MICKEY RAGA
Port Moresby,National Capital District
Summary
IT & Systems professional with 5+ years’ experience across ICT Operations, Systems Engineering, Automation, and Technical Leadership in both telecommunications and media broadcast environments. Strong capability in managing enterprise infrastructure, networks, virtualization, operational support, and workflow automation. Currently serving as ICT Supervisor at EMTV, leading ICT operations and supporting mission-critical broadcast and corporate systems. Ready to step into a Superintendent IT role with proven leadership, hands-on technical expertise, and the ability to manage IT/OT systems in a high-demand mining environment.
Overview
7
7
years of professional experience
Work History
ICT Supervisor
EMTV
01.2025 - Current
- Lead ICT operations for PNG’s national television broadcaster, supporting critical broadcast systems, production environments, and corporate ICT infrastructure.
- Supervise ICT staff, allocate tasks, mentor team members, and ensure timely resolution of technical issues.
- Manage enterprise networks, servers, VMware, and communication systems to support 24/7 news and broadcast operations.
- Coordinate with vendors, suppliers, and technical partners for procurement, maintenance, and service delivery.
- Strengthen cybersecurity by implementing access controls, monitoring tools, backup processes, and compliance practices.
- Support digital transformation and continuous improvement projects across production, editing, and transmission environments.
- Ensure high system uptime and operational readiness across all ICT platforms.
Systems Engineer
Telikom Ltd
01.2024 - 12.2025
- Managed and maintained enterprise-grade infrastructures including servers, networks, VMware, security systems, and Microsoft environments.
- Provided escalation support for complex IT issues, ensuring system uptime and reliability across critical telecommunications operations.
- Implemented and monitored security controls, backups, and performance monitoring to maintain operational resilience.
- Collaborated with engineering and operations teams to deploy new infrastructure solutions and support business continuity.
Developer
Telikom Ltd
01.2022 - 12.2024
- Built custom applications using Power Apps, Power Automate, and JotForm to automate workflows and improve efficiency.
- Developed dashboards and analytics using Power BI for real-time insights.
- Integrated internal systems to streamline approvals, communication, and data flow between business teams.
ICT Officer
Bemobile Ltd
01.2019 - 12.2022
- Managed IT operations, network stability, server administration, and user support for a major telecommunications provider.
- Provided troubleshooting for hardware, software, network, and communication systems to maintain service availability.
- Supported system upgrades, security improvements, and process enhancements.
Education
Bachelor of Mathematics & Computing Science -
Divine Word University
01.2019
Skills
- IT & OT Infrastructure Management
- Industrial Networks, VLANs, Firewalls, SDWAN
- Systems Integration (IT/OT), Real-Time Data
- Server & Network Administration
- VMware Virtualization & Storage (NAS/SAN)
- Microsoft 365, SharePoint, Exchange Online
- SCADA, PLCs, Process Control (fundamental knowledge)
- Backup & DR: Veeam, Replication, Failover
- Workflow Automation (Power Automate, JotForm)
- Project Delivery & Continuous Improvement
- Vendor & Contractor Management
- Budgeting, Risk Management & Cybersecurity
- Broadcast ICT Systems (EMTV)
- Documentation, Compliance & Safety Standards
- Team Leadership & Stakeholder Communication
References
- William, Waken, william.waken@telikom.com.pg, 78880069, Telinet Core & Hosted Services, Telikom LTD
- Edmond, Mongoru, Server & Storage Systems Team Leader, edmond.mongoru@telikom.com.pg, 78880101, Telikom LTD
LANGUAGE
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICT Supervisor
EMTV
01.2025 - Current
Systems Engineer
Telikom Ltd
01.2024 - 12.2025
Developer
Telikom Ltd
01.2022 - 12.2024
ICT Officer
Bemobile Ltd
01.2019 - 12.2022
Bachelor of Mathematics & Computing Science -
Divine Word University