand and unique offerings through personalized customer service.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided primary customer support to internal and external customers.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped more than 50 guests every day with positive attitude and focus on customer satisfaction.

Waitress Roles

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Inspected dishes and utensils for cleanliness.
• Stayed up-to-date on menu changes to help customers make food choices.
• Greeted new customers, discussed specials and took drink orders.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Managed over individual 50 guests per and 70 plus at busy time.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Greeted new customers, discussed specials and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.