Simon Tundua PIMBROM
Port Moresby,NCD
Summary
Experienced Manager in Organisational Leadership, Operations and Business Development with extensive experience in streamlining operations, managing cross-functional teams, and cultivating client relationships. Skilled in contract negotiation, process improvement, and performance monitoring. Bringing strong problem-solving abilities and a proven track record in driving operational efficiency and customer satisfaction. A talented leader with more than 10 experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager & Resident Director
SMEC International Pty
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Business Development and Operations Manager
SMEC International Pty
04.2016 - 02.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Senior Business Development Manager
Austrade
01.2009 - 12.2012
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
Education
Graduate Diploma - Business Administration
The University of The Sunshine Coast
Sunshine Coast04.2016
Bachelor of Business - Business Management
The University of The Sunshine Coast
Sunshine Coast04.2015
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Staff Management
- Management
- Operations Oversight
- Performance monitoring
- Customer Relationship Management
- Inventory Management
- Project Management
- Policies and procedures implementation
- Staff Development
- Employee Motivation
Affiliations
- Transparency International
- PNG Chamber of Commerce and Industry
- Australia-PNG Business Council
- PNG Chamber Of Resources & Energy
Languages
English
Proficient
C2
Timeline
Operations Manager & Resident Director
SMEC International Pty
03.2023 - Current
Business Development and Operations Manager
SMEC International Pty
04.2016 - 02.2023
Senior Business Development Manager
Austrade
01.2009 - 12.2012
Graduate Diploma - Business Administration
The University of The Sunshine Coast
Bachelor of Business - Business Management
The University of The Sunshine Coast
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