Maureen Yali
Port Moresby
Summary
Dynamic professional with extensive experience as Second Secretary to the Minister for Education and as a Consultant within the department, complemented by a diverse background in various organizations. Proven ability to multitask, collaborate effectively within teams, and solve complex problems while maintaining a strong focus on results. Dedicated team player with exceptional leadership qualities, communication, and presentation skills, committed to continuous growth in challenging environments that foster personal and professional development. Possesses a keen eye for detail to identify improvement opportunities and implement efficient systems that drive organizational success.
Overview
18
18
years of professional experience
Work History
Consultant
Education Department
03.2024 - 08.2025
- Led strategic initiatives with a team of consultants to enhance educational program effectiveness and stakeholder engagement.
- Developed comprehensive training materials for staff and stakeholders to gauge their feedback, critique, or basically data to support the write-up of Papua New Guinea's Education Transformation Vision 2075, a 50-year vision plan for the Ministry of Education in PNG.
- Collaborated with cross-functional teams to implement new educational policies and standards in the 50-year vision plan.
- Conducted research and analysis to inform decision-making on curriculum improvements and resource allocation.
Second Secretary to Minister for Education Hon. Jimmy Uguro
Ministry for Education
09.2022 - 04.2024
- As the Second Secretary to Minister for Education Hon. Jimmy Uguro at the Ministry for Education, I provide administrative support and assistance to the Minister. I handle a wide range of responsibilities, including drafting and reviewing correspondence, coordinating meetings and events, and conducting research on education-related issues.
- Provide administrative support and assistance to the Minister.
- Draft and review correspondence.
- Coordinate meetings and events.
- Conduct research on education-related issues.
Personal Assistant to Minister for Education, Hon. Jimmy Uguro
Ministry for Education, Port Moresby
12.2019 - 09.2022
- Processed financial transactions and maintained accurate records, resulting in the successful completion of the yearly budgets.
- Greeted and assisted visitors, providing a welcoming and professional environment.
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.
- Developed and implemented processes and procedures to streamline office operations.
- Developed and managed an effective budget tracking system, resulting in cost savings of X%.
- Answered and managed incoming calls, providing accurate and timely information to callers.
- Created and maintained paper and electronic filing systems, resulting in improved organizational efficiency.
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes.
- Compiled and analyzed data to produce accurate reports and presentations for stakeholders.
Finance and Administration Manager
Gulf Investment Trust Fund, Port Moresby
04.2018 - 12.2019
- Making sure the admin process is updated and adhered to by staff.
- Managed staff and kept track on their leave dates, and processing of their fortnightly salaries through Kundupei.
- Collaborated with accounting and finance teams to create monthly and quarterly financial reports.
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions.
Assistant Reservations Manager
Tufi Dive Resort, Port Moresby
02.2017 - 02.2018
- Assisted customers with reservations, ticketing, and boarding, resulting in a reduction in customer wait times.
- Created reports and documents as requested by the office manager.
- Provided personalized travel arrangements for guests, including transportation, accommodation, and tour reservations.
- Scheduled and confirmed appointments and reservations.
- Maintained records of guest reservations and check-ins, ensuring accuracy and completeness.
- Utilized computer software to accurately enter data and manage reservations.
Front Office Manager
Tufi Dive Resort, Nothern Province, Popondetta
09.2016 - 02.2017
- Developed and implemented customer service standards that resulted in an increase in customer satisfaction ratings.
- Developed and implemented a system to track customer feedback and complaints, resulting in improved customer service.
- Hired and trained a team of front office staff that achieved a customer satisfaction rating.
- Created and implemented staff scheduling system that reduced labor costs.
- Developed and implemented a system that improved communication between departments, resulting in an increase in efficiency.
Operations Team Leader
Australia and New Zealand Group (PNG) Limited, Port Moresby
05.2013 - 02.2015
- Communicated effectively with supervisors, and other team members, to ensure smooth operations.
- Managed a distributed team of developers, testers, and operations staff, and coordinated their efforts to ensure successful project completion.
- Successfully managed a team of up to 10 contractors to ensure safe, efficient operations.
- Efficient scheduling and use of resources within the team to achieve accurate deliverables within the required time frame.
- Trained and supervised a team of volunteers to assist with daily goMoney Mobile Banking operations, resulting in a decrease in operating costs.
- Developed a predictive model for forecasting demand, which enabled the team to better plan resources and optimize operations.
Area Sales Supervisor
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
11.2012 - 05.2013
- Developed and implemented Mobile Phone Banking sales training programs that improved sales skills that resulted in an increase in sales effectiveness.
- Utilized sales techniques and strategies to build customer relationships and close sales of goMoney Mobile Banking accounts, resulting in an increase in sales.
- Working closely with the contractors responsible for providing ANZ with a mobile phone banking sales force and ensuring that MPB new to bank acquisition targets are met.
- Recruited, trained, and developed a volunteer team of sales representatives, resulting in an increase in sales performance.
- Merchant on boarding and providing ongoing support within the assigned territory.
- Developed and implemented an effective sales strategy that increased sales by 50% in the assigned region.
- Led a team of sales agents representatives to exceed sales targets by certain %, resulting in increased profits for the company.
Teller Supervisor
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
05.2011 - 11.2012
- Demonstrated a strong work ethic, resulting in being promoted to area sales supervisor after a year.
