Cybersecurity, Woodworking and 4-Wheel Driving Adventures
Robin August
Information Technology Professional
Port Moresby
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Manager ICT
Ok Tedi Mining Limited
06.2021 - 01.2022
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Superintendent Enterprise Infrastructure Systems
Ok Tedi Mining Limited
04.2019 - 06.2021
- Championed continuous improvement initiatives within the organization, introducing new methodologies to increase productivity and reduce overall project costs.
- Incorporated innovative construction techniques into projects, resulting in improved efficiency and overall quality of workmanship.
- Established effective quality control measures for consistent delivery of high-quality construction projects.
- Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
- Developed comprehensive budgets and schedules to ensure timely project completion within allocated resources.
- Optimized resource allocation to minimize delays and maximize project success.
- Negotiated contracts with vendors, resulting in cost savings and stronger relationships with suppliers.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Coordinated permit acquisition processes for smooth progress on all construction projects.
- Spearheaded efforts in sustainability initiatives, integrating eco-friendly materials and practices into construction projects.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Scheduled and supervised maintenance and repair of equipment, buildings and grounds.
- Worked with specialized teams to accomplish all objectives and achieve goals.
- Developed and maintained productive working relationships with internal and external stakeholders.
- Managed [Number] workers when performing duties in line with local and national building codes in construction.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
- Negotiated contracts with suppliers and vendors to confirm quality and cost effectiveness.
- Resolved conflicts between staff and customers swiftly and professionally.
- Analyzed reports to identify areas of improvement and implement corrective action.
- Monitored budgets and expenditures to maintain fiscal responsibility.
- Established successful procedures for day-to-day operations and long-term planning.
- Established and implemented district-wide policies followed by staff and students.
- Directed [Type] projects producing exceptional cost savings by closely managing $[Amount] project budget.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Assisted in recruiting and hiring new construction and extraction workers.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Developed and maintained positive relationships with clients and other stakeholders.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Created and implemented plans to maximize efficiency of workers.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Communicated with stakeholders on job milestones.
- Sourced suppliers and purchased necessary materials for work.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Trained workers in proper methods, equipment operation and safety procedures.
Supervisor Enterprise Systems
Ok Tedi Mining Limited
3 2018 - Current
- Physically and virtually migrated all the servers during a brief outage period successfully from the old Mine office to the new office at New York location (in OTML mine)
- Deployed the virtual infrastructure backup system for the Mine and Mill sites successfully
- Built and staged the new HPE Hardware kit for OTML Process Control Systems at ABB Australia in Fortitude Valley, Brisbane, QLD in March 2018
- Setup remote backup storage for OTML Process Control system to Whitehouse datacentre
- Installed the new NetApp E-series storage system for the CCTV project within the Whitehouse Datacentre in 2018
- Also trained two graduates in the process with an introduction to storage systems
- Worked alongside Yell-IT (ICT external vendor) engineers to install the NetApp All-Flash storage system into Whitehouse datacenter in 2018
- Assisted with the external training of four team members within the Enterprise team in the areas of database and virtualization
- Provided second and third level support to internal and external clients
- Provide ongoing mentoring and advise to inhouse ICT staff as well users from other departments within OTML and OTDF.
Senior Enterprise Systems Technician
Ok Tedi Mining Limited
12.2010 - 03.2018
- Assisted Ensyst engineer with the build and deployment of SCCM server 2012 and rollout of desktop images and applications
- Build new ESXi 5.5 environment with new vCenter 5.5 server
- Migrated 150+ virtual machines from vSphere ESXi 4.1 environment to vSphere ESXi 5.5 successfully at Whitehouse datacentre
- Designed and implemented remote desktop services for OTDF for Attaché use
- Successfully deployed new HP servers to Northgate office and at NextDC B1 Tier IV datacentre
- Successfully migrated virtual machines at Northgate and NextDC B1 datacentre on two different virtualization platforms (Citirx Xenserver to VMware vSphere ESXi 5.5)
- Successfully upgraded the VPN token server from RSA Authentication Manager 7.1 to 8.1
- Designed and implemented the Veeam virtual backup infrastructure for OTML to these sites, Tabubil, Brisbane and Kiunga
- Provided second to third level support for in-house issues
- Assisted HPE engineer in 2014 with the installation of the HPE 3PAR storage and compute systems for OTML's ERP system - SAP.
