Hi, I’m
Richard Dambi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
years of professional experience
Work History
Toyota Tsusho, Ela Motors
Service Team Leader
02.2012 - Current
Job overview
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Trained and assisted up to [Number] service members regularly.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Executed action plan to monitor development and progress of participants.
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Provided technical assistance with service operations and connected participants to external resources.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
- Achieved high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
- Enhanced team productivity by providing continuous feedback and coaching on performance and goals.
- Implemented new training programs for service team members, resulting in increased knowledge and skillsets.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Vanimo Jaya Limited
Heavy Duty Diesel Mechanic
12.1998 - 02.2011
Job overview
- Demonstrated versatility by servicing a diverse range of heavy-duty diesel equipment, including trucks, buses, construction vehicles, and agricultural machinery.
- Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
- Contributed to the overall success of the repair shop by consistently maintaining a clean, organized workspace, and participating in ongoing professional development opportunities.
- Increased workplace safety by implementing standardized maintenance procedures and conducting regular inspections of tools and equipment.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Ordered parts necessary for vehicle repairs and new installations.
Education
Toyota AcademyPort Moresby, Papua New Guinea
Diagnostic Master Technician from Automotive Mechanics
12.2018
Mt Hagen Technical CollegeMt Hagen, Western Highlands, Papua New Guinea
Certificate- Diesel Heavy Equipment Fitter from Heavy And Light Vehicles
12.1991
University Overview
- Recipient of [Award Name], [Semester, Year]
- Professional Development Studies: [Area of Study], [Year]
- Completed Coursework: [Course Title], [Year]
Skills
- Effective Delegation
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Daily workflow improvement
- Coaching and Mentoring
- Overseeing Daily Activities
- Safety
- Leading Team Meetings
- Safety processes and procedures
- Team Supervision
- Complex Problem-Solving
- Documentation And Reporting
- Staff Training
- Work Planning
- Shift Scheduling
- Technical Support
Timeline
Service Team Leader
Toyota Tsusho, Ela Motors
02.2012 - Current
Heavy Duty Diesel Mechanic
Vanimo Jaya Limited
12.1998 - 02.2011
Toyota Academy
Diagnostic Master Technician from Automotive Mechanics
Mt Hagen Technical College
Certificate- Diesel Heavy Equipment Fitter from Heavy And Light Vehicles
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