Randy Wranan
Port Moresby,NCD
Summary
To work in an environment which encourages me to succeed and grow professionally where I can fully utilize my skills and knowledge appropriately.
Overview
5
5
years of professional experience
Work History
National Invoicing Clerk
Carpenter Agricultural & Manufacturing T/A Globe
Port Moresby
09.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Completed and processed purchase orders and customer invoices each quarter.
- Monitored outstanding invoices and performed collections duties.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Supported company growth by managing a high volume of invoices during peak periods without compromising quality or timeliness.
- Spearheaded process improvements within the team, introducing time-saving techniques that increased overall accuracy and efficiency in invoicing duties.
- Open and properly distribute incoming mail to promote quicker response to client inquiries
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Coordinated with other departments for smooth interdepartmental communication related to invoicing tasks.
- Collaborated with internal and external stakeholders for cost transparency and timing of invoice payments.
- Monitored credit limits for clients, ensuring timely payments and minimizing potential risks of nonpayment.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Facilitated strong relationships with external vendors through clear communication regarding invoice inquiries or concerns.
- Collaborated with sales and accounting teams to ensure proper documentation for invoicing purposes.
- Perform miscellaneous job-related duties as assigned..
Sales Administrative Assistant
Carpenter Agricultural & Manufacturing T/A Globe
Port Moresby
03.2021 - 09.2023
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.
- Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
- Facilitated seamless communication within the department through efficient coordination of internal meetings and distribution of relevant materials.
- Bolstered office efficiency through inventory management, ordering supplies as needed while staying within budget constraints.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
- Strengthened interdepartmental collaboration through clear communication channels between sales staff members and other teams such as finance or customer service departments when required for project completion or conflict resolution purposes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
Sales Merchandiser
Carpenter Agricultural & Manufacturing Limited
Port Moresby
03.2020 - 03.2021
- Remove damaged, out-of-code, not-in-set and discontinued items from displays
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Verify products appeared at correct locations in proper quantities
- Establish strong vendor relationships to maintain and support business
- Update pricing and signage to complete product displays and educate customers
- Monitor inventory levels and kept adequate stock in product displays on sales floor
- Complete efficient store resets to prepare store for special promotions and seasonal updates
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
Customer Care Representative
WR Carpenters PNG Limited
Port Moresby
11.2019 - 03.2020
- Logged call information and solutions provided into internal database
- Assist call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
Data-Entry Clerk (Casual)
Boroko Motors PNG Limited
Port Moresby
04.2019 - 07.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Diploma in Information Technology - Information Technology
International Training Instititute, Port Moresby
Port Moresby, Papua New Guinea11.2017
Mathematics A Upgrade - Matriculation
Port Moresby Institute of Matriculation Studies
Madang, Papua New Guinea07.2014
Grade 12 Certificate - Secondary Education
Tusbab Secondary School
Madang, Papua New Guinea11.2013
Skills
- Administrative Support
- Invoice Verification
- Sales Orders
- Documentation and control
- Data entry proficiency
- Invoice Generation
- Customer relations and customer communications
- Employees timesheet processing
- Spreadsheet management
- Customer service
- Payment tracking
- Invoice Processing
References
- Alphonse Arua, Carpenter Agricultural & Manufacturing Limited, National Sales & Catagory Manager, AArua@globepng.com, (675) 73983614 / (675) 77008024
- Ernest Tauliso, Wr Carpenter Estates, National No.1 Tea Sales Manager, ETauliso@wrcestates.com, (675) 71899544 / (675) 78953058
- Ian Tau, British American Tobacco (BAT), Route to Market (RTM), (675) 7030 9824
Timeline
National Invoicing Clerk
Carpenter Agricultural & Manufacturing T/A Globe
09.2023 - Current
Sales Administrative Assistant
Carpenter Agricultural & Manufacturing T/A Globe
03.2021 - 09.2023
Sales Merchandiser
Carpenter Agricultural & Manufacturing Limited
03.2020 - 03.2021
Customer Care Representative
WR Carpenters PNG Limited
11.2019 - 03.2020
Data-Entry Clerk (Casual)
Boroko Motors PNG Limited
04.2019 - 07.2019
Diploma in Information Technology - Information Technology
International Training Instititute, Port Moresby
Mathematics A Upgrade - Matriculation
Port Moresby Institute of Matriculation Studies
Grade 12 Certificate - Secondary Education
Tusbab Secondary School