Client Services Engineer
TE (PNG) Ltd
03.2010 - 10.2010
- Successfully finalised the migration and cutover of the email system for Credit Corporation (PNG) Ltd and gained the client (Credit Corp) from another big ICT service provider in PNG which is Daltron (PNG) Ltd which have been impacting their email deliveries
- Gained a few other clients into TEPNG's ICT portfolio by providing good services as a new starter into the ICT space
- Deployed Lexmark network printers and assisted by cementing TEPNG as the sole distributor of Lexmark printers in PNG
- Provided training/mentoring to three other staff with the ICT section for TEPNG
- Provided second and third level support to internal and external clients.
Systems Engineer
Daltron (PNG) Ltd
11.2007 - 10.2009
- Designed and implemented new domain controllers/file&print/DFS/Exchange email servers for customers in Port Moresby such as PNG Air Services Ltd, WR Carpenters (PNG), Credit Corporation, Port Moresby Grammar School, PNG University of Natural Resources & Environment (PNGUNRE) and NAQIA
- Successfully designed and implemented the Active Directory and Group Policies for the PNG Microfinance Limited Bank nationwide covering POM HQ, Kimbe, Popondetta, Tabubil, Kiunga, Daru, Balimo and Milne Bay
- Setup new Endpoint Protection servers for Daltron, Capital Life Insurance Ltd, City Pharmacy Group of Companies, Department of Finance and Treasury - PNG Government at Vulupindi Haus, PNG Microfinance Limited Bank and PostPNG
- Some deployments were nationwide and over in Solomon Islands and Fiji
- Endpoint Protection systems deployed were from Sophos, Symantec, Kaspersky and TrendMicro
- Setup Exchange email server spam filtering for WR Carpenters (PNG), Daltron, POM Grammar and PostPNG utilizing Sophos PureMessage for Exchange Server
- Deployed email remote connectivity onto Blackberry devices for Credit Corporation and Insurance Partners
- Successfully deployed Sophos Web Appliance for central internet proxy service for PostPNG at POM HQ and redirected remote offices to this proxy
- Setup Microsoft ISA 2004/2006 firewall, Outlook Web Access and VPN access for PNG Microfinance Limited Bank, ChildFund PNG, POM Grammar School, WR Carpenters (PNG), PNG University of Natural Resources & Environment (PNGUNRE)
- Setup VPN and FTP services on Child Fund PNG server thus enabling travelling users ability to remotely connect securely through the internet to access their files on the server
- Child Fund's counterparts in other south-eastern Asian countries (Vietnam, Laos, Thailand, etc) were also able to upload/download to Child Fund PNG FTP server
- Successfully deployed Microsoft authentication/email/firewall/VPN server for Ericsson as major contractors to Digicel during the setup phase of GSM network
- Successfully VPN connection back to New Zealand office
- Successfully deployed enterprise HP Blade systems into three 42RU racks and cross connected to two NetApp storage systems for Digicel to be used for the mobile/SMS logging and billing
- Provided second and third level support to internal and external clients.
