Summary
Overview
Work history
Education
Skills
Referees
Timeline
Generic

Shanice Laukai

Bendigo, Melbourne

Summary

Offering strong background in communication and problem-solving skills. Knowledgeable about managing customer interactions. Ready to use and develop analytical thinking, conflict resolution, and fostering a good relationship between customers and the company.

Overview

6
6
years of professional experience

Work history

Collections Officer

Kina Bank Limited
Port Moresby, National Capital
09.2024 - 08.2025
  • Maintained professionalism whilst dealing with difficult customers, promoting positive brand image.
  • Handled sensitive information confidentially, reinforcing trust and respect with clients and colleagues alike.
  • Ensured adherence to company policies during debt recovery process, demonstrating integrity and responsibility.
  • Worked diligently towards achieving monthly collection targets without compromising customer service standards.
  • Liaised between debtors and company representatives, fostering effective communication..
  • Established effective collection practices to enhance profitability.
  • Investigated disputed debts thoroughly, ensuring accurate resolution of cases..

Collections Officer

Bank of South Pacific Financial Group Limited
Port Moresby, National Capital
01.2022 - 09.2024


  • Established effective collection practices to enhance profitability.
  • Improved client relationships by efficiently communicating payment plans.
  • Maintained professionalism whilst dealing with difficult customers, promoting positive brand image.
  • Manage delinquent loans from 5-90 days with the intention to control migration by way of collecting funds, making calls to customers to establish purpose of default.
  • Compiling of weekly summary and management reports of delinquent accounts.

Retail activation Representative

Goodman Fielder International
Port Moresby, National Capital
08.2019 - 03.2021
  • Increased brand awareness with successful promotional strategies.
  • Documented all customer interactions for record keeping purposes.
  • Maintained high standards of service for positive customer experiences.
  • Secured customer satisfaction by resolving complaints effectively.

Education

Certificate of Higher Education - Business Management

Institute of Business Studies TVET
Port Moresby, Papua New Guinea
03.2021 - 10.2021

Diploma of Higher Education - Management (Learning)

Australian College of Vacational Training and Education
Melbourne, Victoria
09.2025 -

Skills

  • Reliable follow-up practices
  • Time management proficiency
  • Multitasking capabilities
  • Data analysis competency
  • Telephone collection techniques
  • Decision-Making capabilities
  • Ethical conduct awareness
  • Record keeping accuracy
  • Debt recovery
  • Customer service-oriented
  • Customer relationship management
  • Microsoft Excel
  • Microsoft Office Suite
  • Clear communication
  • Computer literate

Referees

Former Marketing Manager For Goodman Fielders International

 Leslie Babaga

Sponsorship Coodinator

BSP Financial Group Limited

LBabaga@bsp.com.pg



Manager for Collection KinaBank Limited

Otmin Sianot

Collections Manager

Kinabank Limited

OtminSianot@kinabank.com.pg 

+675 303 3561





Timeline

Diploma of Higher Education - Management (Learning)

Australian College of Vacational Training and Education
09.2025 -

Collections Officer

Kina Bank Limited
09.2024 - 08.2025

Collections Officer

Bank of South Pacific Financial Group Limited
01.2022 - 09.2024

Certificate of Higher Education - Business Management

Institute of Business Studies TVET
03.2021 - 10.2021

Retail activation Representative

Goodman Fielder International
08.2019 - 03.2021

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Shanice Laukai