Rodolfo Navarrete
La Union
Summary
Dedicated and experienced smartphone technician with a strong background in mobile phone repair and tech support. Skilled in critical thinking, problem-solving, and providing excellent customer service. Proven ability to work efficiently in a team and lead when necessary. Committed to achieving excellence in sales and promoting brand awareness. Proactive smartphone technician with a Bachelor of Science in Industrial Technology and a strong work ethic. Known for multitasking abilities, quick learning, and effective teamwork. Eager to contribute expertise to the field of smartphone technology and repair.
Overview
18
18
years of professional experience
Work History
Smartphone Technician
Fonehaus limited
08.2023 - Current
- As an authorized Samsung smartphone technician at Fonehaus limited, I am responsible for diagnosing and repairing smartphone issues to ensure optimal functionality for our clients' devices
- I provide expert technical support and maintenance services, addressing both hardware and software issues with precision and efficiency
- Additionally, I actively contribute to enhancing overall customer satisfaction through the delivery of high-quality repair services
Sales/Technician
Philippine Oppo Mobile Techologies Inc.
04.2014 - 08.2023
- Work as a Sales/Technician and Officer in Charge, where I provide excellent customer service and technical support to clients
- I assist customers with their device-related inquiries, troubleshoot and diagnose hardware and software issues, and provide efficient repair solutions
- I am also in charge with the inventories of all items inside the service center and look after staff's performance and attendance.
Mobile Phone Technician
Cherry Mobile
09.2013 - 08.2014
- During my time as a technician in Cherry Mobile , I was responsible for checking and fixing phones and accessories.
- I provided excellent customer service by assisting customers and assuring the quality of repairs
- Additionally, I effectively communicated product features and benefits to customers to drive sales
- I built and maintained relationships with customers to enhance brand loyalty, and I demonstrated advanced knowledge of Cherry products.
Mobile Phone Repair Technician
HTC Mobile
08.2012 - 02.2013
- In my role as a Mobile Phone Repair Technician at HTC Mobiles, I am responsible for diagnosing and repairing a variety of mobile phone issues to ensure optimal functionality for our clients' devices
- I provide expert technical support and maintenance services, addressing both hardware and software issues with precision and efficiency
- Additionally, I actively contribute to enhancing overall customer satisfaction through the delivery of high-quality repair services
Mobile Phone Repair Technician assistant
Memoxpress
06.2007 - 08.2012
- As an authorize Samsung and Sinyericsson Mobile Phone Repair Technician assistant at Memoxpress, I provided essential support in diagnosing and repairing mobile phone issues
- I assisted in hardware and software troubleshooting, contributing to the efficient resolution of technical issues
- Moreover, I actively participated in team efforts to ensure high-quality repair services and customer satisfaction
Education
Bachelor of Science - Industrial Technology
Don Mariano Marcos Memorial State University-Mluc
04.2007
Skills
- Multitasking
- Quality control testing
- Device diagnostics
- Hardware repair
Timeline
Smartphone Technician
Fonehaus limited
08.2023 - Current
Sales/Technician
Philippine Oppo Mobile Techologies Inc.
04.2014 - 08.2023
Mobile Phone Technician
Cherry Mobile
09.2013 - 08.2014
Mobile Phone Repair Technician
HTC Mobile
08.2012 - 02.2013
Mobile Phone Repair Technician assistant
Memoxpress
06.2007 - 08.2012
Bachelor of Science - Industrial Technology
Don Mariano Marcos Memorial State University-Mluc
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