Natasha Gabuina
Papua New Guinea - Port Moresby
Summary
Skilled in problem-solving, with a strong desire for learning and excellent communication abilities. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and advance organizational objectives with dedication and passion.
Overview
17
17
years of professional experience
Work History
Travel Agency Manager
Travelport International
09.2024 - Current
- Run the day to day office operations.
- Plan and Arrange overseas travel for cooperate clients.
- Train other staff with ticketing system.
- Arrange medical travel for clients.
- Plan vacations and choose the best route & most affordable for my clients needs.
- Arrange tours and cruise for clients upon request.
- Organize events for cooperate clients on request.
- Do up monthly sales report.
- Daily banking and reconciling.
- Arrange Hotel Accommodations to align with flight details.
- Assist with Visa lodgments and requirements based on clients specific needs.
- Conduct basic ticketing training for travel agencies who require it.
Senior International Travel Consultant
Travel Services Agency
08.2024 - 09.2024
- Arrange/Plan Reservations and issuing of tickets international Travel.
- Assisted traveler with best travel routes and visa requirements for overseas travel.
- Arrange change of flight bookings/ rebooking upon client's requests.
- Arrange Cruise and Tour Packages.
- Organize Travel Insurance & Visa Applications.
- Arrange medical travel for clients upon request.
- Arrange travel itinerary for visa applications.
- Arrange Hire Car and Hotel packages.
- Do up quotations for Clients/Customers for Travel expenses.
- Raise purchase orders for travel expenses for clients.
- Arrange Hotel accommodation for both Domestic and International Travelers.
In-Country Administrator
WOOD GROUP PNGLNGP
09.2023 - 08.2024
- Assists project team with day-to-day support of the project or site.
- Organizes and expedites flow of work through project or site and initiates follow up action.
- Maintains knowledge of project status, scheduling requirements, and departmental operations/procedures.
- Assists field operations with completion of daily time sheets.
- Assists with onboarding/orientation of personnel.
- Assists with internal and external project audits.
- Arranges travel, accommodations, and car rentals.
- Prepares letters and memoranda for manager's review.
- Gathers data and material information to be billed.
- Assists with setup, development, and coordination of site-specific PMP and PIFs.
- Sets up and maintains hard copy and electronic site file directories.
- Issues and approves access to shared project drives and websites.
- Ensures the correct functioning of facilities, office and/or business support services.
- Performs clerical, administrative, and general office duties including transcription, typing, and recording.
- Ensures reports and documents follow company and project standards and quality.
- Manages project specific forms and instructions.
- Coordinates, schedules, and prepares information for meetings and appointments.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Stepped up to assist Safety Management for with Toolbox meetings.
Subcontract Travel Coordinator
WOOD GROUP PNGLNGP
12.2021 - 09.2023
- Liaise with contractors to arrange mobilization documents for new starters.
- Email out Travel Packs to sub-contractors for both International and Domestic personnel's to assist with onboarding.
- Arrange charter bookings and transit accommodations for FIFO existing rotators or new starters.
- Update the Travel tracker daily and give an update record to the subcontract coordinators.
- Arrange work permit letters to assist new starters mobilization for visa purposes.
- Liaise with site Dr's to arrange medical clearance for rotators.
- Give a weekly update to the subcontract supervisors onsite on the new starters onboarding status.
- Arrange Profile setup with client for rotators coming to site.
- Work alongside the client to give security clearance for all new starters/personnel's.
- Liaise with training department to ensure each new starter has attended all the necessary training needed prior to mobilization.
- Update rotators on any changes that may arise with regards to International/Domestic travel requirements.
- Arrange accommodation and transportation for new starters and staff when required.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Complied with company standards while preparing internal, informal and official documentation.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Identified and eliminated safety hazards and issues during travel.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
Senior Travel Office/ Administrator
Mix Travel Agent
07.2020 - 12.2020
- Mentored the Junior staff with travel bookings and ticketing system.
- Assisted with bank runs and collections.
- Assisted the General Manager when away with travel queries.
- Stepped in to assist the travel officers when we short of staff.
- Arranged hire vehicle bookings for cooperate clients.
- Assisted with travel itineraries for visa and medical purposes.
Travel Coordinator
WOOD GROUP PNG LNGP
12.2019 - 05.2020
- Organize Travel Reservations for both Domestic and International Flights.
- Manage and Coordinate Travel Arrangements for FIFO Rotators in field Office.
- Organize Charter Flights for FIFO Rotators in and out of Port Moresby.
- Organize Chopper Flights for Rotators flying to remote parts of the provinces.
- Arrange Hotel, Travel and Vehicle arrangements for Rotators going off site.
- Arrange Medical Clearance with for the new starters.
- Arrange with the Site Travel Officers for New Starters Accommodation and Transportation.
- Organize charter Schedules for all Rotators.
Travel Consultant
Travel Planners LTD
01.2015 - 12.2019
- Arrange/Plan Reservations and issuing of tickets for both Domestic and International Travel.
- Provide Travel advice and recommendations to customers for both Domestic and International Destinations.
- Arrange change of flight bookings/ rebooking upon client's requests.
- Arrange Cruise and Tour Packages.
