Hi, I’m
RONALD ROY
Port Moresby,NCD
Summary
To keep up with the recent technological changes and to do my best in the tasks that is endowed to me.
Overview
14
years of professional experience
Work History
NCD Provincial Health Authority
Acting ICT Manager & DT Officer
07.2023 - Current
Job overview
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
NCD Provincial Health Authority
System Administrator
12.2022 - 07.2023
Job overview
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
NCD PHA
Data Administrator
08.2022 - 12.2022
Job overview
- Participated in capacity planning efforts, identifying potential areas for expansion and recommending appropriate resources needed to support future growth.
- Made appropriate file information updates and system upgrades.
- Answered queries by locating and retrieving necessary files.
NCD Provincial Health Authority
Technical Support Officer
03.2020 - 08.2022
Job overview
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Conducted regular system maintenance, ensuring optimal performance and minimizing disruptions.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Established strong relationships with key stakeholders within the organization through clear communication and reliable assistance.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
RT Fibre
IT Technician
06.2018 - 10.2018
Job overview
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Proved successful working within tight deadlines and a fast-paced environment.
- Configured hardware, devices, and software to set up work stations for employees.
Flexible Open Distance Education (FODE)
IT Officer
05.2016 - 12.2016
Job overview
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Digicel Group (PNG) Ltd
IT Billing Engineer
02.2015 - 09.2015
Job overview
- Leveraged technical expertise to assist colleagues in resolving complex billing inquiries.
- Effectively communicated complex billing concepts to both internal stakeholders and external clients for clarity and understanding.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Activation of Mobile Vouchers
WNB Provincial Administration
Assistant IT Administrator
03.2013 - 01.2014
Job overview
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
Hitron Digital Ltd
ICT Field Technician
09.2010 - 12.2010
Job overview
- Installation of Multichannel Multipoint Distribution Service (MMDS) and Internet Service to public and businesses.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Education
WithYouWithMe, Online
Certificate of Completion from Cyber Security Analyst Tier 1 Pathway
12.2023
Coursera, Online
Certificate from Google IT Support Professional
12.2023
Bridgeways Entrepreneurial School of Technology, Goroka, Papua New Guinea
Certificate from Cisco Networking Associate (CCNA) Coaching
12.2014
Barrier Reef Institution of TAFE, Townsville, Australia
Certificate II from Electro Technology
12.2012
Telikom Training College, Lae, Papua New Guinea
Diploma from Telecommunication Systems
12.2009
Telikom Training College, Lae, Papua New Guinea
Certificate from Telecommunication Systems
12.2007
Hoskins Secondary School, Kimbe, Papua New Guinea
Higher School Certificate
12.2005
Skills
- Complex Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Adaptability
Homeprovince
West New Britain
References
- Gilbert Ori, Director Corporate Services, NCD Provincial Health Authority, gilbert.ori@ncdpha.gov.pg, +67576281073
- James Dugumarie, Program Director/Lecturer, Bridgeways Entrepreneurial School of Technology, jdugumari@mail.com, 67574033545
- Pastor Matthew Walter, Director Adventist Youth, Central Papua Conference, matthewwalter@adventist.org.pg, +67572504736
Personal Information
- Place of Birth: Kimbe General Hospital
- Height: 165cm
- Date of Birth: 09/09/85
- Gender: Male
- Nationality: Papua New Guinea
Timeline
Acting ICT Manager & DT Officer
NCD Provincial Health Authority
07.2023 - Current
System Administrator
NCD Provincial Health Authority
12.2022 - 07.2023
Data Administrator
NCD PHA
08.2022 - 12.2022
Technical Support Officer
NCD Provincial Health Authority
03.2020 - 08.2022
IT Technician
RT Fibre
06.2018 - 10.2018
IT Officer
Flexible Open Distance Education (FODE)
05.2016 - 12.2016
IT Billing Engineer
Digicel Group (PNG) Ltd
02.2015 - 09.2015
Assistant IT Administrator
WNB Provincial Administration
03.2013 - 01.2014
ICT Field Technician
Hitron Digital Ltd
09.2010 - 12.2010
WithYouWithMe
Certificate of Completion from Cyber Security Analyst Tier 1 Pathway
Coursera
Certificate from Google IT Support Professional
Bridgeways Entrepreneurial School of Technology
Certificate from Cisco Networking Associate (CCNA) Coaching
Barrier Reef Institution of TAFE
Certificate II from Electro Technology
Telikom Training College
Diploma from Telecommunication Systems
Telikom Training College
Certificate from Telecommunication Systems
Hoskins Secondary School
Higher School Certificate
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