Rizwan Qureshi
Mumbai,Maharashtra
Summary
Dynamic Operations Manager with a proven track record at Nuovo International Limited, showcasing exceptional team leadership and operations management skills. Excelled in enhancing performance outcomes and establishing branches, demonstrating a blend of problem-solving and customer service excellence. Achieved significant improvements in inventory and supply chain efficiency, underscoring a commitment to achievement and innovation.
Overview
18
18
years of professional experience
Work History
Operations Manager
Nuovo International Limited
04.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Ware House management, Handling import and export shipments, Logistics, Shipping documentations, Procurement, Sales (Industrial Gases & Safety Gears)
- Managed inventory and supply chain operations to achieve timely and accurate shipment of goods.
- Coordinating with shipping agencies for import/export bookings and Bill of Ladings.
- Established 5 branches and many customers in Papua New Guinea.
- Handle day to day operations in terms of purchasing scrap, metal cutting, fabrications and compressing, inspection of ferrous and non-ferrous scrap, maintaining expense and inventory report.
- Handle day to operations of company trucks, forklifts, crane, manitau and light vehicles.
- Maintained a secure work environment through the development and enforcement of safety procedures.
Duty Manager
The Shady Rest Hotel
01.2009 - 03.2013
- Directed the daily operations of rooms, restaurant, bar, and gaming areas.
- Collaborate with various department to ensure smooth workflow.
- Managed guest relations to ensure a positive and seamless experience.
- Supervised and coordinate the activities of staff members.
- Prepared comprehensive reservations and occupancy reports to enhance operational efficiency.
- Provide training, guidance and support team members to ensure efficient operations.
- Organize and oversee staffs schedules, breaks, leave and rotations.
- Address and resolve any issue that may arise during the shift.
- Oversaw safety measures and security protocols to protect staff and customers.
Front Desk Receptionist
Empire Royale Hotels
04.2007 - 01.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Education
Bachelor of Commerce - Accounting, Management & Production Planning
Premier College
Panvel, Mumbai06-2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
Formula 1, Cricket and Traveling
Love watching F1 racing for thrills and speed.
Cricket is in my blood.
Love Travelling and exploring new places and food.
Languages
Urdu
Native language
Hindi
Proficient
C2
English
Proficient
C2
Tok Pisin
Upper intermediate
B2
Timeline
Operations Manager
Nuovo International Limited
04.2013 - Current
Duty Manager
The Shady Rest Hotel
01.2009 - 03.2013
Front Desk Receptionist
Empire Royale Hotels
04.2007 - 01.2009
Bachelor of Commerce - Accounting, Management & Production Planning
Premier College
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