Pepe Kanamon Kumalau
Port Moresby
Summary
Highly motivated Service Manager with 25 years of Automotive Trade experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and a good working team player
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Ela Motors Toyota Franchise Company
10.2012 - Current
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement and set KPI's.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Assisted in organizing and overseeing internal processes to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Workshop Manager
Boys Toys LTD
09.2009 - 10.2012
- Manage and oversee the daily operation of workshop and panelshop
- Inspect and quote vehicles for mechanical and panel repairs
- Train and Develop staff
- Diagnose and properly trouble shoot vehicles in for mechanical and electrical repairs
- Advice customers on schedule services and importance of vehicle maintenance
- Scheduled maintenance and repair projects to maintain optimal performance of all workshop and panelshop equipments and machinery
Education
Certificate of Technical Studies - Motor Vehicle Mechanic
Madang Technical College
Papua New GuineaSkills
- Inventory Management
- Workplace Safety
- Work Planning and Prioritization
- New Employee Hiring
- Staff Supervision
- Customer Service
- Performance Evaluations
- Estimating and Quoting
- Budget Control
- Service Quality Management
- Relationship Building
- Technical Troubleshooting
- Goal-Oriented
- Positive Attitude
- Reliable and Responsible
- Trustworthy and Honest
- KPI Monitoring
Certification
- 2000 Qualified MVM Tradesman
- Safety Rep. Certificate - PNG Occupational Health & Safety Association [2005]
- Service Management 1 Certificate [Ela Motors Toyota Tsusho PNG] [2014]
- Service Management 2 Certificate [Ela Motors Toyota Tsusho PNG] [2016]
- Certificate of Competency Leadership 1[Ela Motors Toyota Tsusho PNG] [2019]
Timeline
Service Manager
Ela Motors Toyota Franchise Company
10.2012 - Current
Workshop Manager
Boys Toys LTD
09.2009 - 10.2012
- 2000 Qualified MVM Tradesman
- Safety Rep. Certificate - PNG Occupational Health & Safety Association [2005]
- Service Management 1 Certificate [Ela Motors Toyota Tsusho PNG] [2014]
- Service Management 2 Certificate [Ela Motors Toyota Tsusho PNG] [2016]
- Certificate of Competency Leadership 1[Ela Motors Toyota Tsusho PNG] [2019]
Certificate of Technical Studies - Motor Vehicle Mechanic
Madang Technical College
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