Nick INDIA
Senior Recovery Officer
Port Moresby,NCD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recovery officer position. Ready to help team achieve company goals.
Competent Accounts Receivable Specialist bringing 10 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Reconcile taxpayers tax account and issue Demand Notice and followed by other legal notice against the taxpayer should the taxpayer cannot comply.
Issue Garnishee orders against the taxpayers account when the debt established is not settle accordingly.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior Debt Recovery Officer
Internal Revenue Commission
Port Moresby, National Capital District
05.2015 - Current
- Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries for 10 taxpayers per week on average.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Reduced account delinquency rates by promptly addressing early-stage delinquencies through proactive outreach efforts.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting commission's interests.
- Developed strong relationships with clients, fostering trust and promoting positive outcomes during recovery process.
- Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
- Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
- Implemented innovative recovery strategies that increased success rate of collections while maintaining positive customer experience.
- Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results.
- Generated and distributed monthly customer statements.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans for more than 5 clients.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
- Prepared and submitted legal documents to initiate court proceedings.
- Established relationships with 15 customers on average per week to encourage payment of delinquent accounts.
Education
No Degree - Diploma in Management
Divine Word University
Madang Campus - Papua New Guinea 05.2022 - 07.2023
Some College (No Degree) - Accounting
Institute of Business Studies
Port Moresby Campus. 02.2013 - 12.2013
Some College (No Degree) - Grade Twelve (12) Certificate
Kimbe Grammar School
West New Britain Province - Kimbe 01.2013 - 12.2013
Some College (No Degree) - Grade 10 Certificate
Togoba Secondary School
Western Highlands Province - Hagen 01.2011 - 12.2012
Skills
Microsoft Office
undefinedTimeline
No Degree - Diploma in Management
Divine Word University
05.2022 - 07.2023
Senior Debt Recovery Officer
Internal Revenue Commission
05.2015 - Current
Some College (No Degree) - Accounting
Institute of Business Studies
02.2013 - 12.2013
Some College (No Degree) - Grade Twelve (12) Certificate
Kimbe Grammar School
01.2013 - 12.2013
Some College (No Degree) - Grade 10 Certificate
Togoba Secondary School
01.2011 - 12.2012
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