Network Engineer
Datec (PNG) Ltd
12.2003 - 12.2007
- Designed and implemented new domain controllers/file&print/WSUS/Exchange email& external OWA/ISA firewall/terminal servers for customers in Port Moresby such as PNG Lands Department, Royal Papua Yacht Club, Pacific MMI Insurance, PNG Correctional Services, Tower Insurances, PNGSDP subsidiary company - PNG Sustainable Energy Limited (PNGSEL), Credit Corporation (PNG) Ltd, Cloudy Bay Timbers Ltd, Hebou Constructions (Pty) Ltd, Pacific Assurance Group, Media Council of PNG, International Construction Ltd, Andersons Foodland chain of supermarkets in Port Moresby and Tabubil
- Was part of the IBM server team from Datec that setup the IBM blade servers and new IBM AS400 systems for Bank of South Pacific
- Was involved in the relocation of two Stratus servers from Datec outsource centre to BSP Money Data Centre
- These servers were for ATM and EFTPOS nationwide
- Setup of chaining of ISA servers at each sites as well site-to-site VPN for Andersons Foodland chain of supermarkets in Port Moresby and Tabubil
- Also deployed the IBM xSeries for Pronto for the POS clients in the checkout counters at those supermarkets
- Setup and build IBM and HP ProLiant servers for clients and performing Q&A on them
- Performed Novell NetWare, Active Directory/File&Print/ISA firewall&proxy migrations for customers based in Port Moresby
- Also covered migration MS workgroup setup to Microsoft domain based service
- Customers were TISA, PB Cheung Wholesale store, Police Savings & Loans Society, MRDC, PNG Lands Department, etc.
Education
Diploma in Information Systems -
International Training Institute
NCD, Papua New Guinea 02.2003 - 05.2003
Diploma in Health Sciences - undefined
Health Science Faculty / UPNG
NCD, Papua New Guinea 03.1997 - 05.2000
Grade 12 - undefined
Keravat National High School / East New Britain Province
ENBP, East New Britain Province 03.1995 - 05.1996
Skills
Extensive experience with IBM xSeries systems and HPE blades/EVA storage
Technically proficient with virtualization platforms
Technically proficient with Microsoft technologies
Exemplary problem-solving and multitasking skills
Effective written and verbal communication
Exemplary mentor to other ICT staff
Knowledgeable in IP space
NetApp storage and Cisco compute
Certification
CompTIA A+ Certified Professional
Conferencescourses
- Course ID: 2274 - Managing A Microsoft Windows Server 2003 Environment, October 2006 (Datec)
- Course ID: 2275 - Maintaining Microsoft Windows Server 2003, May 2008 (Daltron)
- Course ID: 2276 - Implementing Microsoft Windows Server 2003, Network Infrastructure: Network Hosts, May 2008 (Daltron)
- Course ID: 2277 - Implementing, Maintaining & Managing Microsoft Windows Server 2003, Network Infrastructure: Network Services, July 2008 (Daltron)
- VMware ESX Server 3.5 course at Daltron in June, 2009
- VMware ESX Server 5.5 course at DDLS Brisbane in July, 2014
- NetApp Data ONTAP and Data Protection at NetApp Brisbane in June, 2019
Interests
Timeline
Manager ICT
Ok Tedi Mining Limited
06.2021 - 01.2022
Superintendent Enterprise Infrastructure Systems
Ok Tedi Mining Limited
04.2019 - 06.2021
Senior Enterprise Systems Technician
Ok Tedi Mining Limited
12.2010 - 03.2018
Client Services Engineer
TE (PNG) Ltd
03.2010 - 10.2010
Systems Engineer
Daltron (PNG) Ltd
11.2007 - 10.2009
Network Engineer
Datec (PNG) Ltd
12.2003 - 12.2007
Diploma in Information Systems -
International Training Institute
02.2003 - 05.2003
Diploma in Health Sciences - undefined
Health Science Faculty / UPNG
03.1997 - 05.2000
Grade 12 - undefined
Keravat National High School / East New Britain Province
03.1995 - 05.1996
Supervisor Enterprise Systems
Ok Tedi Mining Limited
3 2018 - Current
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional
CompTIA Server+ Certified Professional
Microsoft MCP on Windows XP
VMware VCP 5.5
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