Sabina Sio

• Aided colleagues, managers, and customers through regular communication and assistance.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Managed daily payment processing and drafted related financial documents.
• Created, prepared, and delivered reports to various departments.
• Maintained personnel records and updated internal databases to support document management.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Proofread and edited documents for accuracy and grammar.
• Completed daily logs for management review.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Served as corporate liaison for finance, IT, and marketing departments.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Increased customer service success rates by quickly resolving issues.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Trained and supervised employees on office policies and procedures.
• Performed wide-ranging administrative, financial and service-related functions.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Volunteered to help with special projects of varying degrees of complexity.
• Processed purchase orders, service contracts and financial reports.
• Drafted and distributed invoices for outstanding payments.
• Managed team petty cash, purchase orders and account transactions.

Day-to-day Administration work

Keeping school fees record using excel spreadsheet

Duplicate copies of resources for teachers and students

• Managed high levels of call flow and responded to technical support needs.
• Used ticketing systems to manage and process support actions and requests.
• Created user accounts and assigned permissions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed, configured and maintained computer systems and network connections.
• Monitored system performance to identify potential issues.
• Installed and configured operating systems and applications.
• Configured and tested new software and hardware.
• Developed and implemented preventive maintenance procedures.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Tested new software and hardware prior to deployment.
• Researched and identified solutions to technical problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Assisted in development of system security protocols.
• Generated reports to track performance and analyze trends.

• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Maintained updated and detailed records of calls in physical and electronic database.
• Generated reports to track deliveries and maintain proper records and documentation.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Analyzed customer feedback and provided solutions to improve customer service.
• Received new orders, prepared documentation, and assigned personnel.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Utilized customer feedback to improve customer service.
• Assisted in resolving customer complaints and grievances.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Scheduled deliveries and pickups according to customer needs.
• Answered phone calls and responded to customer emails.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Communicated with customers to provide delivery updates and resolution.
• Scheduled and organized delivery routes.
• Monitored and tracked dispatch communication systems.

• Coordinated operations with other emergency service groups.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Generated reports detailing findings and recommendations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Observed packing operations to verify conformance to specifications.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.