- Identified and reported possible fraud or theft to manager to ensure quality checks and balance of cash.
- Reported any damages, hazards, or safety concerns to the supervisor for prompt resolution.
- Managed tellers and make sure all banking processes and procedures are adhered to at all times.
- Organise and chair team meetings and attend to all branch meetings.
- Working collaboratively with other supervisors and branch manager to meet the branch target and business as a whole.
Teller Supervisor (Relieving)
Australia and New Zealand (PNG) Limited, Port Moresby
09.2010 - 05.2011
- Demonstrated a strong work ethic, resulting in being promoted to teller supervisor after few months.
- Identified and reported possible fraud or theft to supervisor to ensure quality checks are carried out from time to time.
- Identified and reported any maintenance and repair needs to the supervisor in a timely manner.
- Reported any damages, hazards, or safety concerns to the supervisor for prompt resolution.
- Checking and balancing of tellers cash at every close of business.
- Conducting one on one coaching with each teller bimonthly.
- Working collaboratively with other supervisors and branch manager to achieve the branch set target and business as a whole.
Checking Officer
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
05.2009 - 09.2010
- Verified accuracy and completeness of tellers postings by cross-checking against journals.
- Resolved data inconsistencies by cross-checking and verifying information with respondents and relevant stakeholders.
- Ensured accuracy of tellers postings by double-checking for missing items and verifying quantities.
- Conducted research and fact-checking to ensure accuracy of all content to balance off.
- Managed the telling process by checking individual postings and ensuring all were properly posted.
- Checking, compiling and batching of tellers vouchers and beam journals to send off to back office.
Sales Consultant
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
01.2008 - 05.2009
- Developed and implemented an effective sales strategy that led to an increase in sales revenue.
- Utilized the system to track customer data and monitor sales performance.
- Negotiated and closed deals that exceeded company objectives, resulting in an increase in profits.
- Analyzed market trends and customer needs to identify growth opportunities, resulting in an increase in sales.
- Identified new customer segments and expanded business into those markets, resulting in a slight increase in customer base.
- Time conscious as a result customers are assisted within given time frame.
Education
Bachelor of Arts - Political Science
University of Papua New Guinea
Port Moresby10.2021
Year 12 Certificate - undefined
Goroka Grammar
Goroka11.2004
Year 10 Certificate - undefined
Malala Catholic Secondary School
Madang12.2001
Skills
- Computer Skills 3/5
- Microsoft PowerPoint 3/5
- Ability to Multitask 3/5
- Effective Time Management 4/5
- Fast Learner 4/5
- Adaptability 4/5
- Ability to Work in a Team 4/5
- Microsoft Office 4/5
- Customer Service 3/5
- Administrative support 3/5
- Content Research & Development 3/5
- Social Media Management 2/5
- Coordination 3/5
- Research 3/5
- Photography and Graphic Design 2/5
- Multitasking 3/5
- Adobe Creative Suite 3/5
- Business Development Strategies 3/5
- Collaboration 3/5
Languages
English Highly proficient
Tok Pidgin Native speaker
Referees
- Dr. George Bopi, PhD, gbopi@global.net.pg, (675) 72207831, Currently attached with the Asia Development Bank
- Daniel, Aloi, Currently Acting Provincial Administrator Madang, dannyaloi9@gmail.com, (675) 72101465, Papua New Guinea Education Transformation Vision 2075 Secretariat
- Mathew, Bige, mathewb@upng.ac.pg, (675)3260900, University of Papua New Guinea
- Jordan Honey, Fock, reservations@tufiresort.com, (675)3233462, Tufi Dive Resort
Hobbies
Hiking, Swimming, Traveling, Reading and Movies
Reading, Travelling, Movies, Hiking and passionate about house improvement and design
I like to keep up with the current affairs of the country most of all, basically my daily reading is around the current news within the country whilst I also keep up with the world news on what is happening in and around the world. Travelling is something I love doing in any spare time I find whether it be within the country or abroad. Movies is usually during bed time or any spare time.
Timeline
Consultant
Education Department
03.2024 - 08.2025
Second Secretary to Minister for Education Hon. Jimmy Uguro
Ministry for Education
09.2022 - 04.2024
Personal Assistant to Minister for Education, Hon. Jimmy Uguro
Ministry for Education, Port Moresby
12.2019 - 09.2022
Finance and Administration Manager
Gulf Investment Trust Fund, Port Moresby
04.2018 - 12.2019
Assistant Reservations Manager
Tufi Dive Resort, Port Moresby
02.2017 - 02.2018
Front Office Manager
Tufi Dive Resort, Nothern Province, Popondetta
09.2016 - 02.2017
Operations Team Leader
Australia and New Zealand Group (PNG) Limited, Port Moresby
05.2013 - 02.2015
Area Sales Supervisor
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
11.2012 - 05.2013
Teller Supervisor
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
05.2011 - 11.2012
Teller Supervisor (Relieving)
Australia and New Zealand (PNG) Limited, Port Moresby
09.2010 - 05.2011
Checking Officer
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
05.2009 - 09.2010
Sales Consultant
Australia and New Zealand Banking Group (PNG) Limited, Port Moresby
01.2008 - 05.2009
Year 12 Certificate - undefined
Goroka Grammar
Year 10 Certificate - undefined
Malala Catholic Secondary School
Bachelor of Arts - Political Science
University of Papua New Guinea