Melinda Billy

• Develop IAM solutions supporting security policies and business needs.
• Design access control models, authentication systems and authorisation processes.
• Manage user lifecycle processes, including provisioning and access modification.
• Implement access control policies specifying resource access conditions.
• Set up SSO solutions for seamless user authentication across applications.
• Oversee privileged user access, ensuring oversight and controlled data access.
• Ensure IAM processes comply with regulations by monitoring user access.
• Collaborate with vendors to adopt industry-leading IAM solutions.
• Educate staff on IAM best practices and create useful documentation.
• Review IAM processes to address evolving security threats.

• Provide support for primary and secondary iSeries/ICBS applications and all Compass applications.
• Configure users and security groups on WebLogic based on business needs.
• Analyse and troubleshoot FCUBS user access issues via WinSCP.
• Install, test, and implement upgrades, applying user and application license keys efficiently.
• Maintain user and application support through daily monitoring and troubleshooting.
• Create and maintain documentation for supported systems and procedures.
• Offer technical advice and assistance.
• Document and implement role-based access control aligned with business and security needs.
• Perform Oracle OBIEE and OWCC configurations and test reports.
• Investigate and provide evidence of fraudulent activities on ICBS.
• Provide on-call and after-hours support.

• Supervise end-of-day processing during 24/7 shift operations.
• Collaborated with team leads to document processes for supported systems and standard operating procedures.
• Provided technical advice and support to enhance team performance.
• Provide primary and secondary support to meet diverse operational needs.
• Ensured functionality of service delivery channels, including ATMs and SMS banking are up and online.
• Monitoring of ATMs, network devices and EFTPOS links across all BSP branches in the region.

Managed end-of-day processing and assisted with monitoring of critical banking services including ATMs, SMS banking, and EFTPOS.

Provided first and second-level technical support for various IT systems.

Maintained uptime of banking systems and supported monitoring of service delivery channels across multiple regions.

Documented system processes and helped escalate complex issues to relevant teams.