Miriam Makaika
Port Moresby
Summary
Knowledgeable with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
15
15
years of professional experience
Work History
Call Centre Operator
National Finance Limited
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Officer
National Finance Limited
01.2023 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about our lending services .
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Relieving Officer, Payments Team
Westpac Bank PNG
09.2018 - 09.2019
- Assist in processing outward TT's
- Build a personal connection with customers through meaningful conversations.
- Work with customers to help them use our in branch technology and digital banking options.
- Respond to customers transactional needs in the branch
Internet Banking Processing Officer
National Finance Limited
07.2018 - 08.2018
- Processing of outward TT's via Online
- Process, verify and reconcile the electronic banking transactions to ensure accuracy
- Handle day to day operation within the unit to ensure that operations procedures are implemented effectively
Inward and Kats Officer
Westpac Bank PNG
06.2015 - 08.2015
- Processing local transfers to local banks via swift
- Processing incoming payments from overseas
Foreign Currency and Corporate Online Officer
Westpac Bank PNG
12.2014 - 08.2015
- Processing of corporate customers outward TT Online
Tracing, Investigations Officer
Westpac Bank PNG
09.2014 - 10.2014
- Investigate and follow ups on the outward payments that are not transferred or had been rejected by the offshore banks.
- Follow up and make sure payments are returned back to the nominated account.
Foreign Currency Accounts Officer
Westpac Bank PNG
08.2012 - 10.2014
- Processed OTT's from customers FCY account
- Registering online OTT
- BPNG Reporting
- Contact Clients for Tracing purposes on follow ups
- Call backs
- Annotations
- Customers Confirmations reports
- Bizedoc
- Swift messages input
Processing Officer Payments
Westpac Bank PNG
06.2010 - 07.2012
- Inputting outward Telegraph Transfers
- Agreegates (5000-Over)
Proof Operator
Westpac Bank PNG
12.2009 - 06.2010
- Processed Bank Officer Vouchers
- Posting batches from other branches
- Do exchange with other banks at BPNG
- Balancing EOD report
Trainee -Merchant Support
Waigani Bank PNG
11.2009 - 12.2009
- Replenish ATM
- Office Merchant Run
- Eftpos Installation
- Balancing of Report /rolls
Trainee -Enquiry
Westpac Bank PNG
10.2009 - 11.2009
- Teller
- Enquiry Clerk
- Customer Service Officer
Education
High School Diploma -
Goroka Technical College
Goroka, Papua New Guinea11-2008
Marianville Secondary School
Bomana 12-2006
Bomana Primary School
Port Moresby, Papua New Guinea12-2004
Kerevat Primary School
Rabaul, Papua New Guinea12-1995
Skills
-Communication-English/ Pidgin
-Prioritizing and problem solving
-Organizing and Planning
-Time Management
-Active Listening
-Interpersonal Skills
-Attention to detail
-Customer Service
-Phone Etiquette
-Research and Analsysis
Reading, Travelling, volunteering
Love to visit new adventure places , Meeting new people , Reading, Spending quality time with family and spending quiet time alone
Referees
1. Abraham Auto - Manager
National Banking Corporation
Po Box 103, Boroko, NCD
Ph: 3015480
Mobile: 75471897
Email: aauto@pmbl.com.pg
2. Nama Lotivi- Sales Manager
National Finance Limited
Po Box 905, Vision City
Mobile: 71329014
3. Malo Burava -Team Leader Sales
Po Box 905, Vision City
Mobile : 7549651
Timeline
Call Centre Operator
National Finance Limited
08.2024 - Current
Sales Officer
National Finance Limited
01.2023 - Current
Relieving Officer, Payments Team
Westpac Bank PNG
09.2018 - 09.2019
Internet Banking Processing Officer
National Finance Limited
07.2018 - 08.2018
Inward and Kats Officer
Westpac Bank PNG
06.2015 - 08.2015
Foreign Currency and Corporate Online Officer
Westpac Bank PNG
12.2014 - 08.2015
Tracing, Investigations Officer
Westpac Bank PNG
09.2014 - 10.2014
Foreign Currency Accounts Officer
Westpac Bank PNG
08.2012 - 10.2014
Processing Officer Payments
Westpac Bank PNG
06.2010 - 07.2012
Proof Operator
Westpac Bank PNG
12.2009 - 06.2010
Trainee -Merchant Support
Waigani Bank PNG
11.2009 - 12.2009
Trainee -Enquiry
Westpac Bank PNG
10.2009 - 11.2009
High School Diploma -
Goroka Technical College
Marianville Secondary School
Bomana Primary School
Kerevat Primary School
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