Sharon Mabi
Port Moresby ,Papua New Guinea
Summary
Dynamic Administration Assistant with proven expertise at Brian Bell Group in enhancing operational efficiency and client satisfaction. Skilled in data analysis and scheduling, I excel at building strong customer relationships and managing complex tasks. Recognized for my proactive approach and ability to streamline processes, ensuring timely responses and exceptional service.
Overview
13
13
years of professional experience
Work History
Administration Assistant
Brian Bell Group
2018.04 - 2023.10
- Coordinating technicians,scheduling access times with customers and real estate agents.
- Completing quotations for repairs,completing warranty repairs when required,final job costings and invoicing until job completed by means of Pronto program.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with clients, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Receptionist
Papua New Guinea University Of Technology(Unitech)
2011.01 - 2011.12
- Delivered clerical assistance to staff through document copying, faxing, and filing.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Education
Diploma in Business & Computing -
11.2007
Skills
Reception desk management
Data analysis and research
Substitute teacher coordination
Data evaluation
Scheduling appointments
Timeline
Administration Assistant - Brian Bell Group
2018.04 - 2023.10
Receptionist - Papua New Guinea University Of Technology(Unitech)
2011.01 - 2011.12
International Training Institute (ITI) - Diploma in Business & Computing ,