Nancy Mamonda
Branch Manageress
Alotau,Milne Bay Province
Summary
Results-oriented Branch Manager specializing in planning and managing total operations. Analytical and detail-oriented. Dedicated shipping professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Branch Manager
Swire Shipping Agencies
Alotau, Milne Bay Province
06.2016 - Current
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve agency business
- Execute KPI and accomplish set SMART Goals
- Building good rapport with Customers/suppliers
- Addressing issues with top management, giving solutions
Logistics Supervisor
Swire Shipping Agencies
Port Moresby, National Capital District
06.2012 - 06.2016
- Collaborated with Logistic Heads of Department to create KPIs' for PNG Logistics
- .Visited various ports to investigate and audit container stock
- Ran in house training for Logistics Staff for both Lae and POM
- Actively sold containers
- Mentoring Logistics staff
- Improve and balancing container Circulation within PNG
- Building good rapport with service providers and customers
- Tracing and recovering of stolen/lost containers
- Negotiating with ship planners for spacing on vessel
Transport Team Leader
Agility Logistics
Port Moresby, National Capital District
06.2010 - 05.2012
- Resolved problems, improved operations and provided exceptional service.
- Supervised work of contracted employees to keep on task for timely completion.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Stevedoring Foreman
Port Services (PNG) Limited
Oro Bay, Northern Province
03.2007 - 01.2010
- Developed team communications, directing and managing the performance of a dedicated team engaged in the task of loading and unloading a vessel.
- Ensuring the safety of the team through appropriate communication of standards and procedures, pre-shift safety briefings and on the job guidance
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assigns duties to workers and explains methods of handling, stowing, securing cargo and setting up hoisting equipment.
- Signals Winch Driver to raise or lower cargo
- Mentored staffs
Operations Clerk
Port Services (PNG) LImited
Port Moresby, National Capital District
07.2005 - 05.2007
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Monitored usage of gear supplies and contacted vendors to place new orders for replenishment.
- Assisted to unstuff containers in the port
- Assisted with discharging Vehicles from car ship
- Created templates for various processes
- Transported Stevedores from wharf to wharf
- Responsible for Port Productivity Report
Accounts Receivable Clerk
Port (PNG) Limited
Port Moresby, National Capital District
11.2003 - 06.2005
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer.
- Reported financial data and updated financial records in ledgers and journals.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Accounts Clerk
Steamships Coastal Shipping (JVS)
Port Moresby, National Capital District
11.2002 - 04.2003
- Set up and updated Excel spreadsheets to track financial data.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Generated Invoices and dispatched the customers
- Compiled Revenue reports for All JVS Ports
- Reported financial data and updated financial records in ledgers and journals using JDE
- Monthly filing
House Keeper
IGWT Limited -Angau Back Packers
Port Moresby, National Capital District
01.2002 - 12.2002
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Responded to requests from patrons for linens and toiletries.
- Adhered to professional house cleaning checklist.
- Documented and reported all necessary facility and building repairs observed.
Education
No Degree - Accounting Technology And Bookkeeping
Business Training Institute
Port Moresby 06.2003 - 06.2003
Skills
Business Development
Approachable
Goals and performance
Employee Development
Strong team-builder
Key performance indicators
Customer service awareness
Verbal/written communication
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue [number]% through implementation of strategic initiatives.
Timeline
Branch Manager
Swire Shipping Agencies
06.2016 - Current
Logistics Supervisor
Swire Shipping Agencies
06.2012 - 06.2016
Transport Team Leader
Agility Logistics
06.2010 - 05.2012
Stevedoring Foreman
Port Services (PNG) Limited
03.2007 - 01.2010
Operations Clerk
Port Services (PNG) LImited
07.2005 - 05.2007
Accounts Receivable Clerk
Port (PNG) Limited
11.2003 - 06.2005
No Degree - Accounting Technology And Bookkeeping
Business Training Institute
06.2003 - 06.2003
Accounts Clerk
Steamships Coastal Shipping (JVS)
11.2002 - 04.2003
House Keeper
IGWT Limited -Angau Back Packers
01.2002 - 12.2002