Summary
Overview
Work History
Education
Skills
Interests
Other Training
Work Availability
Referees
Quote
Timeline
ResearchAssistant

Sheldon Bwaleto

Experienced Commercial Manager With Demonstrated History In Airlines Industry With Operational Experience In Business Strategy Planning And Implementation, Marketing And Branding, Including Business Process Improvement And Continuity.
Port Moresby,NCD

Summary

Social Media Face Book|LinkedIn ; Profile Name(s) Sheldon Bwaleto

Experienced Commercial Manager with over 10 years of experience in the Airline Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

14
14
years of professional experience

Work History

Executive Manager Customer Affair

Air Niugini Limited
Port Moresby, Papua New Guinea
07.2018 - 10.2020
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Identified issues, analyzed information and provided solutions to problems.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Additional duties include management of Higher Altitudes, Domestic Service Excellence projects
  • Organized and updated strategies for managing crisis events to modernize and enhance approaches.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Helped incorporate product changes to drive customer engagement and firm profits.

Business Transformation Manager

Air Niugini Limited
Port Moresby, Papua New Guinea
08.2017 - 07.2018
  • Executed Implemented Business Process Re-engineering for Sales Force and Commercial Division
  • Designed and executed divisional organizational structure and provided insight and advise for functional departments during implementation
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • The role utilized change management principles, processes, and tools to focus on driving revenue growth, financial profitability and cost reduction strategies through influencing behavioral changes by designing change strategy, assessing stakeholder impacts and
    organizational readiness, recommending and/or implementing appropriate communication, training, and behavioral change solutions, and measuring effectiveness to enhance Air Niugini's levels of service whilst achieving its corporate strategies..

Commercial and Cargo Manager

LinkPNG Ltd
Port Moresby, Papua New Guinea
01.2014 - 01.2016
  • Establish and manage Air Niugini subsidiary Airline.
  • Develop and institute LinkPNG' s commercial strategy.
  • Successfully delivered a profit of PGK3.5million in first year of operation
  • Duties include Business Development, Business process engineering, Sales and Ecommerce platforms, Product innovation, Marketing and Branding.
  • Revenue and Expense budget forecast and optimization.
  • Other duties refers; Government relations, Schedule and Planning, Airline cargo/ DG safety and compliance (ISO9001, CASA PNG), Corporate Charters.

Sales Administration Manager

Air Niugini Limited
Port Moresby, Papua New Guinea
01.2011 - 01.2014
  • Directing distribution of products or movement of services to customers Coordinate sales distribution by analyzing sales quotas, goals and territories; assist in training sales representatives and analyze sales statistics to determine inventory requirements and sales potential; and monitor the needs and preferences of customers.
  • Streamlined cashiering procedures and reconciliation tasks by designing reconciliation template, drafting cashiers standard operation procedures/Manual and implementing them.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of 200 employees.
  • Reduced operational cost by by 30% by improving timing and quality of operational processes.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Sales Accounting Team Leader

Air Niugini Ltd
Port Moresby, Papua New Guinea
01.2007 - 01.2011
  • Supervision of staff, training; monitoring of performances and attendance, to ensure that company policies and procedures are adhered.
  • Making work plans and work strategies to ensure that sales returns are processed on time and the quality of data is upheld Revenue Accounting and Quality Control.
  • Monitor sales office performances and carry out onsite audits.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Saved over PGK20m through effective audit initiatives that addressed long-standing problems.

Revenue Accounting Officer

Air Niugini Ltd
01.2005 - 01.2007
  • Process and Account all Air Niugini sales revenue.
  • This Includes investigating, andreconciling alleged fraudulent transactions.

Education

Masters Aviation Management Griffith University, AU - undefined

Post Graduate Certificate Aviation Management Griffith University, AU - undefined

Bachelor of Business Management - undefined

University of PNG

Skills

    Brand Management & Marketing

undefined

Interests

Leadership and Coaching

Individual and Social Improvement

Environmental Protection

Other Training

Industry Training
2019 CORSIA Workshop DOT,CASA, PG
2019 CORSIA IATA, MY
2019 Environmental Financing CCDA, PG
2015 Airline Revenue Management IATA, PG
2014 Moments of Truth – Sales Coaching RCI, PG
2013 Sales and Key Accounts Management IATA, SG
2010 Revenue Control IATA, SG
2010 Fundamental of Proration IATA, PG
2009 Business Brain, Management 1 & 2 APAC, PG
2008 Time Management PNGHRI, PG

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Referees

Captain Daniel Wanma, M.B.E
(Former GM LinkPNG)
Air Niugini Limited
P O Box 7186 dwanma@airniugini.com.pg
Ph. +675 70312787/+61420737604


Alan Milne
Former Managing Director
Contact: https://www.linkedin.com/in/alanmilne/


Dominic Kaumu, M.L
GM Commercial Services
Air Niugini Limited
P O Box 7186
dkaumu@airniugini.com.pg
Ph. +675 3273414 Mb. +675 7171 6655

Tahawar Durrani
Former CEO, Air Niugini Limited
Whatsapp: +675 7203 6631
Tahawar.durrani@gmail.com


Simon Foo, CBE
Former CEO Air Niugini Limited
+675 982 8788

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Executive Manager Customer Affair

Air Niugini Limited
07.2018 - 10.2020

Business Transformation Manager

Air Niugini Limited
08.2017 - 07.2018

Commercial and Cargo Manager

LinkPNG Ltd
01.2014 - 01.2016

Sales Administration Manager

Air Niugini Limited
01.2011 - 01.2014

Sales Accounting Team Leader

Air Niugini Ltd
01.2007 - 01.2011

Revenue Accounting Officer

Air Niugini Ltd
01.2005 - 01.2007

Bachelor of Business Management - undefined

University of PNG

Post Graduate Certificate Aviation Management Griffith University, AU - undefined

Masters Aviation Management Griffith University, AU - undefined

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Sheldon BwaletoExperienced Commercial Manager With Demonstrated History In Airlines Industry With Operational Experience In Business Strategy Planning And Implementation, Marketing And Branding, Including Business Process Improvement And Continuity.