- Organize Travel Insurance & Visa Applications.
- Arrange medical travel for clients upon request.
- Arrange travel itinerary for visa applications.
- Arrange Hire Car and Hotel packages.
- Do up quotations for Clients/Customers for Travel expenses.
- Raise purchase orders for travel expenses for clients.
- Arrange Hotel accommodation for both Domestic and International Travelers.
Ticketing Officer
PNG AIRLINES
01.2014 - 01.2015
- Provide airfare prices, do bookings, and issue tickets for customers.
- Managing and recording daily sales and takings.
- Banking daily takings.
- Arrange Group Bookings.
Ticketing Officer
Travel Planners LTD
01.2012 - 01.2014
- Arrange/Plan Reservations and issuing of tickets for both Domestic and International Travel.
- Provide Travel advice and recommendations to customers for both Domestic and International Destinations.
- Arrange Cruise and Tour Packages.
- Organize Travel Insurance & Visa Applications.
- Arrange Hire Car and Hotel packages.
- Do up quotations for Clients/Customers for travel expenses.
- Raise purchase orders for travel expenses for clients.
Customer Care Agent
Digicel PNG
01.2009 - 12.2010
- Taking calls and troubleshooting customer problems related to Digicels network and phone related issues.
- Acting as Admin Assistant when necessary to customer care manager.
Receptionist
Airways Hotel
01.2008 - 01.2009
- Attending and screening of telephone calls.
- Making daily reservations for guests.
- Checking guests in and out of the hotel.
- Arranging hotel transfers.
Education
Certificate in Business Practice -
Institute of Business Studies
Port Moresby, NCD06.2008
College of Distance Education - undefined
College of Distance Education
Port Moresby, NCD06.2007
College of Distance Education - undefined
College of Distance Education
Port Moresby, NCD06.2007
Jubilee Catholic Secondary - undefined
Jubilee Catholic Secondary
Port Moresby, NCD06.2005
Jubilee Catholic Secondary - undefined
Jubilee Catholic Secondary
Port Moresby, NCD06.2005
Carr Memorial Adventist School - undefined
Carr Memorial Adventist School
Port Moresby, NCD06.2003
Sogeri Primary School - undefined
Sogeri Primary School
Sogeri, Central Province06.2000
Madang Academic - undefined
Madang Academic
06.1998
Skills
- Issue tracking system
- Decision-Making
- Excellent customer service skills
- Strong problem-solving skills
- Motivational interviewing skills
- Adaptability
- Staff training and development
- Customer service
- Onboarding and orientation
- Administration and reporting
Hobbies and Interests
- I love to travel.
- In my spare time, I go walking and enjoy being outdoors.
- I also love baking and reading.
Highlights Of Achievement
- Award of Excellence.
- Exceptional contribution of effort in the workplace.
- Delivery excellence.
- Working above the call of duty to deliver specific outcomes.
- Only 3 months on Rotation delivered /assisted with the Covid19 response for the safe repatriation of all staff.
Timeline
Travel Agency Manager
Travelport International
09.2024 - Current
Senior International Travel Consultant
Travel Services Agency
08.2024 - 09.2024
In-Country Administrator
WOOD GROUP PNGLNGP
09.2023 - 08.2024
Subcontract Travel Coordinator
WOOD GROUP PNGLNGP
12.2021 - 09.2023
Senior Travel Office/ Administrator
Mix Travel Agent
07.2020 - 12.2020
Travel Coordinator
WOOD GROUP PNG LNGP
12.2019 - 05.2020
Travel Consultant
Travel Planners LTD
01.2015 - 12.2019
Ticketing Officer
PNG AIRLINES
01.2014 - 01.2015
Ticketing Officer
Travel Planners LTD
01.2012 - 01.2014
Customer Care Agent
Digicel PNG
01.2009 - 12.2010
Receptionist
Airways Hotel
01.2008 - 01.2009
College of Distance Education - undefined
College of Distance Education
College of Distance Education - undefined
College of Distance Education
Jubilee Catholic Secondary - undefined
Jubilee Catholic Secondary
Jubilee Catholic Secondary - undefined
Jubilee Catholic Secondary
Carr Memorial Adventist School - undefined
Carr Memorial Adventist School
Sogeri Primary School - undefined
Sogeri Primary School
Madang Academic - undefined
Madang Academic
Certificate in Business Practice -
Institute of Business Studies
Similar Profiles
David HahnDavid Hahn
Principal Software Engineer at Travelport InternationalPrincipal Software Engineer at Travelport International
Inacio BaldovinoInacio Baldovino
Technical Product Manager & Product Manager at TravelportTechnical Product Manager & Product Manager at Travelport
Robert PollioRobert Pollio
Director, Strategic Account Management at TravelportDirector, Strategic Account Management at Travelport
Yvette TaberengYvette Tabereng
Call Centre Agent at PNG AIR LIMITEDCall Centre Agent at PNG AIR LIMITED
Amardeep Singh RisamAmardeep Singh Risam
Regional Sales Manager-Southern (PepsiCo - CSD) at Pacific Industries LimitedRegional Sales Manager-Southern (PepsiCo - CSD) at Pacific Industries Limited