Reuben Tira

This role is responsible for the strategy, design and development and implementation of People’s Micro Bank retail products. This includes:
• Developing products by identifying solutions for customers,
• Conduct market research,
• Generating product requirements,
• Determining specifications, production timetables, pricing, and time-integrated plans for products introduction, and
• Developing marketing strategies
• Work together with IT to implement products.

Key Responsibilities
• Testing and researching product’s effectiveness and impact on the market
• Requires excellent communication, presentation, coaching and leadership qualities to take responsibility in providing superior quality service,
• Identifying and defining the target customer’s needs and using this information to develop solutions,
• Oversee product strategy development and defining the steps required to bring the product to fruition,
• Collate data and provide monthly reports for retail Deposit/Savings, Transactional and Lending products,
• Know customer needs through research and market data,
• Assess competition by comparing products,
• Determine product pricing based on market research, production costs and anticipated demand,
• Drive product launches including promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Documenting procedures and policies, and
• Provide branch training and training to the whole organization.

• Strategic Planning:
  Develop and implement regional business strategies in alignment with the overall agency banking objectives.
  Identify opportunities for expansion and growth within the region.
• Agent Recruitment and Management:
  Recruit, train, and manage a network of agency banking agents.
  Monitor agent performance and ensure adherence to established standards.
  Conduct regular performance evaluations and provide feedback.
• Business Development:
  Drive the acquisition of new customers through agent networks.
  Collaborate with marketing teams to implement promotional campaigns and initiatives.
  Identify and pursue opportunities for cross-selling and upselling banking products.
• Operational Oversight:
  Ensure the smooth and efficient operation of agency banking activities.
  Monitor transaction volumes, agent liquidity, and system performance.
  Address operational issues and implement corrective measures as needed.

• Develop and implement the bank's product development strategy in alignment with the overall business objectives, market trends, and customer demands.
• Lead a team of Product managers, analysts and specialists to drive product ideation, research, development and launch.
• Conduct market research and analysis to identify customer needs, market opportunities, and competitive landscape, and translate findings into actionable insights for product development.
• Collaborate closely with cross functional teams, including technology, marketing, operations, and risk management to ensure seamless product delivery, integration, and commercialization.
• Define product road maps, set priorities, and allocate resources effectively to achieve strategic product development goals.
• Forster a culture of innovation and creativity within the product development team, encouraging the generation of new ideas and continuous improvement.
• Monitor industry trends, regulatory changes, and emerging technologies relevant to banking products, and proactively incorporate them into product development plans.

This role is responsible for the strategy, design and development of TISA’s Liability products. This includes:

• Developing products by identifying solutions for customers,
• Conduct market research,
• Generating product requirements,
• Determining specifications, production timetables, pricing, and time-integrated plans for products introduction, and developing marketing strategies

KEY RESPONSIBILITIES

• Testing and researching product’s effectiveness and impact on the market.
• Requires excellent communication, presentation, coaching and leadership qualities to take responsibility in providing superior quality service.
• Identifying and defining the target customer’s needs and using this information to develop solutions.
• Oversee product strategy development and defining the steps required to bring the product to fruition.
• Collate data and provide monthly reports for Lending products.
• Know customer needs through research and market data.
• Assess competition by comparing products,
  Determine product pricing based on market research, production costs and anticipated demand.
• Documenting procedures and policies, and
  Provide branch training and training to the whole organizations
• Collaborate with the card team to create packages for clients.

• The main purpose of my role is to manage an active portfolio of clients by selling BSP's Treasury products and services, primarily foreign exchange
• I work in liaison with key internal stakeholders to grow BSP's client base in a profitable and sustainable manner
• Additionally, the role will seek to increase share of wallet with existing clients, cross sell other Bank services and products, and add new clients as appropriate.

• This role is a second line function and the main objective of this role is to manage and maintain the Bank's obligations as it relates to the supervision and reporting of Risk Matters
• I was responsible for overseeing the Incident Management Policy as well as assisting in the management and execution of the Operational Risk Management Framework in line with the banks risk appetite statement.

• The Customer Experience Research and Design Business Unit is charged with the responsibility of researching customers' financial needs and behaviors, and with these insights ensure that product and service design are truly customer centric and are free of all unnecessary 'friction points' while ensuring that operational risks are identified and mitigated.

• Control compliance matters involving BSP branch operations
• Extract data, analysis and compare the data against the bank's core system and its front office interface
• Monitor and clear irregularities that are caused by incorrect and delayed processing.

• Processing Inward TT
• Sending Statement for Corresponding Banks overseas via swift
• Attending to customers query on their incoming Transfers
• Telegraphic Transfers Investigations
• W/Union Reconciliation
• Processing Western Union transfers using trans link.

• Processing telegraphic transfers
• Processing Western Union
• Reconciliation of FCY notes
• Foreign Currency exchange
• General banking.