MAUDE LORRAINE KABEKABE - KUTUAPI
Lae
Summary
Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced with optimizing retail operations to boost efficiency and profitability. Utilizes leadership and strategic planning to enhance team performance and store success. Track record of strong understanding of inventory management and customer service excellence. Recent Graduate with foundational knowledge and hands-on experience gained through academic projects and internships. with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
20
20
years of professional experience
Work History
Relationship Manager
CreditBank PNG
09.2024 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Relationship Manager - Lae & Kokopo
Finance Corporation Limited (FinCorp)
01.2023 - 09.2024
- Building and maintaining strong relationships with clients in Lae & Kokopo
- Identifying and understanding client needs and financial goals
- Developing and executing personalized financial plans for clients
- Providing guidance and education on financial products and services
- Collaborating with internal teams to ensure client satisfaction and retention
- Analysing financial trends and identifying opportunities for growth
- Creating reports and presentations to communicate financial data and recommendations
- Conducting regular meetings and check-ins with clients to assess progress and adjust the financial plan as needed
- Meeting sales and revenue targets through a combination of new client acquisition and cross-selling opportunities
- Adhering to regulatory requirements and ethical standards in all interactions with clients and colleagues
Assistant Branch Manager, Operations
Australia & New Zealand Banking Group (PNG) Ltd
09.2020 - 01.2023
- Promoted a positive work environment through employee engagement activities and open communication channels.
- Assisted in the formulation of annual budgetary plans, ensuring that resource allocation decisions were made with an eye on maximizing overall branch profitability.
- Analyzed business trends to identify areas of opportunity for improved sales performance within the local market segment.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
- Developed comprehensive training programs for new hires to ensure smooth onboarding and consistent service quality.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Enhanced branch efficiency by streamlining operational processes and implementing new systems.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Oversaw inventory control procedures to maintain accurate records, prevent theft or loss, and ensure timely restocking of supplies as needed.
- Managed cash flow effectively to protect the branch''s financial stability while meeting all operational expenses promptly.
- Spearheaded branch initiatives for growth in sales, loans, and other services, resulting in increased revenue generation.
- Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
- Reduced operational costs through diligent expense management and efficient resource allocation.
- Coordinated community outreach efforts aimed at increasing brand visibility and fostering goodwill among local residents and businesses alike.
- Championed process improvements that simplified workflows while upholding stringent quality standards across all functional areas of the branch operation.
- Facilitated inter-departmental collaboration to optimize overall branch functionality and cohesion.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
- Implemented risk management strategies to minimize potential losses while maintaining strict compliance with regulations and policies.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Co-ordinator
ANZ PNG Raka Hebou Project
01.2021 - 01.2023
- Responsible for coordinating the bank's projects/affiliations in Lae and Goroka where the bank is represented
International Student Ambassador
University of Waikato Management School Students Association
10.2018 - 10.2019
- Connected, developed and strengthened relationships between the Management Faculty and its International Students through academic and social activities supported by the Waikato Management School and with collaboration from the University as a whole
Intern
The Anglican Church of Melanesia
11.2018 - 01.2019
- Attached with the Finance Team at the Pacific Headquarters where I helped with updating and reconciling data against the Attaché and Disk pay software's
- Assisted with cash handling and banking reconciliations
- Researched the effects of digital technology and how it was accepted and used by organisation
Credit Analyst & Retail Banking Supervisor
Australia & New Zealand Banking Group (PNG) Ltd
11.2004 - 12.2016
- Joined and remained with the ANZ (PNG) Banking Group for 13 years until resigning to pursue further studies overseas.
- Worked from being a contract officer in Centralized Reconciliations - Operations, was made a permanent employee and moved on to Centralized Securities, then on to Corporate, Commercial and Institutional Banking as an analyst and finally Retail Banking as a Teller and then Teller Supervisor Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
- Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Supported the sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
- Assisted in developing marketing campaigns aimed at increasing brand awareness and attracting new clients from diverse demographics within the target region.
- Facilitated ongoing staff training programs to ensure a high level of product knowledge and exceptional customer service skills among team members.
- Enhanced cross-selling opportunities by identifying customers'' needs and recommending appropriate financial products and services.
- Influenced positive change within the branch by fostering open communication channels between employees at all levels of the organization.
- Cultivated strong relationships with key business partners in the community, positioning the bank as a trusted financial resource within the local market area.
- Motivated employees to deliver exceptional service by creating a positive, supportive work environment that fosters teamwork and collaboration.
- Improved branch efficiency by analyzing workflow patterns, identifying bottlenecks, and implementing process improvements accordingly.
- Managed customer complaints promptly, resolving issues effectively to foster long-term client relationships built on trust and mutual respect.
- Coached and mentored a team of retail banking professionals to consistently achieve established performance goals.
