Sermomo Tungapik

• Supported various investment compliance activities, ensuring adherence to prudential standards and other regulatory requirements.
• Conducted reviews of investment policies, framework, strategy, including SAA, annual reviews.
• Provided portfolio management support by guiding team members through training and professional development. Responsibilities included attending to corporate actions, transaction facilitation, asset monitoring, and reviews fo proof of ownership and governing documents.
• Engaged in internal risk and compliance activities, focusing on Business Continuity Planning (BCP) preparedness and maintaining the Departments Operational Risk Register.

Studied for a Master of Financial Management at Bond University in Queensland, Australia. An opportunity made possible through an Australia Awards Scholarship.

• Collaborated on group projects to complete professional deliverables.
• Searched at library and in scholarly databases to locate necessary information for research projects.

• Coordinated and administered tasks supporting operations of the Investment Department under the Chief Investment Officer's guidance.
• Supported relationships with external stakeholders, including offshore custodians, stockbrokers, and money market/foreign exchange dealers, while liaising with internal departments such as Finance, Company Secretariat, Legal, and Risk & Compliance.
• Assisted in compliance and reviews of investment policies, frameworks, strategies, including SAA, and their annual reviews.
• Supported team members in portfolio management , handling corporate actions, transaction facilitation, and monitoring proof of ownership and governing documents.
• Served as lead analyst for monitoring and executing transactions related to the Fund's cash and fixed income investments.

The British High Commission in Port Moresby is part of the global Foreign and Commonwealth Office (FCO) network, representing British political, military, economic, visa, and consular interests

• This locally engaged position involved managing a small team and collaborating with the Deputy High Commissioner on finance, human resources, IT, and estate management operations at the Port Moresby post
• It also included interactions with other posts within the Asia-Pacific regional network and FCO headquarters in the UK

• Supervised a team of four Portfolio Administrators for institutional clients, including Superannuation Funds, an Insurance company, and a Landowner Association, managing a total FUM of circa PGK8 (USD2.5) billion across various asset classes, locally and internationally.
• Ensured strict adherence to established processes, compliance regulations, and client investment strategies, including service level agreements, while administering portfolios and facilitating transactions and reporting.
• Set performance expectations, monitored team progress, and provided constructive feedback.
• Delegated responsibilities to team members based on individual strengths and expertise, empowering them to take ownership of tasks.
• Managed conflict resolution, fostering a collaborative and positive work environment.
• Supported the General Manager with management reports and contributed to business development initiatives.

• The role entails monitoring, analysing, and ensuring the compliance of client investment portfolios
• It also involves preparing investment portfolio and performance reports
• Additionally, the role includes assisting team members with tasks as deemed appropriate by the Team Leader, Portfolio, and Investment Fund Manager

• Responsibilities encompass the monitoring, updating, and reporting of client investment portfolios
• These portfolios comprise cash, fixed assets, both listed and unlisted equities-international and domestic-along with properties and other assets
• It is a collaborative team role that oversees the management of investments tailored to each client's specifications

Supported various commercial projects within the Revenue department, with a primary focus on managing project timelines and evaluating key performance indicators such as cost and time efficiency. Examples include initiatives like mobile payment solutions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.