SIMON HAGAYO
Goroka
Summary
To obtain a position in a reputable organization where my skills and knowledge can be fully utilized to contribute to the success of the company & the country as a whole.
Overview
7
7
years of professional experience
Work History
Assistant Systems Support Officer
Sonoma Adventist College
01.2021 - Current
- IT Support, Student Helpdesk Support,Monitoring & Managing Student's Quota, Student Learning Platforms,
- Cisco Networking and configuration and Hardware troubleshooting,
- Zoho Ticket - Service Desk,
- Microsoft Office 365, Azure Active Directory, with Computer Lab set up, thin clients,
- Dell Servers Set-up, Fortinet Firewall Setup, also Network printers,
- Point to Point Devices and Unifi Access Points (Wi-Fi),
- Sound Knowledge in Yeaster Phone System,
- Work Station for End-Users
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Collected, arranged, and input information into database system.
ICT Support Officer
PNGUM of Seventh Day Adventist Church
01.2018 - 01.2020
- IT Support, Networking and configuration, Client Service, end-to-end users,
- Attaché Installation and Troubleshooting, Basic knowledge in Hardware and Software troubleshooting, Managing Users and Computers in Active Directory, Setting up and Configuring Unifi AP both Indoor and Outdoor AP,
- Network Printers, Kacific Installation Certification, Managing Service Desk for the Mission for PNG Support Technicians, Initiate setup
- Managing of Veeam Backup Agents for servers and clients
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Developed a comprehensive knowledge base, enabling faster response times for common support queries.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
IT Trainee
PNG Education Department
04.2017 - 06.2017
- IT Support, Client Service Branch - Provides help desk support to all Education Network Users, Internet Service Branch - manage internet users and the department website, Server and Storage Branch - manage server infrastructure and storage systems, Network and Communication Branch - monitor network resources and support network users
Education
Diploma in Computer Technology - ICT
DON BOSCO TECHBOLOGICAL INSTITUTE
Port Moresby, NCD11.2017
Graduate with Higher Education Certification -
GOROKA SECONDARY SCHOOL
Goroka, EHPSkills
- Basic Knowledge MS Office
- Quick learner
- Familiar with Editing software's
- Client Oriented
- Believe in team work
- Report Writing
- Data analysis
- Multitasking
- Team building
- Effective communication
- Decision making
- Adaptability
- Staff training
Accomplishments
- Used Microsoft Excel to minimize AD account creation for students
- Orient team of 10-20 staff members mainly academic in using of Office 365 Applications like Teams, SharePoint, Calendar, Excel collaboration etc
- Achieved SD WAN through effectively helping with utilizing internet from our ISP and have redundancy at the institution
Communication Skills
• Exceptional written and verbal communication skills
• Confident and professional speaking abilities
• Empathic listener and persuasive speaker
• Writing creative or factual
• Speaking in public, to groups, or via electronic media
• Exceptional presentation and negotiation skills
Hobbies
Read about history, comedy, new insight ( work related )
Sports different kind, rugby , basketball, cricket
Love to visit new places, explore for recreational purposes
References
- DOUGLAS MALIB, IT Manager, Papua New Guinea Union Mission of SDA Church, P.O BOX 86, Lae, Morobe, 472 1488, +675 75711174, Douglas.Malib@adventist.org.pg
- STUART MONDO, ICT Team Leader, Sonoma Adventist College, P.O BOX 360, Kokopo, 982 1782, +675 7822 4494, Stuart.Mondo@sonoma.ac.pg
- Pastor NELSON GAH, College Chaplain, Sonoma Adventist College, P.O BOX 360, Kokopo, 982 1782, +675 7363 1849, Nelson.Gah@sonoma.ac.pg
Timeline
Assistant Systems Support Officer
Sonoma Adventist College
01.2021 - Current
ICT Support Officer
PNGUM of Seventh Day Adventist Church
01.2018 - 01.2020
IT Trainee
PNG Education Department
04.2017 - 06.2017
Diploma in Computer Technology - ICT
DON BOSCO TECHBOLOGICAL INSTITUTE
Graduate with Higher Education Certification -
GOROKA SECONDARY SCHOOL
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