Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Samantha Daniel Peruan

Samantha Daniel Peruan

Executive Lounge Officer -Air Niugini
Lae ,Morobe

Summary

My name is Samantha . I am a widowed single parent. I grew up and lived in Lae most of my life . After completing high school and college I joined Air Niugini as a flight attendant. I am a very Dedicated Flight Attendant with extensive experience at Air Niugini, adept in emergency care and interpersonal communications. I moved down to ground operations after having my first child . With ground operations I have excelled in delivering exceptional customer service, ensuring passenger safety, and enhancing the travel experience. Proficient in aviation regulations and emergency response, demonstrating a strong blend of technical knowledge and soft skills. I have been working with air niugini ground operations here at nadzab for over a decade now , I have vast experiences and knowledge in the travel industry as well as the logistics of travels. I am trained and certified in both sales and reservations as well as check in duties. I have done check in, issued tickets , issued electronic receipts for clients , did pre-checks for a lot of frequent flyers and business travelers.

Overview

12
12
years of professional experience

Work History

Flight Attendant

Air Niugini
08.2012 - 03.2013

As a Flight Attendant I represent the airline in the skies, I do my best and give the best customer service to all the traveling passengers, assist and help those with special needs and I am also trained in areas of safety , dangerous goods, aviation security and basic first aid. Most importantly my job is to make sure the passengers have a great experience when traveling with air niugini’s bird of paradise service.

Executive Lounge Attendant

Air Niugini
01.2014 - Current
  • Proactively identified potential issues or conflicts within the lounge area and implemented solutions accordingly.
  • Regularly communicated with internal teams regarding any maintenance or repair needs within the Executive Lounge space.
  • Increased efficiency in the handling of guest requests through effective communication with team members.
  • Collaborated with colleagues in order to better understand and communicate with them as well with our supervisors and team members.
  • Making sure our guests are well informed of delays or flight changes .
  • Preparing meals and beverages for lounge guests .
  • Administrative duties include cleaning facilities, sending reports , inventories and stock management .

Education

Certificate - Hospitality

Commercial Training College
Lae
12.2011

Busu Secondary School
Lae
2010

Skills

Infant AED and CPR

Emergency care

Relationship Management

Preflight briefings

Cleanliness and sanitation

Airline Operations

Reservations

Food and beverage preparation

Interpersonal communications

Aviation regulations

Sales expertise

Public speaking

Guest services

Emergency Response

Crew coordination

Hospitality service expertise

Verbal and written communication

Timeline

Executive Lounge Attendant

Air Niugini
01.2014 - Current

Flight Attendant

Air Niugini
08.2012 - 03.2013

Certificate - Hospitality

Commercial Training College

Busu Secondary School
Samantha Daniel PeruanExecutive Lounge Officer -Air Niugini