Ruthy Yongi

Employer Services Officer

National Superannuation Fund Limited (Nasfund)

06.2019 - Current

Managing and oversee a portfolio of more than 130 registered clients
My goal is to maintain consistent professional relationships and partnerships with key contacts
I ensure that all due processes and procedures are followed in compliance with the General Provision Act of 2002
This includes monitoring and managing individual accounts to ensure they are up-to-date and compliant with relevant regulations and handling account changes, updates, and ensuring that contributions are properly credited
Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Improved department efficiency by streamlining and implementing policies and processes.
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Coordinated operations with other emergency service groups.
Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Mentored junior officers, providing guidance and support to foster professional development and career progression.
Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
Increased operational efficiency by conducting regular training sessions for junior officers.
Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
As part of my role, I provide guidance to clients on how to manage and maximize their superannuation including contributions, withdrawals, and investment options
Enhanced officer safety with introduction of new protective gear and safety protocols.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Ensured compliance with national and local laws through regular policy reviews and updates.
I use various communication methods, including emails, letters, phone calls, video conferences, and physical meetings to advocate for superannuation and financial independence
Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
Additionally, I handle necessary compliance and default recovery processes and policies, this includes recouping arrears from contributing employers by Enforcing Compliance and Recovery through enforcement of the Section 78 and 79 of the Superannuation General Provisions Act
Led critical missions to ensure public safety, achieving significant reductions in crime rates.
Compile, organize, and file correspondence and documents for Nasfund clients and members which ensures transparency and accountability for members’ confidential information
Improved team morale and performance with consistent feedback and recognition of achievements.
I am also involved in fostering stronger working relationship and partnership with clients through workshops or seminars to connect with and educate clients on the Fund's core values, processes & policies
Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
Addressing and resolving any issues or discrepancies related to accounts and misinformation . This might involve investigating errors, handling disputes, and ensuring that members’ concerns are addressed promptly
Organized public forums to address community concerns, improving transparency and accountability.
Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
Generated reports detailing findings and recommendations.
Maintained database systems to track and analyze operational data.
Educated staff on organizational mission and goals to help employees achieve success.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Devised and implemented processes and procedures to streamline operations.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets.
Evaluated staff performance and provided coaching to address inefficiencies.
Developed effective improvement plans in alignment with goals and specifications.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Evaluated customer needs and feedback to drive product and service improvements.

Summary

Overview

Work History

Employer Services Officer

Education

Bachelor Of Arts (BA) - Political Science Major with Public Policy Minor

Grade 12 Certificate - Attained

Skills

Certification

LNGG

References

Hobbies and Interests

Disclaimer

LEADERSHIP ROLES

Timeline

Employer Services Officer

Grade 12 Certificate - Attained

Bachelor Of Arts (BA) - Political Science Major with Public Policy Minor

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