MR ALLEN NGONOM

• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
• Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

• Contributed to overall project planning efforts by providing valuable insights on field operations best practices from past experiences as a Census Supervisor.
• Ensured timely completion of census projects by setting clear deadlines and monitoring progress closely.
• Optimized resource allocation by assessing staffing needs and adjusting schedules accordingly for maximum productivity.
• Established effective communication channels between enumerators and supervisors, leading to improved collaboration and smoother operations.
• Improved accuracy in collected information by conducting thorough reviews of enumerator reports.
• Boosted staff performance through regular training sessions, addressing knowledge gaps and skills enhancement.
• Reduced errors in data entry by developing a comprehensive quality control system to validate inputted information.

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.
• Achieved top performer status within the company due to consistent high sales numbers.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Managed high call volume while maintaining exceptional service quality for all customers.
• Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
• Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
• Increased issue resolution rate through continuous training and performance evaluation.
• Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
• Collaborated with cross-functional teams to identify and address recurring customer concerns.
• Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
• Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
• Streamlined communication channels for improved efficiency within the customer care team.

• Boosted efficiency, implementing meticulous quality control measures to ensure accurate and timely data entry.
• Contributed to the successful completion of regional census objectives, consistently meeting or exceeding established performance targets.
• Promoted a positive working environment that encouraged collaboration between staff members across various departments or roles.
• Enhanced data accuracy by meticulously reviewing and verifying census information collected from households.
• Assessed performance metrics regularly for continuous improvement opportunities within the team''s work processes or strategies.
• Streamlined data collection processes with effective organization and management of field staff schedules and assignments.
• Adapted quickly to changing circumstances or challenges during the census process, implementing creative solutions as needed.
• Increased community participation in the census by conducting informative presentations and engaging local stakeholders.
• Coordinated logistics for large-scale enumeration events, securing necessary permits, equipment, and staffing support.
• Handled sensitive personal information with utmost confidentiality, adhering strictly to privacy guidelines and regulations throughout the process.

• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Streamlined sales process, reducing time from lead to close.
• Identified and tapped into new markets, significantly expanding customer base.

LECXECISet up and updated Excel spreadsheets to track financial data.

• Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
• Streamlined accounts payable processes by implementing an efficient digital filing system.
• Input financial data and produced reports
• Supported payroll administration functions to ensure employees received accurate compensation on time each pay period.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Supported management by processing invoices and documents with consistent on-time delivery.