Shallom Dau Raka
Port Moresby,NCD
Summary
Adept at delivering exceptional client service and operational support, my tenure at Finance Corporation Limited honed my skills in credit analysis and customer resolution, achieving favorable loan outcomes. As a skilled collaborator and rapid adapter, I enhanced workflow efficiency and fostered customer relationships, significantly contributing to business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Officer - Business Partnership
Finance Corporation Limited
Port Moresby , NCD
03.2023 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Administrative Assistant
Tavile Rent A Car
Port Moresby, NCD
06.2021 - 01.2023
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Retail Sales Associate
Gemini Jewellers
Port Moresby , NCD
08.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate IV Business Administration -
IEA Tafe College
Port Moresby 12-2020
Certificate III Business Administration -
IEA Tafe College
Port Moresby 01-2020
High School Diploma -
Port Moresby International School
Port Moresby 11-2018
Skills
- Operational Support
- Skilled Collaborator
- Adaptive
- Customer Service
- Financial Proficiency and Risk Assessment
- Loan Origination and Processing Software Proficiency
Certification
- Certified Customer Service Professional (CCSP) - Finance Corporation Limited.
- Time Management Certification – Finance Corporation Limited
References
References available upon request.
Timeline
Support Officer - Business Partnership
Finance Corporation Limited
03.2023 - Current
Administrative Assistant
Tavile Rent A Car
06.2021 - 01.2023
Retail Sales Associate
Gemini Jewellers
08.2019 - 01.2020
Certificate IV Business Administration -
IEA Tafe College
Certificate III Business Administration -
IEA Tafe College
High School Diploma -
Port Moresby International School
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