Sajneel Rohit
Port Moresby,NCD
Summary
Currently a Business Development Manager whose passion is to shepherd good ideas, mobile telecommunications, and ICT solutions through the development process to get products out the door on time and on customer budget.
Love to dig into customer problems and solved them with modern technology. Managing, creating, scaling, and optimizing portfolios that matter. To accomplish this, I focus on key results, create amazing relationships and quickly adapt to new insights.
Have enjoyed a few customer services/focused roles throughout the career in as a customers service representative, retail sales consultant, and business accounts manager. Personal and professional experiences have taught me the following about myself:
Having the ability to create, scale and optimize customer portfolios from $2m to $4.2m in revenue.
- Putting the customer at the center of all
- Excelling at the execution of big ideas with given constraints
- Having gut instinct is good but seek data for better decision making
- Love to win, but helping the team to win gives me a greater joy
- Love to tell and hear great narratives that motivate
- The buck always stops at me
Educate, refine and drive me to be a better person:
- Constantly learning and never settle for less
- Stay calm when faced with adversity
- Always focus on making high-quality decisions
Enjoy meeting new people and enjoy hearing new perspectives. Reach out if you want to talk to me about telecommunications, technological solutions, customer service, or soccer.
Professional Skills
Business Development | Account Management | Sales & Service Delivery | Customer Engagement | Customer Relationship Management | Lead Generation | Operations | Project Lead | Vendor Management
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Manager
Vodafone Papua New Guinea
Port Moresby, NCD
04.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Products Portfolio – Mobile voice and data, Disaster Recovery and Business Continuity Solutions, Cloud Hosted PABX, Cloud Services, IAAS, PAAS, SAAS, Hosted Mailbox, Call Center Solution, Oracle Cloud and Office 365
- Responsible for maintaining connection, revenue, operating expenditure and credit related targets for portfolio assigned and as when required by Manager Corporate Sales
- Responsible and accountable for the efficient planning and marketing of Vodafone products to Corporate & Business Market customers, encompassing negotiation of new contracts and maintenance of existing ones to ensure Vodafone PNG retains its market position as the Portfolio's preferred supplier of mobile telecommunications products
- Manage connection targets for portfolio by maintenance of existing customers/contracts through sound relationship management, customer service and effective value added programs to delight the customer
- Pursue new business opportunities in the Corporate & Business market segment to meet business growth and revenue targets by direct representation to competitive and new business opportunities
- Improve current business profitability through monthly revenue and ARPU improvement initiatives
- Implement initiatives to mitigate financial exposures to the Company, and regularly work with Credit Department in ensuring all customer accounts are settled in time and in full
- Conduct administrative processes for the portfolio with robust controls, emphasis on accuracy and timely reporting
- Operate in accordance with company guidelines and be an active member of cross functional teams/committees as delegated
- Be accountable for key performance indicator benchmarks including revenue, credit management and collection, and expense targets
- Regularly review portfolio performance and identify improvement opportunities for the general interest of the business
- Provide support services to the Management team and Corporate & Business Markets team as the need may arise for duties such as preparation of tenders, market reports, commercial projects, market surveys, promotional activities, etc
- Plan and create products as per customer needs
- Extensive knowledge of the company’s products an also of the wider IT marketplace
- Researched and recommended emerging technology opportunities necessary for growth and competitive advantage
- Implemented competitive analysis and case studies to fully understand strengths and weakness of competitors, and strategically plan sales and marketing activities
- Quantifying the business value of technical features and benefits of a solution proposal
- Compiled, developed and managed tender processes, and presented accurate and timely proposals and strategic plans
- Design and manage end to end IT solutions for clients
- Project Management for IT solution delivery
- Manage Vendors
- Manage Product Pricing
- Maintained good relationship with major corporate stake holders
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created reports and presentations detailing business development activities.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Devised effective marketing, sales and other promotional initiatives.
