Volunteering
Hi, I’m
Ronald David
Professional IT Technician
Lae,Morobe
Summary
I am an energetic young man, I love working beyond limits according to my superiors directions. I love meeting new people and learn new ideas to excel.
I am honest, dedicated and committed to my work and I always find a solution for any simple or complex IT issues.
Furthermore, I am a cybersecurity expert and I focus on keeping data secure as possible from any internal and external threats.
Overview
6
years of professional experience
7
years of post-secondary education
Work History
Transpower Company LimitedLae
IT Support Consultant
07.2023 - Current
Job overview
- Creation & Designing of Company Website.
- Creation of Company Email Server.
- User Email Management & Support (Hybrid).
- Hardware & Software Technical Support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
Island Mobile Hire Cars LimitedLae
IT Technical Support Specialist
05.2022 - 06.2023
Job overview
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and wired LAN.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to users technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured and tested new software and hardware.
- Monitored systems in operation and quickly troubleshot errors.
Executive Security Systems LtdLae
IT Field Support Technician
02.2020 - 05.2022
Job overview
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Restored data on computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installing CCTV Cameras, Vehicle Dash Cam (Hybrid Systems), Vehicle GPS, Fuel Management Systems & Access Controls.
- Inspected and tested faulty circuit boards and microprocessors.
- Programming of 2-way Radios and Guard Monitoring systems.
- Configuration GPS Tracking Systems (Ruptela & TrakPro).
- Updated and replaced outdated drivers and software for computers and office machines.
- Assisted customers with technical support inquiries.
- Trained customer employees and managers on machine use and maintenance.
Hombinimbo Investment LimitedLae
Logistics Coordinator
01.2018 - 11.2019
Job overview
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Prepared and presented reports to management on logistics performance.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Created reports to provide insights into logistics operations and performance.
- Built and established relationships with staff and vendors.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Education
COURSERAOnline
Certificate from Project Management
03.2023 - 04.2023
University Overview
- Awarded Foundation of Project Management Certificate
CISCO NETWORKING ACADEMYOnline
Certificate from Cybersecurity
07.2023 - 08.2023
University Overview
- Awarded Introduction to Cybersecurity Certificate
CISCO NETWORK ACADEMYOnline
Certificate from Information Technology
04.2022 - 04.2022
University Overview
- Awarded Girls in ICT Day Certificate of Attendance
International Business Management InstituteOnline
Certificate from International Law
03.2021 - 04.2021
University Overview
- Awarded International Law Certificate
International Business Management InstituteOnline
Certificate from International Politics
04.2021 - 05.2021
University Overview
- Awarded International Politics Certificate
Datec Learning CentrePNG University Of Technology
Advance Professional Diploma from Information Technology
02.2017 - Current
Skills
TCP/IP
Desktop support
Mac systems
Software diagnosis
Technical issues analysis
Data recovery
Complaint resolution
Adobe and Adobe Flash
Windows 10
Microsoft Outlook
Norton Antivirus software
Wide-area Networks
Ticket support system management
PC component diagnostics
Videoconferencing
Issue troubleshooting
Application support
Network diagnostics
Account management
Technical Support
Websites
Accomplishments
- I have Design first Official Website for Transpower Company Limited and have deployed it successfully.
- I have also created and configured a Cloud Email Server for Transpower Company Limited successfully.
Interests
Serving in the Navy
Timeline
IT Support Consultant
Transpower Company Limited
07.2023 - Current
CISCO NETWORKING ACADEMY
Certificate from Cybersecurity
07.2023 - 08.2023
COURSERA
Certificate from Project Management
03.2023 - 04.2023
IT Technical Support Specialist
Island Mobile Hire Cars Limited
05.2022 - 06.2023
CISCO NETWORK ACADEMY
Certificate from Information Technology
04.2022 - 04.2022
International Business Management Institute
Certificate from International Politics
04.2021 - 05.2021
International Business Management Institute
Certificate from International Law
03.2021 - 04.2021
IT Field Support Technician
Executive Security Systems Ltd
02.2020 - 05.2022
Logistics Coordinator
Hombinimbo Investment Limited
01.2018 - 11.2019
Datec Learning Centre
Advance Professional Diploma from Information Technology
02.2017 - Current