SHONTELLE BRANGMAN
Bermuda
Summary
Self-motivated and detail-oriented professional with extensive experience in delivering superior customer service to patients, customers, and guests. A team player who takes pride in converting challenges into learning opportunities, while adhering to company core values.
Overview
11
11
years of professional experience
Work History
Senior Office Coordinator
Island Dental Center
11.2020 - Current
- Process insurance claims and AR
- Manage high-volume phone, email, and front desk reception duties
- Verify, update, and record patient information
- Manage provider schedules
- End of day reconciliation
- Insurance payment reconciliation
- Handle supply purchases and inventory management for office operations and equipment maintenance
- Prepare treatment plans for insurance approval
- Manage office flow
Customs Clearance Administrator
DHL
11.2019 - 03.2020
- Resolved routine, complex, and long-standing customer issues via email and phone
- Processed entries for packages to clear HM customs
Office Manager/Dental Assistant
Davinci Dental Services, Hamilton
08.2013 - 10.2019
- Managed daily operations of dental office, including scheduling appointments, handling cancellations, and adjustments
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Managed team of two hygienists, two assistants, and one receptionist
- Prepared treatment plans for approval and processed billing statements for reimbursement
- Reviewed accounts receivable and payable
- Gathered and reviewed patient records, data, and health history to share with dentists for immediate and accurate patient assessments, diagnoses, and treatment
- Prepared dental instruments and equipment before procedures.
Bank Teller
HSBC Bermuda
01.2014 - 09.2014
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Processed customer transactions, including loan payments, safe deposit boxes, and check cashing
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.
Education
ARe - Expected Completion Date 10/2024
The Institutes
Micro Course - AINS
The Institutes
08.2023
Micro Course - AIC
The Institutes
08.2023
High School Diploma -
The Berkeley Institute
Bermuda06.2010
Skills
- Organization and Time Management: Proven ability to manage multiple tasks and projects while meeting deadlines
- Results-Driven: Consistently achieved sales goals and provided outstanding customer service
- Communication: Strong verbal and written communication skills, including proficiency in Microsoft Office Suite
- Team Player: Collaborated effectively with colleagues across different departments
- Attention to Detail: Diligent and thorough with tasks, ensuring accuracy and quality of work
Timeline
Senior Office Coordinator
Island Dental Center
11.2020 - Current
Customs Clearance Administrator
DHL
11.2019 - 03.2020
Bank Teller
HSBC Bermuda
01.2014 - 09.2014
Office Manager/Dental Assistant
Davinci Dental Services, Hamilton
08.2013 - 10.2019
ARe - Expected Completion Date 10/2024
The Institutes
Micro Course - AINS
The Institutes
Micro Course - AIC
The Institutes
High School Diploma -
The Berkeley Institute
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