Natasha Tordoff
Goroka,EHP
Summary
Experienced Corporate Services Manager with a passion for community services and humanitarian development. Currently deployed to the Eastern Highlands of rural Papua New Guinea, in service to MAF by supporting the non-profit organization in the effective oversight and management of various departments including Human Resources, Administration, Quality and Safety and Community Development Outreach. Other adhoc duties include strategizing and the participation on projects that will ensure the expansion of community outreach and the sustainability of the organization and its activities.
My career growth has developed through financial and administrative roles alongside my passion and heartfelt desire to see people and communities grow and prosper.
Overview
11
11
years of professional experience
Work History
Corporate Services Manager
Mission Aviation Fellowship (Technologies)
06.2022 - Current
- I currently oversee and manage a range of internal departments including, HR, Administration, Quality and Safety, Facilities and Guest Services.
- Aided in the development and implementation of a Human Resources Department and its activities within the Goroka programme.
- Aided in the development and implementation of the Quality and Safety Department in the Goroka Programme by spearheading and taking the lead in safety culture activities, policies and procedures.
- Supports the organization in its long term ministry goals for sustainability and expansion in PNG, such as workforce development and other community focused activities.
- Actively participates in and leads senior management meetings that direct, guide and implement major goals and organizational activities.
- Actively participates and sometimes leads in the project management of expansion activities and other organizational development activities.
- Supports the Programme Manager by ensuring timely delivery of essential business functions and daily administrative tasks.
- Supports the organization in streamlining and updating internal policies and procedures.
- Improves interdepartmental communication by organizing regular meetings and implementing a centralized information-sharing platform.
- Develops and organizes employee workshops, and team-building activities to foster collaboration and camaraderie among employees.
- Ensured regulatory compliance in areas such as insurance, licensing, permits, zoning requirements, providing guidance to senior leadership on potential risks or gaps in adherence protocols.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for staff.
Schedule 4 Compensation Analyst
Network Rail
06.2016 - 03.2020
- Analysis of hundreds of lines of train data to "compensate" franchise train operators for their loss of revenue due to essential track maintenance required on the national UK railway infrastructure.
- Calculation of the of loss of revenue and financial reporting on compensation by issuing periodical statements to major stakeholders.
- Effective stakeholder management by maintaining the relationships between train operators and Network Rail. Organized regular meetings to discuss contractual updates and resolve customer queries.
- Reporting Manager duties: managed a small team of compensation analysts by aiding in the training and development of team members. Supported my team in their stakeholder relationships and oversaw work performance.
- Kept up to date with contractual amendments and changes in mathematical formulae used to calculate revenue reimbursements.
- Other staff management duties: resolved HR issues, conducted monthly staff 1-2-1’s, target setting, aided in personal development and managed staff sickness and leave.
Volunteer
Chernobyl Children’s Charity
08.2017 - 08.2017
- Whilst employed for Network Rail, I took part in 2 weeks volunteer leave working with children in Belarus who were affected by the Chernobyl Nuclear Meltdown disaster.
- My activities included providing entertainment, interaction, care, and attention to children with physical and mental disabilities living in orphanages.
- I assisted in implementing new strategies for interacting with the children, by collaborating with a team of other volunteers and leading on group decisions.
Claims handler
Motor Insurers Bureau
03.2015 - 06.2016
- Responsible for the oversight, investigation and completion of personal injury claims made by road traffic victims who were involved in accidents with uninsured and untraced drivers on UK roads.
- Duties involved task management and administrative duties such as answering telephone calls, letter writing and instructing various professional bodies to conduct investigative activities.
- Independently managed a claims portfolio against a strict guideline of KPI’s and legal requirements.
- Developed skills in communication, task management and administration, also undergoing training in UK/European legislation pertaining to driving laws.
Cash Officer Clerk
Primark Milton Keynes
05.2013 - 03.2015
- Responsibilities included cashing up and counting large amounts of cash ranging from 10 to 50 thousand pounds, taken from the daily sales intake of a major clothing retail store in the UK.
- Preparing floats, reconciling the safe quantities, preparing bank lodgements, filing paperwork, completing daily sales figures and data entry, alongside answering, and diverting main telephone customer enquiries.
Accounts Assistant Intern
IBDG UK Ltd
05.2014 - 10.2014
- Intern role required to learn and assist the financial controller in the daily management of the business accounts; here I built on my recently acquired qualification as an account’s assistant.
- Responsible for updating the purchase ledger, daybooks, bank reconciliations, sales ledger, raising invoices and contracts, credit control, and producing reports.
- Gained valuable knowledge and insight into the practical application of accountancy.
Education
Bachelor of Laws -
THE OPEN UNIVERSITY
OnlineAAT Diploma - Accounting
MILTON KEYNES COLLEGE
UK07.2014
Skills
- Strategic Development
- Workforce Development
- Policy Development
- People Management
- Administration
- Stakeholder Management
- Fundraising
- Aid Work
- Data Analysis and Reporting
Timeline
Corporate Services Manager
Mission Aviation Fellowship (Technologies)
06.2022 - Current
Volunteer
Chernobyl Children’s Charity
08.2017 - 08.2017
Schedule 4 Compensation Analyst
Network Rail
06.2016 - 03.2020
Claims handler
Motor Insurers Bureau
03.2015 - 06.2016
Accounts Assistant Intern
IBDG UK Ltd
05.2014 - 10.2014
Cash Officer Clerk
Primark Milton Keynes
05.2013 - 03.2015
Bachelor of Laws -
THE OPEN UNIVERSITY
AAT Diploma - Accounting
MILTON KEYNES COLLEGE
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