Rodney Leo Mombi

Job Description: Operations Manager

Objective:
Highly skilled and strategic Operations Manager with extensive experience in optimizing organizational processes, improving efficiency, and driving operational excellence across multiple departments.

Key Responsibilities:

1. Strategic Planning and Leadership
- Develop and implement comprehensive operational strategies aligned with company goals
- Lead cross-functional teams to enhance organizational performance
- Create and monitor key performance indicators to measure operational effectiveness

2. Process Optimization
- Analyze existing business processes and identify opportunities for streamlining and cost reduction
- Design and implement efficient workflow systems
- Develop and maintain standard operating procedure
- Introduce continuous improvement methodologies

3. Resource Management
- Manage human resources, including recruitment, training, and performance evaluation
- Allocate resources effectively across departments
- Monitor budget allocation and control operational expenses
- Ensure optimal utilization of company assets and equipment

4. Quality Control
- Establish and maintain quality management systems
- Implement quality assurance protocols
- Conduct regular audits and performance assessments
- Develop and enforce compliance standards

5. Vendor and Supplier Management
- Negotiate contracts with suppliers and vendors
- Manage vendor relationships and performance
- Evaluate and select strategic partners
- Implement vendor performance tracking systems

6. Risk Management
- Identify potential operational risks
- Develop risk mitigation strategies
- Implement robust risk management protocols
- Ensure regulatory compliance across all operational areas

7. Technology and Innovation
- Evaluate and implement technological solutions to improve operational efficiency
- Stay updated on industry trends and emerging technologies
- Support digital transformation initiatives
- Recommend and oversee technology investments

8. Communication and Reporting
- Prepare comprehensive operational reports for senior management
- Facilitate effective communication between departments
- Conduct regular meetings to discuss operational performance
- Provide clear and concise performance insights

9. Project Management
- Oversee multiple projects simultaneously
- Develop project timelines and milestones
- Coordinate project resources
- Ensure successful project completion within budget and timeframe

10. Customer Satisfaction
- Develop strategies to enhance customer experience
- Monitor customer feedback and implement improvements
- Ensure operational processes support customer needs
- Collaborate with customer service teams

This comprehensive job description highlights the multifaceted role of an Operations Manager, demonstrating strategic leadership, process optimization, and organizational excellence.

• Demonstrated strong problem-solving skills while addressing inventory discrepancies or order issues promptly and effectively.

• Ensured proper documentation of incoming shipments by verifying product information against purchase orders before updating the inventory system.

• Demonstrated adaptability by taking on additional tasks as needed, such as assisting with special projects or filling in for absent team members.

• Facilitated smooth daily operations within the warehouse through effective communication with team members as well as coordination with other departments.

• Utilized a proactive approach in identifying potential issues within the warehouse and implementing solutions before they escalated into larger problems.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.

• Processed invoices and order forms for goods received and shipped for proof of transactions.

• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

• Maintained clean, orderly work environment free of hazards.

• Increased warehouse space utilization by implementing an effective layout design that maximized storage capacity while maintaining accessibility for staff members'

• Collaborated with store managers to ensure optimal stock levels were maintained at all times, avoiding both overstocking and stockouts.

• Coordinated with suppliers to ensure timely delivery of products, addressing any discrepancies or quality issues as needed.

• Oversaw loading and unloading procedures for safe and efficient movement of goods between the warehouse and retail locations.

• Achieved better visibility on inventory levels through implementation of real-time tracking systems that allowed proactive decision-making regarding stock replenishment needs.

• Managed warehouse operations, ensuring proper storage and handling of merchandise to minimize damages and losses.