Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Timeline
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NICHOLAS PION

NICHOLAS PION

Summary

Hardworking and self motivation are traits I hold in high regard. I believe very much in being a team player. My skill and ability is a motivating tool to be innovative and continue to learn and grow as an IT professional.

Overview

18
18
years of professional experience

Work History

Senior Technician - Managed Print Services

Daltron PNG
05.2025 - Current
  • New Printer installation and configuration on client site
  • Fault Printer service and maintenance
  • Configuration of printer usage restriction and Papercut support
  • Oversaw copier technical operations, ensuring optimal performance and reliability of customer copiers.
  • Client update and job escalation
  • Daily and weekly update and report to manager on job tasks and revenue captures.
  • Mentored junior technicians, enhancing team skills and knowledge in troubleshooting processes.


Dean of ICT Department

St Peter Chanel Catholic Teachers College of Secondary Teaching
01.2020 - 05.2025
  • Administer Microsoft 365
  • Administer Cisco MX 84 as a security/ firewall, and L9200 network switches.
  • Setup unifi WiFi system in the institution
  • network cabling and wifi installs
  • Computer and laptop repair and installation
  • Photocopier and printer repair and maintenance
  • Administer college database
  • Administer plagiarism portal
  • Assigned daily tasks and supervised work queues of other IT personal.
  • Monitor and maintain internal job update and feedback
  • Conduct Microsoft 365 Teams Training for Lecturers and Students
  • Implemented ICT strategic planning processes to align institutional goals with community needs and educational trends.
  • Oversaw IT operations and managed IT asset inventory
  • Present IT proposal and projects on Governing Council meetings

Team Leader - Office Automation

Daltron PNG
03.2009 - 11.2019
  • Office Automation / Printer Support and services
  • On-call support for Oktedi and LNG copier contracts
  • Point of Contact copier service contracts
  • Papercut installations
  • Conduct team meetings and assigned tasks to other members
  • Managed and administered daily client updates
  • Run product training for Daltron resellers
  • Coordinate Sales team in product knowledge for project bidding
  • Enhance Team members to achieve monthly targets
  • Managed teams stock inventories

IT Support Officer

highTech PNG
03.2007 - 03.2009
  • Performed computers and laptop repairs and services
  • New Server build, setup and configurations
  • Inspect client sites and do cabling and wifi setup
  • Perform printer, scanner, photocopier and UPS repairs
  • Communicate with clients to update on issues with their devices in workshop

Education

Education & Electronics

Don Bosco Technological Institute
Port Moresby, Papua New Guinea
12.2006

Diploma in Electronics - Electronics

Don Bosco Technological Institute
12.2004

Grade 12 National Certificate - undefined

Sogeri National High School
12.2002

Skills

  • System Administration
  • Network Administration
  • Printer Hardware & Software support
  • Communication
  • Technical assistance
  • Teamwork Collaboration
  • Leadership and Management
  • Training

LANGUAGES

English, Advanced

References

JOY PALMAH, Service Manager, jpalmah@daltronpng.com, +675 7117 1151, Daltron PNG

ALFRED, TIVINARLIK, Principal, ativinarlik@cccu.ac, +675 982 5227, 71025277, Chanel Catholic Teachers College Ulapia

Timeline

Senior Technician - Managed Print Services

Daltron PNG
05.2025 - Current

Dean of ICT Department

St Peter Chanel Catholic Teachers College of Secondary Teaching
01.2020 - 05.2025

Team Leader - Office Automation

Daltron PNG
03.2009 - 11.2019

IT Support Officer

highTech PNG
03.2007 - 03.2009

Grade 12 National Certificate - undefined

Sogeri National High School

Education & Electronics

Don Bosco Technological Institute

Diploma in Electronics - Electronics

Don Bosco Technological Institute

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