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
Business Accounts Manager
Vodafone Fiji Limited
Suva, Fiji
10.2016 - 03.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Retail Sales Consultant
Vodafone Fiji Limited
05.2014 - 09.2016
- Achieve monthly sales targets
- Maximize each sale by closing fast, value-adding, and maintaining a high conversion rate
- Prospect for new customers
- Manage stock and consumables within a standard set of processes and procedures
- Process a variety of paperwork within a standard set of processes and procedures
- Interact with a range of managers and team members across departments
- Process financial and bookkeeping activities
- Effectively interact with a range of customer personalities and types regardless of age, race, socio-economic status, politics and religion
- Research latest products and services information and provide briefs for management and/or customer perusal
- Provide support in marketing initiatives of products and services
- Proactively manage churn
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers complete purchases, locate items and join reward programs.
- Determined solutions for clients promptly and professionally.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
Customer Care Representative
Vodafone Fiji
06.2012 - 04.2014
- Customer Engagement and Interaction
- Quality Customer Service
- Establishes and Understands Customer Needs
- Resolving customer needs and issues
- Processes and Systems
- Summarizing and Closing
- Supports Customer retention through service-related churn reduction activities
- Provides input to retention solutions
- Work autonomously and retrieve information quickly through willingness to keep products/systems knowledge up to date.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
Editor
The Jet Newspaper Fiji
12.2011 - 05.2012
- Prepared, rewrote and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
- Devised attention-grabbing headlines and summaries for articles.
- Supported design team by helping develop layouts and collaborating with production professionals to create publications.
- Communicated directly with reporters to assess stories and improve quality of work.
Newsroom Assistant
USP
, Fiji
02.2011 - 11.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
News Reporter
Fiji Sun
, Fiji
11.2010 - 02.2011
- Interviewed individuals from all walks of life and all cultures for breaking news stories.
- Researched and produced daily news reports.
- Presented news by researching, developing, and covering field news events.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Collected data from various sources to determine facts and opinions and fashioned it into a cohesive story for the newspaper.
- Developed original stories and curated content from national news organizations to provide a wide variety of coverage.
- Planned news schedule to include adequate coverage across current events, politics, lifestyle, and sports segments.
- Interviewed guests on specific topics.
- Conceptualized, pitched, assigned, and monitored stories from origination to publication.
- Planned for coverage of large events by assigning reporters and photographers.
Education
MBA - Master of Business Administration
The University of The South Pacific
Suva, Fiji04.2022
Bachelor of Arts - Journalism and Tourism Studies
The University of The South Pacific
Suva, Fiji04.2011
Skills
- AREAS OF EXPERTISE & PERSONAL ATTRIBUTES
- Research
- Business Modeling
- Customer Service
- Planning
- Pricing & Promotion
- Vendor Management
- Project Management
- Product Development
- Proposals and Reports
- Communication Skills
- User Acceptance Testing
- Passionate & Driven
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- Microsoft Office
- Discount Rate Requirements
- Bid Request Management
- Sales Presentation
- Enterprise Sales
- Pipeline Development
- Customer Trend Analysis
- Sales Statistics Analysis
- Strategic Partnership
- Process Improvement
- Sales Program Coordination
- Sales Force Management
- Strategic Planning
- Profitability Assessments
- Networking Events
- Team Leadership
- Team Collaboration
- Customer Acquisition
- Training and Development
- Sales and Marketing
- Customer Billing
- Marketing Strategy Development
- Coaching and Mentoring
- Issue Resolution
- Client Base Retention
- Business Intelligence and Analysis
- Proposal Creation
- Partnering and Relationships
- Business Analytics
- Strategic Networking
- Revenue Target Achievement
- Lead Qualification
- Negotiation
Certification
2017 Salesforce Training
2017 MS Excel Training
2018 Oracle Certified Sales Professional
2021 Project Management Training
Timeline
Business Development Manager
Vodafone Papua New Guinea
04.2022 - Current
Business Accounts Manager
Vodafone Fiji Limited
10.2016 - 03.2022
Retail Sales Consultant
Vodafone Fiji Limited
05.2014 - 09.2016
Customer Care Representative
Vodafone Fiji
06.2012 - 04.2014
Editor
The Jet Newspaper Fiji
12.2011 - 05.2012
Newsroom Assistant
USP
02.2011 - 11.2011
News Reporter
Fiji Sun
11.2010 - 02.2011
MBA - Master of Business Administration
The University of The South Pacific
Bachelor of Arts - Journalism and Tourism Studies
The University of The South Pacific
2017 Salesforce Training
2017 MS Excel Training
2018 Oracle Certified Sales Professional
2021 Project Management Training
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