ROSEMARY KAMONA

• Collected and arranged client documents and data for visa application submission to PNG Immigration & Citizenship Authority Services.
• Collected and arranged client documents and data for PNG Passport application submission to PNG Immigration & Citizenship Authority Services.
• Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
• Issued visas to visitors stating how long visitor is permitted to legally stay in country.
• Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within the organization.
• Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
• Do daily counter checks via email + over the counters at the PNG Immigration & Citizenship Authority Services.
• Supervised deportation transitions to help visitors find means of transport back to home country.
• Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
• Do daily filings.

• Registering of updated Curriculum Vitae (CV) for applicants who are applying for “Future Vacancies” into our Database System
• Assisting the Recruitment Consultant and the Operations Manager with the recruitment process for any clients who wish to seek our assistance in doing their recruitment for the best candidates to suit the vacancies that they have in their organization
• The screening of candidates' applications
• Calling up candidates to collect certain information that we require
• Calling up successful candidates to inform them of further information
• If successful, advise them of the test/interview that they should attend
• Finally, assist in screening their applications and test results to confirm whether to proceed on or not
• Other Tasks/Duties apart from my designated job: Relieving at the reception area whilst receptionist is on lunch break or absent from work
• Screening all calls thoroughly and transferring to the right person of whom the caller wants to speak to
• Developed and updated databases to handle customer data.

Data Processor:

• Keeping updated Provider Private Network membership data for all our clients utilizing our Direct Billing/Reimbursement Basis System.
• Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
• Liaise with our Provider Relations team for members' diagnosis or treatments that were stated on the Medical Authority Form (MAF) for further clarification.
• Liaise with our Provider Relations team for any referrals for members that need to undergo treatment within our Private Hospitals or to travel overseas to seek better hospitalization
• Liaise with our Claims team to check for member's outstanding medical fees, remaining balance, benefit limits
• Advising Accredited Service Providers of the Updated PPN every Fridays for their hospital/clinic records for the access of the members/clients
• Located and corrected data entry errors and reported to management. E.g., BSP, Steamships, Oilsearch (now Santos) and many more.
• The same listing is also issued to all our valued clients and advising them of the amended records for their members and also for their record keeping
• Ensure that membership data is updated every week, and it does not cause any inconvenience to the members when utilizing the Direct Billing/Reimbursement Basis System at the service providers (Hospitals/Clinics) at any one time.
• Transferring of membership information from Microsoft Excel Spreadsheet to the GHI system (Medical System).
• Demonstrated commitment to continued professional development by attending workshops and training sessions related to data processing tools and techniques.
• Uploading of membership, groups, product plan, benefit types, different rates according to the Clients information respectively.
• Collaborated with other departments to enforce data accuracy and enhance productivity of data into the GHI System (Medical System).
• Double checked accuracy of hard copy paperwork and rectified any issues.

Assistant Underwriting:

• Assisting the Underwriter with preparing of policy wordings mainly to do with Medical, Life, and Health Insurance for New Business Clients or Renewals for Existing Clients.
• Calculate Prorata Premiums for new members joining the scheme or upgrade of cover plans; that is; Single, Couple, Family and advice the HR of the company regarding the extra premium charged for them to raise payment before adding the member concerned onto our system.
• Assist the Claims/Provider team with information about the company they request from. That is; the policy period, premium charged for 12 months, benefit limits and the different rates for each cover plan (Single, Couple, Family).
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
• Evaluated insurance applications against established criteria, ensuring adherence to company policies and regulatory requirements.
• Maintained strong relationships with agents, brokers, and policyholders to ensure smooth communication and timely issue resolution.
• Participated in industry events and professional organizations, enhancing the company''s reputation within the insurance market.
• Copied, logged and scanned supporting documentation and placed all information in client files.