Mathew Maso

Work History

ExxonMobil

Port Moresby, NCD

11.2021 - Current

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Referred major hardware or software problems or defective products to vendors or technicians for service.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Managed switches, routers, and firewalls for network.
Configured and installed routers, switches, and wireless controllers.
Provided technical support on LAN and WAN equipment installations, configurations and upgrades.
Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.
Acted as primary contact for computer hardware and software problems and network emergencies.
Collaborated with other departments to analyze their requirements and implement best practices accordingly.
Liaised with the branch network team to configure, implement, and administer LAN and WAN components.
Set up conference rooms with audio and video equipment and ensured that it is working properly before meetings.
Submitted recommendations regarding infrastructure overhauls.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Resolved issues efficiently through ServiceNow.
Worked effectively in team environments to make the workplace more productive.
Attended safety meetings and toolbox talks to increase safety awareness.
Completed regular safety training to help the team uphold a strong safety record.

JDA WOKMAN

Port Moresby

03.2019 - 11.2019

Managed and maintained computer installations used by the company in accordance with group policies.
Provided, improved, and maintained LAN connectivity, telecommunications, system administration, and information security.
Managed internet connections and working relationships with service providers.
Troubleshoot problems and system malfunctions.
Software installation specific to end-user requirements.
Maintained a complete inventory of computing information systems used.
Ensured that adequate backups are maintained, and disaster recovery is in place.
Provided induction training for new staff.
Wireless network management through the Cisco Meraki dashboard.
Liaised with Central IT Teams in Spain, Australia, and Asia with issues requiring escalation.
Overlooked migration of the JDA domain to the ApplusGlobal domain.
Creation and management of user accounts with the Applus Atlas portal.
Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.

Digicel PNG Ltd

Port Moresby

11.2015 - 03.2019

Provided first line of support for any IT related issues for 300 plus end users locally and remotely
Maintained high service level with Manage Engine Express Service Desk ticketing system
Ensured customer satisfaction with proper logging/tracking/updating and escalation of service desk tickets
Excellent troubleshooting, repair/maintenance of computer hardware and software
Managed Thin Client machines via VMWare Horizon
Ensured Network connectivity for end users; troubleshoot connectivity issues from LAN outlets, patch panel and to switches
Working knowledge of Virtualization/practical use of VMWare vsphere
Connected/installed/mapped multiple users to shared network printers
Experienced with Windows Active Directory Client & Microsoft Exchange Management Console
Managed 23 Windows Servers for Customer Care Call Center
PABX/IVR inbound and outbound support for Customer Care Call Centre through Zeacom software applications
Configured desktop phone extensions/dial out codes for staff via NEC PC PRO
Setup international/local Conference Bridge calls for end users through NEC PABX conferencing unit
Excellent knowledge of Microsoft Office 365,2013,2010
In depth knowledge of Windows Operating System installation and Windows Server installation
Maintained excellent working relationship with external vendors

BANK OF PNG

Port Moresby

12.2012 - 01.2013

PACIFIC INDUSTRIES

Port Moresby

12.2012 - 01.2013

Planning product ranges and preparing sales and stock plans in conjunction with buyers.
Liaising with buyers, analysts, stores, suppliers, and distributors.
Worked closely with visual display staff and department heads to decide how goods should be displayed to maximize sales.
Controlled and monitored stock levels.
Maintained awareness of competitors' performance.
Stocked shelves, racks, and bins with new or transferred merchandise.