Shino Hungrabos

• Managed Passenger Name Records (PNRs) with high-security protocols using the Virtual Reservation System (VRS).
• Advised passengers on fare regulations and ticketing conditions to ensure accurate and compliant bookings.
• Reviewed and authorized refund requests in alignment with airline policies and customer entitlements.
• Processed post-flight updates and maintained current flight schedules to optimize reservation accuracy.
• Coordinated the recovery and rebooking of passengers affected by flight disruptions to maintain customer satisfaction.
• Handled schedule changes promptly, coordinating with relevant departments to minimize passenger disruptions.
• Monitored and updated flight schedules in the reservation system to reflect operational changes accurately.

• Activating and deactivating Postpaid plans (Voice, Data, Roaming, Closed User Group, PRI and SIP, LTE Unlimited, Prepaid conversions).
• Screening and validation of documentation for Activation requests, ensuring all requisites are provided prior to activation.
• GSM Contracts file management – Tracking and reporting of new GSM accounts.
• Testing of new Postpaid plans to ensure correct charges are applied and correct pro rata bundles are provisioned - liaising with IT Billing, Products Team and Business Risk Team once confirmed all good for market.
• Assist Recon Team with Bill disputes, conduct checks and trouble shoot if and or prove charges are correct.

• Developed and maintained strong relationships with corporate clients to identify and address their specific communication needs.
• Coordinated with billing and technical departments to resolve client issues promptly and ensure seamless service delivery.
• Managed corporate client accounts by overseeing contract administration and ensuring timely processing of billing and payments.
• Utilized CRM systems like Salesforce to track sales opportunities and support the Corporate Account Manager in business development initiatives.

Industrial Training as part of semester 1 assesment for year 3 students of PNG University Of Natural Resources and Environment.

• Drawing up questionnaires for target market (fish).
• Fish market data collection to determine catch and demand trend within NCD and Central Province.
• Carry out awareness of Fisheries laws, regulations and correct fishing practices at local level.
• Data collation, analysis and reporting for the Fisheries data library.