- Maximized overall branch performance by consistently monitoring and analyzing key performance indicators to identify areas for improvement.
- Managed daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
- Conducted regular performance reviews with staff members, providing constructive feedback on areas for development and recognizing top performers.
- Complied with established internal controls and policies.
Education
Bachelor of Electronic Commerce - Electronic Business
University of Waikato
Hamilton, New Zealand01.2019
Diploma in Commonwealth Youth Development -
Papua New Guinea Institute of Public Administration
Port Moresby, Papua New Guinea12.2005
Diploma in Business Management -
Papua New Guinea Institute of Public Administration
Port Moresby, Papua New Guinea12.2004
Certificate in Local Level Government Administration -
Papua New Guinea Institute of Public Administration
Port Moresby, Papua New Guinea12.2003
Year 12 -
Port Moresby Grammar School
Port Moresby, Papua New Guinea12.2002
Skills
- Relationship building
- FinPower
- Client relationships
- Relationship building and management
- Excellent communication
- Customer relationship management
- Service support
- Customer relationships
- Client engagement
- Time management
- Team leadership
- Risk management
- Portfolio growth
- Sales proficiency
- Cash handling
- Business development
- Product knowledge
- Product recommendations
- Account management
- Risk mitigation
- Strategic planning
- Analytical problem solving
- Banking
- Critical thinking
- Issue resolution
- Customer portfolio management
- Attention to detail
- Strategic selling
- Customer service
- Public speaking
- Financial services
- Performance analysis
- Client acquisition
- Regulatory compliance
- Value selling
- Process development
- CRM proficiency
- CRM tracking
- Proactive and focused
- Financial analysis and reporting
- Operational reporting
- Team building leadership
- Client relationship management
- Decision-making
- Effective customer communication
- De-escalation techniques
- Microsoft Office
- Enterprise Systems
- Cloud Computing
- Beam DOS and Beam Net Application
- Website Design
- Digital Marketing
- Data Extraction and Analytics
- Microsoft Project Software
- Google Applications
- Eftpos and Cash Handling
- Cost and trend analysis
- Managing Internet based Applications
- Deadline management
- Sales expertise
- Eligibility determination
- Solution management
- Credit history review
- Overcoming objections
- New business generation
- New business development
Accomplishments
- Treasurer - All Souls Anglican Church Lae, 01/01/23, current
- Friends of the Lae Botanic Gardens - Executive Committee, 01/01/20, current
- New Zealand Aid Alumni, Bachelor's Degree in Electronic Commerce majoring in Electronic Business from the University of Waikato in New Zealand, 01/01/17, 12/31/19
- Life Member - University of Waikato Management School Students Association Board, 01/01/18, current
- Executive Member - University of Waikato Papua New Guinea Student Association New Zealand, 01/01/18, 12/31/19
Community And Volunteer Experience
- ANZ PNG Raka Hebou Project, Lae, Papua New Guinea, 01/01/21, current
- Career Development Services, Employability Plus Program Ambassador, Hamilton, New Zealand, 2019
- The Anglican Church of Melanesia, Pacific Headquarters, Honiara, Solomon Islands, 11/01/18, 01/31/19
- University of Waikato Management School Students Association, Hamilton, New Zealand, 10/01/18, 10/31/19
- University of Waikato Papua New Guinea Students Association, Hamilton, New Zealand, 02/01/17, 12/31/19
- The Anglican Church of Papua New Guinea, Port Moresby, Papua New Guinea, 12/01/02, current
Hobbies and Interests
- Professional Networking
- Volunteering
- Public Speaking
- Event Planning
- Writing in general
- Following and trying out new technology
- Mentoring
- Travelling
- Meeting new people
- Soccer and Volleyball
- Cooking
- Babysitting
Timeline
Relationship Manager
CreditBank PNG
09.2024 - Current
Relationship Manager - Lae & Kokopo
Finance Corporation Limited (FinCorp)
01.2023 - 09.2024
Co-ordinator
ANZ PNG Raka Hebou Project
01.2021 - 01.2023
Assistant Branch Manager, Operations
Australia & New Zealand Banking Group (PNG) Ltd
09.2020 - 01.2023
Intern
The Anglican Church of Melanesia
11.2018 - 01.2019
International Student Ambassador
University of Waikato Management School Students Association
10.2018 - 10.2019
Credit Analyst & Retail Banking Supervisor
Australia & New Zealand Banking Group (PNG) Ltd
11.2004 - 12.2016
Bachelor of Electronic Commerce - Electronic Business
University of Waikato
Diploma in Commonwealth Youth Development -
Papua New Guinea Institute of Public Administration
Diploma in Business Management -
Papua New Guinea Institute of Public Administration
Certificate in Local Level Government Administration -
Papua New Guinea Institute of Public Administration
Year 12 -
Port Moresby Grammar School
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